Can't launch PowerPoint 2003

[Paul Williams]

I recently installed Office 2003 Student Teacher Edition
on a new desktop running XP. Word and Excel run fine but
PowerPoint fails to launch. I get the PowerPoint window
with a blank document but nothing happens and the
hourglass cursor remains on the screen. When I attempt
to close the program the computer reports it is not
responding and I have to end the task.

I've uninstalled and reinstalled twice and I've attempted
to "repair" from the Ad/Remove Program screen once. The
behavior is the same.

Any help would be appreciated.

Paul

 

[Echo S]

Hm. This is a little odd.

Has PPT ever launched properly?

You might try the PCB file and the video drivers thing mentioned at
http://www.rdpslides.com/pptfaq/FAQ00253.htm

If that doesn't help, holler back.

 

[John Langhans [MSFT]]

[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send an error report to Microsoft
any time an Office

2003 application is hung or not responding (not just when a crash occurs)?

To use the Microsoft Office Application Recovery tool feature in Office
2003 to send in an

error report whenever PowerPoint is hung or not responding:

1) Start -> All Programs -> Microsoft Office -> Microsoft Office Tools ->
Microsoft Office

Application Recovery
2) Select "Microsoft Office PowerPoint" from list of applications in dialog
3) Click "End Application..." button.
4) Click on "What data does this report contain?
5) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

6) Click "Close"
7) Click "Send Error Report

If you post the information noted in step 5 above to this newsgroup I might
be able to

verify whether or not this is already a known issue.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm