Can't open attachments of type MSG

[John]

Outlook 2002 with SP3 + post SP3 patches running on WinXP Pro SP2 (post SP
patches up to April 2008).

Problem:
When I double click an email attachment of type MSG (email type), it doesn't
open. Instead, I get the following message:
"The form required to view this mesage cannot be displayed. Contact your
Administrator."

I google for the above and did the following (not necessarily in the order
listed below):

1) Delete FRMCACHE.DAT from C:\Documents and Settings\%username%\Local
Settings\Application Data\Microsoft\FORMS\

2) Outlook Tools | Options | Other | Advanced Options | Custom Forms, then
click Manage Forms, then Clear Cache

3) Detect and Repair Outlook

4) Restart Outlook

5) Restart PC

None of the above solve the issue. If I save the attachment to disk, I can
open it.

Is there anything else I can do to fix this? Thanks.

 

[Milly Staples [MVP - Outlook]]

You didn't look hard enough - either disable the Google Desktop Search indexing of Outlook or uninstall it completely.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John asked:

| Outlook 2002 with SP3 + post SP3 patches running on WinXP Pro SP2
| (post SP patches up to April 2008).
|
| Problem:
| When I double click an email attachment of type MSG (email type), it
| doesn't open. Instead, I get the following message:
| "The form required to view this mesage cannot be displayed. Contact
| your Administrator."
|
| I google for the above and did the following (not necessarily in the
| order listed below):
|
| 1) Delete FRMCACHE.DAT from C:\Documents and Settings\%username%\Local
| Settings\Application Data\Microsoft\FORMS\
|
| 2) Outlook Tools | Options | Other | Advanced Options | Custom Forms,
| then click Manage Forms, then Clear Cache
|
| 3) Detect and Repair Outlook
|
| 4) Restart Outlook
|
| 5) Restart PC
|
| None of the above solve the issue. If I save the attachment to disk,
| I can open it.
|
| Is there anything else I can do to fix this? Thanks.

 

[John]

Company policy doesn't allow Google Desktop. There's no Google software
(desktop, earth, toolbar etc) installed. Is there anything else that could
possibly cause this problem?

Thanks.

You didn't look hard enough - either disable the Google Desktop Search
indexing of Outlook or uninstall it completely.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John asked:

| Outlook 2002 with SP3 + post SP3 patches running on WinXP Pro SP2
| (post SP patches up to April 2008).
|
| Problem:
| When I double click an email attachment of type MSG (email type), it
| doesn't open. Instead, I get the following message:
| "The form required to view this mesage cannot be displayed. Contact
| your Administrator."
|
| I google for the above and did the following (not necessarily in the
| order listed below):
|
| 1) Delete FRMCACHE.DAT from C:\Documents and Settings\%username%\Local
| Settings\Application Data\Microsoft\FORMS\
|
| 2) Outlook Tools | Options | Other | Advanced Options | Custom Forms,
| then click Manage Forms, then Clear Cache
|
| 3) Detect and Repair Outlook
|
| 4) Restart Outlook
|
| 5) Restart PC
|
| None of the above solve the issue. If I save the attachment to disk,
| I can open it.
|
| Is there anything else I can do to fix this? Thanks.

 

[John]

Fixed.

Don't ask me what fixed it. I did so many different things at once before
logging back on as the user (Jane) who's having problem opening .MSG
attachments. It works fine now.

Here's a list of what I did:

- Remove custom forms (SCL.CFG and SenderID.CFG)

- Clear form cache thru Forms Manager (again)

- Delete frmcache.dat file (again)

- Use IE to go to Microsoft Update (to install 2 items that have nothing to
do with OL2002 - they are: SQL 2005 Express Edition SP2 and Visual Studio
2005 Express Edition SP1)

- Logon to AD domain as myself (this is the first time I use this PC to
logon to AD domain as myself. A new XP profile is created on this PC)

- Create a OL2002 profile for myself to open my Exchange mailbox

- Add (additional) Exchange mailbox that belong to Jane (the user who has
problem opening MSG attachment)

- Open an email that has MSG attachment in Jane's mailbox. It opens.

- Logoff

- Logon as Jane

- Open the MSG attachment - VOILA! It opens!

One of the above must've fixed it. Not sure which one. I normally change 1
thing at a time so I know what fixes a problem. This user needs the PC to do
her work. My only option is to fix it as quick as I can.

Company policy doesn't allow Google Desktop. There's no Google software
(desktop, earth, toolbar etc) installed. Is there anything else that could
possibly cause this problem?

Thanks.

You didn't look hard enough - either disable the Google Desktop Search
indexing of Outlook or uninstall it completely.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John asked:

| Outlook 2002 with SP3 + post SP3 patches running on WinXP Pro SP2
| (post SP patches up to April 2008).
|
| Problem:
| When I double click an email attachment of type MSG (email type), it
| doesn't open. Instead, I get the following message:
| "The form required to view this mesage cannot be displayed. Contact
| your Administrator."
|
| I google for the above and did the following (not necessarily in the
| order listed below):
|
| 1) Delete FRMCACHE.DAT from C:\Documents and Settings\%username%\Local
| Settings\Application Data\Microsoft\FORMS\
|
| 2) Outlook Tools | Options | Other | Advanced Options | Custom Forms,
| then click Manage Forms, then Clear Cache
|
| 3) Detect and Repair Outlook
|
| 4) Restart Outlook
|
| 5) Restart PC
|
| None of the above solve the issue. If I save the attachment to disk,
| I can open it.
|
| Is there anything else I can do to fix this? Thanks.