A
Adam
You may be encoutering this message because an anti-virus program is not
allowing the file to open. This can be caused by one of two conditions.
Either the anti-virus program needs to be updated (due to a compability
problem with this application) or there is a virus in the file but the
anti-virus program cannot properly remove or process the virus it has found.
In either case, the file you are attempting to open should be treated as
infected until you have updated your anti-virus software to the latest
updates available from the vendor. All major anti-virus software
manufacturers have created updates to address known compatibility problems
with Office applications. They also usually provide a virus signature file
that is available for download from the Internet and must be updated
regularly to properly scan for all known forms of viruses.
If you are experiencing this problem on a computer where a new version of
anti-virus software was recently installed from a CD-ROM, it is advised to
connect to the Internet and download the latest updates available from the
vendor.
If you are experiencing this problem on a computer where the latest version
of the software is installed, all signature files are up to date, and the
file will not open (but other files do) then it is very likely the file is
infected with a virus and the anti-virus program cannot remove the infection.
There is also the possibility the file is corrupt (damaged) and cannot be
properly handled by either the anti-virus software or the affected Office
application. In this case, it may be necessary to attempt recovery of the
file using the related recovery utilities that may be available with the
application (not all applications have file recovery or repair capabilities).
I get a popup that says i can't get into word because of an antivirus
program but even when i turn the program off i still can't get into any of my
documents. After that i have to click on several things just to exit the word
because it says if i want to save my document or template. This is a nuisance
because i can't enter ANY of my old or new saved documents.
allowing the file to open. This can be caused by one of two conditions.
Either the anti-virus program needs to be updated (due to a compability
problem with this application) or there is a virus in the file but the
anti-virus program cannot properly remove or process the virus it has found.
In either case, the file you are attempting to open should be treated as
infected until you have updated your anti-virus software to the latest
updates available from the vendor. All major anti-virus software
manufacturers have created updates to address known compatibility problems
with Office applications. They also usually provide a virus signature file
that is available for download from the Internet and must be updated
regularly to properly scan for all known forms of viruses.
If you are experiencing this problem on a computer where a new version of
anti-virus software was recently installed from a CD-ROM, it is advised to
connect to the Internet and download the latest updates available from the
vendor.
If you are experiencing this problem on a computer where the latest version
of the software is installed, all signature files are up to date, and the
file will not open (but other files do) then it is very likely the file is
infected with a virus and the anti-virus program cannot remove the infection.
There is also the possibility the file is corrupt (damaged) and cannot be
properly handled by either the anti-virus software or the affected Office
application. In this case, it may be necessary to attempt recovery of the
file using the related recovery utilities that may be available with the
application (not all applications have file recovery or repair capabilities).
I get a popup that says i can't get into word because of an antivirus
program but even when i turn the program off i still can't get into any of my
documents. After that i have to click on several things just to exit the word
because it says if i want to save my document or template. This is a nuisance
because i can't enter ANY of my old or new saved documents.