Y
yoshi.mitsou
Word 2007 on Windows XP/2000
We have corporate Word templates that users access on a local network;
users base new files on those corporate templates.
However when users work remotely without being connected to the
internal network, they cannot open those files--the attempt to open
the file causes Word to freeze and then crash. Presumably this is
because the file is trying to find the template on the network and
that fails when the network connection isn't established.
We had a similar problem with Word 2003 and fixed that a few years ago
but our IT people haven't been able to fix the problem in this version
of Word.
In the individual files, we tried clearing the template path but that
didn't work. (We did that through Word Options button > Add-Ins >
Manage > Templates > Clear but that didn't work.)
In the template itself, the above approach (Word Options button > Add-
Ins ...) doesn't yield a path that is actually editable. The path, in
the template itself, shows up but is not able to be selected or
edited.
If you have information or suggestions that might help, please let me
know. Thank you very much for your time.
We have corporate Word templates that users access on a local network;
users base new files on those corporate templates.
However when users work remotely without being connected to the
internal network, they cannot open those files--the attempt to open
the file causes Word to freeze and then crash. Presumably this is
because the file is trying to find the template on the network and
that fails when the network connection isn't established.
We had a similar problem with Word 2003 and fixed that a few years ago
but our IT people haven't been able to fix the problem in this version
of Word.
In the individual files, we tried clearing the template path but that
didn't work. (We did that through Word Options button > Add-Ins >
Manage > Templates > Clear but that didn't work.)
In the template itself, the above approach (Word Options button > Add-
Ins ...) doesn't yield a path that is actually editable. The path, in
the template itself, shows up but is not able to be selected or
edited.
If you have information or suggestions that might help, please let me
know. Thank you very much for your time.