A
A Baffled User
I have an HP Pavilion notebook (ze4900) running Windows XP SP 2 (40 GB hard
drive, 512K RAM). It has a brand new hard drive because the original hard
drive died when the machine was only three months old. I had a problem with
MS Word 2000 before the hard drive died, and now that I've reinstalled that
program, the problem is back, unchanged. I have spent hours on the telephone
with paid MS technical support people. They were supposed to send me links
to Web sites today where I could pick up some sort of additional service
pack that would solve this thorny problem. I wrote to them via e-mail but
have had no response.
I can CREATE documents in Word; I can retrieve them if they're on the list
of recently accessed files; but if they're not on that list, I cannot open
any saved file. Depending on God knows what, I get the message "Word has
encountered a problem and needs to close. (Etc.)" or else "The document name
or path is not valid. Try these suggestions. *Check the file permissions for
the document or drive. *Use the file open dialog box to locate the document.
(C:\...\Downeast Graphics 6.29.05.doc)." Unfortunately, none of these
suggestions works.
I am at my wits' end, as Word is one of the three crucial programs that I
use every day.
Many thanks in advance for all suggestions.
Joan
drive, 512K RAM). It has a brand new hard drive because the original hard
drive died when the machine was only three months old. I had a problem with
MS Word 2000 before the hard drive died, and now that I've reinstalled that
program, the problem is back, unchanged. I have spent hours on the telephone
with paid MS technical support people. They were supposed to send me links
to Web sites today where I could pick up some sort of additional service
pack that would solve this thorny problem. I wrote to them via e-mail but
have had no response.
I can CREATE documents in Word; I can retrieve them if they're on the list
of recently accessed files; but if they're not on that list, I cannot open
any saved file. Depending on God knows what, I get the message "Word has
encountered a problem and needs to close. (Etc.)" or else "The document name
or path is not valid. Try these suggestions. *Check the file permissions for
the document or drive. *Use the file open dialog box to locate the document.
(C:\...\Downeast Graphics 6.29.05.doc)." Unfortunately, none of these
suggestions works.
I am at my wits' end, as Word is one of the three crucial programs that I
use every day.
Many thanks in advance for all suggestions.
Joan