can't open word documents

[rockyankeeswon]

all of a sudden my word documents open up with a grey
screen and microsoft word blinking at the top of the
screen,also just above the task bar it says-running virus
scan.when this happens nothing will get rid of the screen
without rebooting.Any suggestions would be greatly
appreciated

thanks bob

 

[Guest]

-----Original Message-----
all of a sudden my word documents open up with a grey
screen and microsoft word blinking at the top of the
screen,also just above the task bar it says-running virus
scan.when this happens nothing will get rid of the screen
without rebooting.Any suggestions would be greatly
appreciated

thanks bob
.
problem solved-but i dont know why or how?

In trying different things a message appeared and said
something like- there was something wrong with the
file "normal.dot" not knowing what the heck that was i
impetuously deleted the file.But after
googleling "normal.dot" a microsoft knowledge base
article popped up and it said that microsoft strongly
recommends that you not delete this file well i already
did so what do i do now? Well i was just about to go back
to google when it hit me to go look in my trashcan.I
reinstated the file and another message popped up saying
that their were two "normal.dot files one dated in july
and another back in febuary and so which one did i want?
I chose the one from febuary and the problem resolved
itself.But now i dont know how to prevent this from
happening again? If anyone knows what may have happened
please respond-thanks bob