Can't move messages to folders

P

Phil H.

Running Outlook 2003 on XP. One of our users can't drag and drop inbox
messages to folders. It works for about 5 minutes and then the message
returns to the inbox. No rules configured. Logged onto my PC with his profile
and can drag and drop normally. Ran a detect and repair on his PC, restoring
default office settings without success. Any ideas?
 
T

TechieBird

Is the machine that doesn't work in cached exchange mode? If so, try
renaming the OST file and have Outlook create a new one.
 

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