Can't paste in Office applications

[Susan Gray]

OS 10.2.8, Office X. I can cut or copy, but when I go to paste, nothing
shows up, as if nothing was copied to the clipboard. This was first noticed
in Word, but then I tried it in PowerPoint and it wont' work there either.

I deleted the Word settings file and the Word plist. Deleted Office with the
Remove Office tool, reinstalled and ran the 10.1.6 updater - no luck. Any
suggestions?

Thanks,
Susan

 

[Tim Murray]

OS 10.2.8, Office X. I can cut or copy, but when I go to paste, nothing
shows up

What about non-Office applications?

 

[Susan Gray]

What about non-Office applications?

Those work fine.

 

[Corentin Cras-Méneur]

OS 10.2.8, Office X. I can cut or copy, but when I go to paste, nothing
shows up, as if nothing was copied to the clipboard. This was first noticed
in Word, but then I tried it in PowerPoint and it wont' work there either.

There has to be something wrong with one of the Office preferences.
You should trash the Carbon Registration Database and maybe move some of
the Office prefs out (in case you want to save the customizations) and
relaunch Office to give it a try.

They're located in ~/Library/Preferences/Microsoft

Corentin

 

[Beth Rosengard]

Hi Corentin,

I'm curious about this because in Susan's first post she said she
uninstalled Office using the Remove Office tool and then reinstalled and
updated. Wouldn't that have removed all of the Office prefs and the CRD?
If so, then these files are not at fault and if that's the case, what could
be (considering that the problem only occurs in Office)?

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[Corentin Cras-Méneur]

Hi Corentin,

I'm curious about this because in Susan's first post she said she
uninstalled Office using the Remove Office tool and then reinstalled and
updated. Wouldn't that have removed all of the Office prefs and the CRD?

Not if you do it manually if a lot of people do :-> Additionally, I
haven't actually tried uninstalling through the uninstaller and
verifying the pref folder. I wonder whether these files are trashed as
well :-\

If so, then these files are not at fault and if that's the case, what could
be (considering that the problem only occurs in Office)?

Since the problem only occurs in Office and not on other Mac, it makes
me believe it's an Office specific problem. Additionally, I've seen that
in the ast on my own Mac and trashing prefs, cache, temp files,
repairing permissions and rebooting fixed it.
I doubt that it cwould be speficic to the Office install itself.
To test this, you could always log in as another user and see if you
have the same problem though. I tend not to recommend to uninstall
Office and reinstall it fresh too much though because, though it does a
lot of good to the install itself, a lot of people forget about their
Normal templates, custom dictionaries, plug-ins and other customization
and have to spend hours re-ustomizing everything,

I forgot to mention the permissions here but in any case, repairing them
can't hurt (Through Disk Utility, First Aid pane).

Corentin