Can't open after reinstalling

[Joel_Garcia]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

get this error message: "microsoft word has encountered a problem a need to close mac... etc" i have office 2008 with the latest update. i tried removing and deleting every single microsoft file (preferences, application support, etc.) then reinstalling but it keeps sending the message. However i tried creating a new user account and it worked on that one. What can i do to make this work?

 

[CyberTaz]

If you haven't already done so, make sure that Office (12.2.1) and OS X
(10.5.8) are fully updated & that you've repaired disk permissions followed
by a shut down. If that doesn't resolve it...

Simplest solution: Move your user files to the new account & delete the bad
one. You'll find some useful info here, especially if you use Entourage:

http://www.entourage.mvps.org/database/move.html

Take advantage of the additional information that pertains to "backup"
suggestions as well as related topics linked to from:

http://www.entourage.mvps.org/database/backup.html

What you're seeing is that the old account is corrupted in some way. You
literally can spend weeks trying to identify the cause without having any
success whatsoever. Even if you do isolate it there may be no
straightforward method of correcting it without high level technical skills
working through Terminal commands.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Diane Ross]

What can i do to make this work?

As Bob mentioned, it can be very hard to find the exact problem. I would try
the preferences fix listed on this page. This might identify the problem if
it's a corrupt pref.

Troubleshooting Your User Account for a Problem

<http://www.entourage.mvps.org/troubleshoot/test_user.html>

Otherwise drag your Documents folder to Shared. Then switch to the new User
and drag the Documents folder to the desktop in the new User. Drag
individual folders to the new Documents folder. You don't want to use the
root Documents folder.

If you run into permissions problems....

Apple has a utility to reset permissions inside a user's account (home
folder).

Boot from the Leopard DVD and go to the 'Reset Password' area. Somewhere
in there is a way to normalize perms for each user.

Resetting home folder permissions on MacFixIt might be helpful too.

http://reviews.cnet.com/8301-13727_7-10329971-263.html?tag=mfiredir