Can't open Word attachments in Outlook - says "application not fou

[Kirsten]

Hi!

I work for a small company that doesn't have a tech support employee. One of
my co-workers emailed me with her problem, hoping I could help her fix it.
Maybe you can help me?

She works from, home and uses Outlook for her work email, and Outlook
Express for her personal email.

Her problem is that she can not open Word attachments from Outlook. She said
she can open Adobe attachments but the Word attachments come up with a
message that says “Application not foundâ€. She doesn't have any problem
opening Word attachments in Outlook Express, though.

She didn't have this problem initially; it started happening after she
hadn't used Outlook for a while (she was on sick leave).

I'd really appreciate any advice! Thanks so much,


Kirsten.

 

[Kirsten]

I got some information about her computer and software programs.. maybe this
will help in figuring out what the problem is?

She has:

- a Dell Computer, Dimension 8250, bought about 2 yrs. ago. It is an Intel
Pentium 4, 2.4 CPU GHz. Speed is 2386 MHz

- Windows XP Home Edition Service Pack 2.0. Capacity 256 MB. Capacity of C:
Drive is 55.84 GB. Used is 10.97 GB and Free is 44.86 GB

- Outlook Express 6 (For her personal E-Mail)

- Microsoft Outlook 2002 (for her work email)

- Microsoft Word 2002


Thanks so much - any suggestions are appreciated!