Can't open word or excel; office v x

[gary sollof]

I hope someone can help me.

I have just got office v x and have loaded it onto my powerbook G4.

I then removed the disk and was left with the office v application box
open on screen. Next I double clicked on the word icon and was prompted
to put in the product key numbers etc which I did.

Once completed, word begins to open but as it's loading all the bits it
gets to optimizing font menu performance and stops. after a while
'application unexpectedly quit' notice replaces the word start up panel.

any idea how I can get past this. I have used the office disk to remove
the office v x program and have reloaded it but still no joy. the same
happens if I try to open excel, but entourage opens!

If you can't help me, I would be grateful if you could point me to
someone (or somewhere) who can.
thanks

gary

 

[Corentin Cras-Méneur [MVP]]

I hope someone can help me.

I have just got office v x and have loaded it onto my powerbook G4.

I then removed the disk and was left with the office v application box
open on screen. Next I double clicked on the word icon and was prompted
to put in the product key numbers etc which I did.

Once completed, word begins to open but as it's loading all the bits it
gets to optimizing font menu performance and stops. after a while
'application unexpectedly quit' notice replaces the word start up panel.

Well, here is what you can try. I posted sothing similar in the Word
newsgroup yesterday:


There are a few things that usually account for these crashes:
- corrupted fonts (a pain to track down if everything else fails, let me
know and I'll give you more information)

- outdated QuickTime DivX codecs. Simply update to the latest version.

- corrupted preferences, usually the Carbon Registration Database oand
the Office font cache. Trash them anyway, they will be re-created.

- permissions issues: repair permissions on your drive with the
DiskUtility.


Corentin

 

[gary sollof]

Well, here is what you can try. I posted sothing similar in the Word
newsgroup yesterday:


There are a few things that usually account for these crashes:
- corrupted fonts (a pain to track down if everything else fails, let me
know and I'll give you more information)

- outdated QuickTime DivX codecs. Simply update to the latest version.

- corrupted preferences, usually the Carbon Registration Database oand
the Office font cache. Trash them anyway, they will be re-created.

- permissions issues: repair permissions on your drive with the
DiskUtility.


Corentin

Hi corentin

Thanks for your suggestions above. I have now tried all of them apart from
your first point: corrupted fonts.

I still can't open word or excel.

You said to get back to you and you'd give me more info about how to find
the corrected fonts. I would appreciate it if you could help me further

Thanks

Gary

 

[Corentin Cras-Méneur [MVP]]

Hi corentin

Hi Gary,

Thanks for your suggestions above. I have now tried all of them apart from
your first point: corrupted fonts.

I still can't open word or excel.

You said to get back to you and you'd give me more info about how to find
the corrected fonts. I would appreciate it if you could help me further

Yeah... this thends to be a lot more tedious.
The problem is that Word will look ofr fonts in all "legal" font
location.

You can have fonts in
/Library/Fonts (don't touch it)
~/Library/Fonts
/Network/Library/Fonts (it shoudn't be the case for you)
/Applications/Microsoft Office X/Office/Fonts
/System Folder/Fonts

The process is to disable some of these fonts and try launching Word
again and it's painfully tedious.

One option would be to use an application like FontDoctor (even in demo
mode) to scan some of the font folders for damaged fonts.
http://MorrisonSoftDesign.com/fd_mac.html


Good hunt :-|

Corentin

 

[gary sollof]

Hi Gary,



Yeah... this thends to be a lot more tedious.
The problem is that Word will look ofr fonts in all "legal" font
location.

You can have fonts in
/Library/Fonts (don't touch it)
~/Library/Fonts
/Network/Library/Fonts (it shoudn't be the case for you)
/Applications/Microsoft Office X/Office/Fonts
/System Folder/Fonts

The process is to disable some of these fonts and try launching Word
again and it's painfully tedious.

One option would be to use an application like FontDoctor (even in demo
mode) to scan some of the font folders for damaged fonts.
http://MorrisonSoftDesign.com/fd_mac.html


Good hunt :-|

Corentin

Hi corentin

I have 1000's of fonts in the folder; hard disk/library/fonts & and there's
also a lot in hard disk/fonts.

Which folder should I not touch and how do I disable a font?

Thanks

Gary

 

[Corentin Cras-Méneur [MVP]]

Hi corentin

I have 1000's of fonts in the folder; hard disk/library/fonts & and there's
also a lot in hard disk/fonts.

You can try disabling them by batch for your tests, but if you have that
many font, I suspect you'd be much better of with an application like
FontDoctor. As I was saying, you can use the demo version to identify
the culprit, but if you work that often with fonts, I'd probably get a
license for it (which is what I did actually).

Which folder should I not touch and how do I disable a font?

don't ever touch /System
Be really careful with /Library/Fonts


Corentin

 

[gary sollof]

You can try disabling them by batch for your tests, but if you have that
many font, I suspect you'd be much better of with an application like
FontDoctor. As I was saying, you can use the demo version to identify
the culprit, but if you work that often with fonts, I'd probably get a
license for it (which is what I did actually).



don't ever touch /System
Be really careful with /Library/Fonts


Corentin

I'm going to have a go at disabling some fonts first. I've run the demo of
font doctor and there are a load that clash. But how do I disable them?

Thanks
Gary

 

[Corentin Cras-Méneur [MVP]]

I'm going to have a go at disabling some fonts first. I've run the demo of
font doctor and there are a load that clash. But how do I disable them?

I see... lots of bad fonts... To disable them, simply take them out of
the folder where they reside.
Since some of these fonts might be loaded in opened apps, I'd qui all my
apps first.


Corentin

 

[gary sollof]

I see... lots of bad fonts... To disable them, simply take them out of
the folder where they reside.
Since some of these fonts might be loaded in opened apps, I'd qui all my
apps first.


Corentin

Thanks corentin.

I've got it sorted...

Much appreciated

Gary

 

[Corentin Cras-Méneur [MVP]]

Hi Gary,

Thanks corentin.

I've got it sorted...

Much appreciated

I'm really glad you managed to get the problem solved. THanks for
posting back and letting us know )


Corentin

 

[gary sollof]

Hi corentin.

Was hoping this would go away but it's getting worse. I can now open work
and excel but it takes a few minutes for the programs to launch. Also, once
the program has launched fully, I'm now having problems opening documents.
Just tried to open small letter and notice came up saying there is not
enough memory or disk space to complete the operation. I went to the
welcome program and tried to increase the preferred size in the memory
section but it won't let me change it.

Any idea what I can do to sort this.

Regards

gary

 

[Corentin Cras-Méneur [MVP]]

Hi corentin.

Was hoping this would go away but it's getting worse. I can now open work
and excel but it takes a few minutes for the programs to launch. Also, once
the program has launched fully, I'm now having problems opening documents.

Just tried to open small letter and notice came up saying there is not
enough memory or disk space to complete the operation. I went to the
welcome program and tried to increase the preferred size in the memory
section but it won't let me change it.

Any idea what I can do to sort this.

I'm not sure it is the same thing... Corrupted fonts prevent the program
from launching at all. You might have to delete the Office Font Cache
and the Carbon Registration Database (they will be automatically
re-created).

You might also want to try disabling any Excel plug-in / startup item
you might have.

Corentin