Can't launch Word97 - "This program has performed an illegal....

[David W. Pennefather]

Guys,

I hope you can help me with this one. Can't find anything about it in the MS
Website.

I'm running Off97 Professional on Win98 2nd edition (old software I know,
but it's all I need on this PC) and when I go to launch Word I get the "This
program has performed an illegal operation etc. etc." stating that <WINWORD
caused an invalid page fault in module WINWORD.EXE at 0187:300804a6>

Anybody know what's causing this?
It was working ok for a long time, and this just started to happen out of
the blue!

 

[Tom Ferguson]

The first thing to try:

Close Word.
Locate normal.dot. Rename it normal.do!.
Restart Word.

A new normal.dot will be created when word starts.

Let us know.

Tom
MSMVP
Windows Shell/User


in message : Guys,
:
: I hope you can help me with this one. Can't find anything about it in
the MS
: Website.
:
: I'm running Off97 Professional on Win98 2nd edition (old software I
know,
: but it's all I need on this PC) and when I go to launch Word I get the
"This
: program has performed an illegal operation etc. etc." stating that
<WINWORD
: caused an invalid page fault in module WINWORD.EXE at 0187:300804a6>
:
: Anybody know what's causing this?
: It was working ok for a long time, and this just started to happen out
of
: the blue!

 

[David W. Pennefather]

Hi Tom,

Thanks for your reply.

<normal.dot> is the DOS name for the Word template <Normal>. Am I looking at
the right file?
Unfortunately I'm DOS illiterate!, do I need make the change in DOS or is
there a way to do it in windows?

rgds,

David.

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm and
http://www.gmayor.com/what_to_do_when_word_crashes.htm

 

[Tom Ferguson]

You can do it in a variety of ways. E.g. Start Search and enter
normal.dot into the slot as the file to search for. When found, highlight
the filename in the usual way, right mouse click and rename it.

If that does not work, check the references Suzanne suggests.

Tom
MSMVP
Windows Shell/User


in message : Hi Tom,
:
: Thanks for your reply.
:
: <normal.dot> is the DOS name for the Word template <Normal>. Am I
looking at
: the right file?
: Unfortunately I'm DOS illiterate!, do I need make the change in DOS or
is
: there a way to do it in windows?
:
: rgds,
:
: David.
:
: "Tom Ferguson" wrote:
:
: > The first thing to try:
: >
: > Close Word.
: > Locate normal.dot. Rename it normal.do!.
: > Restart Word.
: >
: > A new normal.dot will be created when word starts.
: >
: > Let us know.
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: >
: > "David W. Pennefather" <[email protected]>
wrote
: > in message : > : Guys,
: > :
: > : I hope you can help me with this one. Can't find anything about it
in
: > the MS
: > : Website.
: > :
: > : I'm running Off97 Professional on Win98 2nd edition (old software I
: > know,
: > : but it's all I need on this PC) and when I go to launch Word I get
the
: > "This
: > : program has performed an illegal operation etc. etc." stating that
: > <WINWORD
: > : caused an invalid page fault in module WINWORD.EXE at 0187:300804a6>
: > :
: > : Anybody know what's causing this?
: > : It was working ok for a long time, and this just started to happen
out
: > of
: > : the blue!
: >
: >
: >

 

[David W. Pennefather]

Tom, Suzanne

Guys, thank you so much for your help.
Sorry for not getting back sooner. I was away for a couple of weeks.

normal.do! (or normal.old) didn't work
So followed <ProbsOpeningWord> link and discovered that my problem eminated
from a corrupt Registry file, which I fixed, following the online
instructions.

Word is now working perfectly!

Buckets full of gratitude to you both.

David.