can't open Word doc in Entourage

[Marc_Brammer]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

I have my email messages sent via IMAP settings from Gmail sent to Entourage but can't open Word docs or Excel files after selecting the attachment and clicking the Open button to the right

 

[CyberTaz]

Basic questions first, Marc Is your Office installation fully updated
(12.1.2 is current) & have you repaired permissions since doing so?

If [when] the answer to both is Yes, but the problem continues come back
with any additional details - such as what *does* happen when you click the
button, what happens if you double-click the icon instead, and whether it
previously worked. If it has done OK in the past, what else has changed that
might be possibly be contributing/causing the change?

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Marc_Brammer]

I in fact do have 12.1.2 Update installed on my MacBook Pro ... I'm a brand new user so ... how do I repair permissions?

 

[Marc_Brammer]

every file I get like this .pdf file I can't open ... I get a message like this ..
/Users/marcbrammer/Desktop/Picture 2.png

 

[John McGhie]

Hi Marc:

IMAP gives me a clue.

Entourage is normally set to "partially download" messages over a certain
size limit (which you can adjust).

It is possible that that setting is too low, or that you are not waiting
long enough for Entourage to download the whole message.

Under those conditions, the computer will make an attempt to open but that
will fail because the rest of the file has not arrived yet.

In Entourage, check in Tools>Accounts>...>Options to see if "Partially
download messages over..." is set.

Cheers

every file I get like this .pdf file I can't open ... I get a message like
this ..
/Users/marcbrammer/Desktop/Picture 2.png

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[CyberTaz]

Hi Marc -

In the Applications/Utilities folder there's an OS X program called Disk
Utility. Launch it, select your HD, & on the First Aid page click Repair
Disk Permissions. This should be done after any installations/updates.

Run that, then post back in a single message with your results & restating
your issue. Please describe - step-by-step - what you're doing & what
happens as you do. We need to know exact error message content as well as
what type of files are presenting the problem - in your first message you
referred to Word docs & Excel files but your latest refers to PDFs.

Regards |:>)
Bob Jones
[MVP] Office:Mac