Can't open Documents

M

mweickenmeier

When I try and open documents on my Office 2004 for Mac I get an error
message, saying that the file can't be opened because it is already
opened or some other program is trying to open it.

I know that it is not open anywhere else and I have the same problem
with Excel, Word, and Powerpoint documents that I received from co-
workers in Entourage. The files I received where all created on PC
systems.

Any thoughts???
 
D

Daiya Mitchell

One thing to clarify as part of the diagnosis--

can you open documents that you yourself created in Office programs?

is it *only* the documents you receive from co-workers that show this
problem, or *all* documents?
 
M

Markus Weickenmeier

I have the problem when I open documents that I have received from
others. When I create a document myself I don't have a problem.

Markus
 
M

Markus Weickenmeier

Which antivirus are you running? Are you running Spotlight?

Have you yet worked through the trouble-shooting tips?
Thank you so much for all your help. I used your webpage to diognose
my problem and it turned out to be a disk permission issue. I
reformated my harddrive and reinstalled Office. Now I am running as
smoothly as ever. I really appeciate you help John!!

Markus
 
J

John McGhie

Markus:

Congatulations on getting up and running again.

Wow! Reformatting is a little more than we usually recommend :)

These issues are almost always munged preferences files. Or a munged
Microsoft Office User Database.

Cheers

--
--

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs

+61 4 1209 1410, <mailto:[email protected]> mailto:[email protected]
 

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