Cant open Entourage "With This Identity

[msmaron]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

PLEASE PLEASE help me, my entire business is in Entourage. I just upgraded to 2008 and get the error:
"This Identity cannot be opened with this version of Entourage"
What can i do to correct this error PLEASE
Thanks
Mark

 

[msmaron]

Does this make a difference at all:
Last update applied: Saturday, December 1, 2007 2

Microsoft Entourage.app: 12.0.0
Microsoft Excel.app: 12.0.0
Microsoft Word.app: 12.0.0
Microsoft PowerPoint.app: 12.0.0
MicrosoftComponentPlugin:Saturday, December 1, 2007 2:49:30 AM
Junk E-Mail Protection:Saturday, December 1, 2007 3:27:09 AM
Mac OS X 10.5.5 (9F33)

 

[Corentin Cras-Méneur]

Microsoft Entourage.app: 12.0.0
Microsoft Excel.app: 12.0.0
Microsoft Word.app: 12.0.0
Microsoft PowerPoint.app: 12.0.0
MicrosoftComponentPlugin:Saturday, December 1, 2007 2:49:30 AM
Junk E-Mail Protection:Saturday, December 1, 2007 3:27:09 AM
Mac OS X 10.5.5 (9F33)

You should definitively update Office to 12.1.2.
You can use the Update command from the Help menu in Office
applications. Make sure you quit all Office apps once the auto-update
app has launched. If I were you, I would avoid doing anything else on
the computer as the updates are installing,


Corentin

 

[msmaron]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

PLEASE PLEASE help me, my entire business is in Entourage. I just upgraded to
2008 and get the error:
"This Identity cannot be opened with this version of Entourage"
What can i do to correct this error PLEASE
Thanks
Mark

What version Office did you upgrade from?

Have you installed all updates to Office 2008?:



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[/QUOTE]
I upgraded from Office 2004 and it is doing an upgrade NOW to 12.1.0 and i have shut all apps down.

 

[msmaron]

wrote:

You should definitively update Office to 12.1.2.
You can use the Update command from the Help menu in Office
applications. Make sure you quit all Office apps once the auto-update
app has launched. If I were you, I would avoid doing anything else on
the computer as the updates are installing,


Corentin
--

It is doing the upgrade to 12.1.0 NOW, all apps shut and waiting., once this is upgraded should i tell it to upgrade again to get to the current version??
Mark

Very nervous about this as i am a realy NEWBIE and don't understand and have all my work in entourage

Thank you

 

[msmaron]

This is the error i get NOW;

You cannot install Office 2008 SP1 Update (12.1.0) on this volume. A version of the software required to install this update was not found on this volume.

Now what please??
mark

 

[msmaron]

Shall i delete and re-install the software...Please help
mark

 

[msmaron]

UPDATE:
Seems i had already done an update from another computer. So i did a restore. It all open fine but went to check for updates and it tells me it wants to do update to 12.1.1 BUT here is what the about screen says:

Last update applied: Monday, May 5, 2008 7

Microsoft Entourage.app: 12.1.2
Microsoft Excel.app: 12.1.2
Microsoft Word.app: 12.1.2
Microsoft PowerPoint.app: 12.1.2
MicrosoftComponentPlugin:Monday, May 5, 2008 7:55:41 PM
Junk E-Mail Protection:Thursday, August 7, 2008 11:38:30 AM
Mac OS X 10.5.5 (9F33)

NOW i am totally lost..
mark

 

[Diane Ross]

"This Identity cannot be opened with this version of Entourage"

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, any Identity saved with a 12.1.0 or
later version will not open in 12.0.0 or 12.0.1. Since there was a database
format change in 12.1.0 (SP1), Entourage 12.0.0 or 12.0.1 cannot open a
database saved in the later version.

Entourage 2004 also had a database upgrade from the original release. Once
you upgrade, the Identity will open.

 

[Diane Ross]

You cannot install Office 2008 SP1 Update (12.1.0) on this volume. A version
of the software required to install this update was not found on this volume.

Install and Update Errors
<http://www.entourage.mvps.org/error/install_update.html>

 

[Diane Ross]

Seems i had already done an update from another computer. So i did a restore.
It all open fine but went to check for updates and it tells me it wants to do
update to 12.1.1 BUT here is what the about screen says:

See this article topic: Update successfully but still get notice to upgrade

Hot topics for installing 12.1.2 updater (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2008/08/hot_topics_for_installing_1212_updat
er.html>

In case the above link does not work:

<http://tinyurl.com/5ccrge>