Can't open ANY Word or Excell documents

[Arty]

Version: 2004
Operating System: Mac OS X 10.3 (Panther)
Processor: Power PC

Have recently begun having trouble opening ANY documents using Office 2004 on my Apple iMac G-5 PowerPC running 10.3.9.
When I try to open a Word document I get a dialogue box saying that corruption was found (ON EVERY FILE TRIED), and asks if I want to try opening anyway. When I click yes it opens the word document "frame" with a blue screen and my pinwheel loading indicator twirls for about 5 minutes before telling me that Word failed to open the document.
This also happens in Excell.
Went out and bought Office:mac 2008, but can't load without Tiger OS.
This is a computer owned by the Houston Independent School District and the Office 2004 software License is to: HISD HISD, Barbara Jordan High School for Careers, Product I.D.: 75868-270-9014635-12427.
I'm a teacher and desparately need these files!
Marvin Howard

 

[Bob Greenblatt]

Version: 2004
Operating System: Mac OS X 10.3 (Panther)
Processor: Power PC

Have recently begun having trouble opening ANY documents using Office 2004 on
my Apple iMac G-5 PowerPC running 10.3.9.
When I try to open a Word document I get a dialogue box saying that corruption
was found (ON EVERY FILE TRIED), and asks if I want to try opening anyway.
When I click yes it opens the word document "frame" with a blue screen and my
pinwheel loading indicator twirls for about 5 minutes before telling me that
Word failed to open the document.
This also happens in Excell.
Went out and bought Office:mac 2008, but can't load without Tiger OS.
This is a computer owned by the Houston Independent School District and the
Office 2004 software License is to: HISD HISD, Barbara Jordan High School for
Careers, Product I.D.: 75868-270-9014635-12427.
I'm a teacher and desparately need these files!
Marvin Howard

Can you open any other files? Can you create a new file, save, close and
reopen it? Based on your information it sounds like either corrupted files
(you do have backups don't you), corrupted installation, or hard disk
errors. Can the files be opened on another machine?

 

[Arty]

On 3/19/08 7:06 PM, in article (e-mail address removed)9absDaxw,

:

> Version: 2004
> Operating System: Mac OS X 10.3 (Panther)
> Processor: Power PC
>
> Have recently begun having trouble opening ANY documents using Office 2004 on
> my Apple iMac G-5 PowerPC running 10.3.9.
> When I try to open a Word document I get a dialogue box saying that corruption
> was found (ON EVERY FILE TRIED), and asks if I want to try opening anyway.
> When I click yes it opens the word document "frame" with a blue screen and my
> pinwheel loading indicator twirls for about 5 minutes before telling me that
> Word failed to open the document.
> This also happens in Excell.
> Went out and bought Office:mac 2008, but can't load without Tiger OS.
> This is a computer owned by the Houston Independent School District and the
> Office 2004 software License is to: HISD HISD, Barbara Jordan High School for
> Careers, Product I.D.: 75868-270-9014635-12427.
> I'm a teacher and desparately need these files!
> Marvin Howard
Can you open any other files? Can you create a new file, save, close and
reopen it? Based on your information it sounds like either corrupted files
(you do have backups don't you), corrupted installation, or hard disk
errors. Can the files be opened on another machine?

Bob, thanks for the reply.
Don't have another Mac to try to open files on, but on the affected Mac, I realize that I can't get Word to open (it brings up the color Word Program Masthead Box but this just sits there while the pinwheel spins until I force quit.
Still only get a blue filled Word field when I click on ANY Word file regardless of age.
No problem with any of this until about a week ago. Thought it was a"glich" that would resolve itself -this is apparently not the case.
Sounds like a new Word install?
Regards,
Marvin Howard

 

[Bob Greenblatt]

Bob, thanks for the reply.
Don't have another Mac to try to open files on, but on the affected Mac, I
realize that I can't get Word to open (it brings up the color Word Program
Masthead Box but this just sits there while the pinwheel spins until I force
quit.
Still only get a blue filled Word field when I click on ANY Word file
regardless of age.
No problem with any of this until about a week ago. Thought it was a"glich"
that would resolve itself -this is apparently not the case.
Sounds like a new Word install?
Regards,
Marvin Howard

No, sounds like hardware.