Can't open word file

G

greenhome

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel I saved a Word document yesterday but today I try to open it and I get this message:

"...cannot be opened because there are problems with the contents.

Details
Unspecified error
Location: 2"

The file is only 116 KB and the only oddity about the contents is something I copied and pasted.

Is there a trick to unlocking this?

I called Support and they claim I have already called about this (not true, the issue had to do with a "read-only" document) so they refused to help me.
 
J

John_McGhie_[MVP]

That message indicates that the content of the file is corrupt and Word
can't read it.

There's no trick to unlocking it: it's gone. When a document corrupts to
the point where it won't open, that's it: it won't open.

You may be able to get the text out by using File>Open from within Word and
changing "Enable" to "Recover text from any file". That works quite well
for binary files, but it has less of a batting average with .docx files.

The reason is that Word is more likely to be able to read a .docx, and hangs
on a lot longer. So when it reports "problems with the content" the file is
usually really broken, and not even Recover Text is going to save it.

Be careful what you paste, and where: as you have now found out, it is
possible to break documents with careless editing :)

Cheers


Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel I
saved a Word document yesterday but today I try to open it and I get this
message:

"...cannot be opened because there are problems with the contents.

Details
Unspecified error
Location: 2"

The file is only 116 KB and the only oddity about the contents is something I
copied and pasted.

Is there a trick to unlocking this?

I called Support and they claim I have already called about this (not true,
the issue had to do with a "read-only" document) so they refused to help me.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
G

greenhome

You're right, the "recover text" resulted in garbage.

What do you mean by "careless editing"? Copying and pasting is a standard function of Word, if I can't copy and paste, what's Word good for?

I think there's something wrong with this Word version. I've had two corrupted files in two months, and I had never, ever had that problem in the ten years or so that I've used Word.
 
J

John_McGhie_[MVP]

What I mean has already filled a few books. So let's only hit the high
points....

* A Word document is a "structure". It's like a set of Russian dolls, a
set of containers within containers.

* It is up to us, as users, to be aware of the kind of structure we are
copying, and the kind of container we are pasting it into.

For example, a "paragraph" pasted into a "Table" will not usually cause too
much bother, but a table pasted inside a cell that is inside another table
that is inside a text box will create some very complex code.

If there is "nothing else" wrong with the code, chances are you will get
away with it. But if the code contains a mess of tracked changes, keep
track of formatting, direct formatting, style formatting, and list
formatting, eventually the complexity rises to the point where you begin to
overflow internal buffers and the document goes bang.

Word document editing is one place where "Size really doesn't matter" ‹ it
is *complexity* that kills Word documents, not "size". Word 2008 will go up
to 5,000 pages in a single document, if you keep the structure simple. Or
it will crash and burn in two pages, if you don't.

I consider it essential to keep non-printing characters turned on all the
time when I am writing and editing, so I can see what I am doing. I usually
work in Draft View when doing serious editing, because it shows up the
internal structure better and gives me a more accurate view of what I am
doing (as opposed to seeing what it will look like when printed).

I only flip to Print Layout View when I am finalising a document for
publication. After I have the content right, THEN I want to lay it out for
printing.

Yes, there's quite a bit wrong with Word 2008: it was very much a "Version
1.0" product. I have high hopes that Word 2011 will be much, much better.
From what I can see, Word 2011 will be a good match for Word 2010, and again
allow me to take on serious document projects in Mac Word.

Cheers

You're right, the "recover text" resulted in garbage.

What do you mean by "careless editing"? Copying and pasting is a standard
function of Word, if I can't copy and paste, what's Word good for?

I think there's something wrong with this Word version. I've had two corrupted
files in two months, and I had never, ever had that problem in the ten years
or so that I've used Word.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
G

greenhome

I had forgotten about Draft view and even non-printing characters. I used those when I worked as a copy editor and journalist, but now most of my writing is for the web and I use Word very seldom.

Thanks for the refresher course.

Gina
 
J

John_McGhie_[MVP]

Yeah: It's not a bad idea to Unzip a .docx every now and then, and have a
look around inside it.

It gives an accurate picture of the complexity created by some kinds of
formatting :)

Hell, when *I* was a journalist and copy editor, "the computer" was a
mainframe, and the "monitor" was a teleprinter :)

Cheers


I had forgotten about Draft view and even non-printing characters. I used
those when I worked as a copy editor and journalist, but now most of my
writing is for the web and I use Word very seldom.

Thanks for the refresher course.

Gina

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
G

greenhome

.... and "data processing" was done by punching holes in cards...

Gotta go and take my Geritol.
 
P

Phillip Jones, C.E.T.

Your not telling to do this on a copy of the file. because once
uncompressed it no longer usable and be put back together.
 
J

John_McGhie_[MVP]

I knew there was something I was supposed to buy at the shops...


... and "data processing" was done by punching holes in cards...

Gotta go and take my Geritol.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
J

John_McGhie_[MVP]

Slide Rule, Phillip, Slide Rule...


Probably did math on an abacus, too. Both of you. :cool:

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
J

John_McGhie_[MVP]

Good point. Thank you!

(You can put them back together: it's not difficult, you just have to get
the Finder turds out of them or Word can't open them. Easiest to do it with
the command line, or with a copy of Windows if you have it)

But Phillip is correct: if you have only Mac OS and you don't want to open
Terminal, then do this on a COPY of your document, otherwise you will be
unable to open it again in Word.

Cheers


Your not telling to do this on a copy of the file. because once
uncompressed it no longer usable and be put back together.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
P

Phillip Jones, C.E.T.

You not that young are you? I remember those. I had a nice yellow one I
bout in Tech School. I loaned it out to friend of mine's son that was in
high school and he promptly forgot what he did with it Best I remember I
paid $100.00 for it.
 
G

greenhome

Back to the matter at hand, viz how to open a file that won't let you, I wouldn't know how to unzip one, but after phone support told me to go to hell and before I appealed to you, I had also emailed Support.

Anyway, after several unsuccessful suggestions, I managed to retrieve my file this morning!!!

A nice Support person named Bernice put me on the right track; she had managed to open the file with Word 2004, so I knew it was intact. I confirmed that by having a peek thanks to the Quick Look feature. (Why didn't I think of that before? Because I discovered it accidentally this morning, that's why.)

Eventually, I went to "Get Info", where I was able to select an alternate way of opening the file, i.e., Neo Office. Which I did, and lo! there it was.

That Geritol stuff really works!
 
G

greenhome

Back to the matter at hand, viz how to open a file that won't let you, I wouldn't know how to unzip one, but after phone support told me to go to hell and before I appealed to you, I had also emailed Support.

Anyway, after several unsuccessful suggestions, I managed to retrieve my file this morning!!!

A nice Support person named Bernice put me on the right track; she had managed to open the file with Word 2004, so I knew it was intact. I confirmed that by having a peek thanks to the Quick Look feature. (Why didn't I think of that before? Because I discovered it accidentally this morning, that's why.)

Eventually, I went to "Get Info", where I was able to select an alternate way of opening the file, i.e., Neo Office. Which I did, and lo! there it was.

That Geritol stuff really works!
 
G

greenhome

Back to the matter at hand, viz how to open a file that won't let you, I wouldn't know how to unzip one, but after phone support told me to go to hell and before I appealed to you, I had also emailed Support.

Anyway, after several unsuccessful suggestions, I managed to retrieve my file this morning!!!

A nice Support person named Bernice put me on the right track; she had managed to open the file with Word 2004, so I knew it was intact. I confirmed that by having a peek thanks to the Quick Look feature. (Why didn't I think of that before? Because I discovered it accidentally this morning, that's why.)

Eventually, I went to "Get Info", where I was able to select an alternate way of opening the file, i.e., Neo Office. Which I did, and lo! there it was.

That Geritol stuff really works!
 
G

greenhome

Oops! Sorry for the duplicate. I keep getting an error message. "No Host Memory", it says.
 
J

John_McGhie_[MVP]

Lack of geritol...

You were very lucky: If NeoOffice can get it open but Word can't, it's very
close to a lost cause.

I wouldn't mind getting a copy of that by email if I could, to send in to
the Microsoft Testers, so they can fix the problem.

Cheers


Oops! Sorry for the duplicate. I keep getting an error message. "No Host
Memory", it says.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
G

greenhome

Bernice suggested I use Word 2004 or a PC version or Word, but I had neither so I tried NeoOffice.

G
 

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