Can't print email when using HTML

[YoJa]

Windows XP Pro
Outlook 2003

I can print rich test but when I try to print an email that was created
using HTML it doesn't print. I don't get any error messages.

 

[Diane Poremsky [MVP]]

Do you have all the latest updates for outlook and windows installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
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You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.

 

[YoJa]

Yes. It has been working fine until last week when it stopped printing. I
haven't installed any new software or hardware.

Do you have all the latest updates for outlook and windows installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Windows XP Pro
Outlook 2003

I can print rich test but when I try to print an email that was created
using HTML it doesn't print. I don't get any error messages.

 

[MSI for KB942367 hotfix]

Exact same problem! About two weeks ago my ability to print HTML formatted
emails from Outlook 2003 or print anything from IE 7.0 simply stopped working.
No error message, no Event Log notification, nothing.
The print button or File>Print simply doesn't do anything when pressed.
I'm certain it was a Windows Update that did it but I've no idea which one.
I know that the Active X Killbits updates have a known problem with breaking
print controls but I don't have any of those installed for just that reason.

I am having the same issue, I have uninstalled and reinstalled Outlook 2003,
I have deleted cache files and registry keys. Using a READASPLAIN=1 registry
hack I can view and print all messages in rich text but if the message is
HTML the print button, file print or ctrl P does not work. Any help is
greatly appreciated.

Yes. It has been working fine until last week when it stopped printing. I
haven't installed any new software or hardware.

Do you have all the latest updates for outlook and windows installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Windows XP Pro
Outlook 2003

I can print rich test but when I try to print an email that was created
using HTML it doesn't print. I don't get any error messages.

 

[Bitzer]

Hi. Has anyone resolved this issue? I have a customer with the exact same
problem that started around 11-06-09 to 18-06-09 depending on when their
PC/Laptop was restarted after some Windows updates. The common denominators
seem to be KB969897, 969898, 968537, 961501 and 970238. I've tried turning on
the reading pane (a suggested fix I found) which worked for a few emails
initially but other than that I have not had any luck.

Exact same problem! About two weeks ago my ability to print HTML formatted
emails from Outlook 2003 or print anything from IE 7.0 simply stopped working.
No error message, no Event Log notification, nothing.
The print button or File>Print simply doesn't do anything when pressed.
I'm certain it was a Windows Update that did it but I've no idea which one.
I know that the Active X Killbits updates have a known problem with breaking
print controls but I don't have any of those installed for just that reason.

I am having the same issue, I have uninstalled and reinstalled Outlook 2003,
I have deleted cache files and registry keys. Using a READASPLAIN=1 registry
hack I can view and print all messages in rich text but if the message is
HTML the print button, file print or ctrl P does not work. Any help is
greatly appreciated.

Yes. It has been working fine until last week when it stopped printing. I
haven't installed any new software or hardware.

:

Do you have all the latest updates for outlook and windows installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Windows XP Pro
Outlook 2003

I can print rich test but when I try to print an email that was created
using HTML it doesn't print. I don't get any error messages.

 

[Randy B.]

I've found that when I have KB969897 installed, I can't print HTML and when
I have it removed, I can. This appears to only be a problem on a computer
with Office/Outlook 2003 installed. On another computer with KB969897
installed, but not Office I can print HTML fine.

I posted my findings in microsoft.public.outlook.general - Cant print from
outlook and other problems.

Sorry, but I don't have a fix other than avoid installing this patch.

randy

Hi. Has anyone resolved this issue? I have a customer with the exact same
problem that started around 11-06-09 to 18-06-09 depending on when their
PC/Laptop was restarted after some Windows updates. The common
denominators
seem to be KB969897, 969898, 968537, 961501 and 970238. I've tried turning
on
the reading pane (a suggested fix I found) which worked for a few emails
initially but other than that I have not had any luck.

Exact same problem! About two weeks ago my ability to print HTML
formatted
emails from Outlook 2003 or print anything from IE 7.0 simply stopped
working.
No error message, no Event Log notification, nothing.
The print button or File>Print simply doesn't do anything when pressed.
I'm certain it was a Windows Update that did it but I've no idea which
one.
I know that the Active X Killbits updates have a known problem with
breaking
print controls but I don't have any of those installed for just that
reason.

I am having the same issue, I have uninstalled and reinstalled Outlook
2003,
I have deleted cache files and registry keys. Using a READASPLAIN=1
registry
hack I can view and print all messages in rich text but if the message
is
HTML the print button, file print or ctrl P does not work. Any help is
greatly appreciated.

:

Yes. It has been working fine until last week when it stopped
printing. I
haven't installed any new software or hardware.

:

Do you have all the latest updates for outlook and windows
installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point your
newsreader to msnews.microsoft.com.


Windows XP Pro
Outlook 2003

I can print rich test but when I try to print an email that was
created
using HTML it doesn't print. I don't get any error messages.

 

[JPWolfe]

I have removed KB969897, but I still can not print HTML. Installing IE8
didn't help either.

I've found that when I have KB969897 installed, I can't print HTML and when
I have it removed, I can. This appears to only be a problem on a computer
with Office/Outlook 2003 installed. On another computer with KB969897
installed, but not Office I can print HTML fine.

I posted my findings in microsoft.public.outlook.general - Cant print from
outlook and other problems.

Sorry, but I don't have a fix other than avoid installing this patch.

randy

Hi. Has anyone resolved this issue? I have a customer with the exact same
problem that started around 11-06-09 to 18-06-09 depending on when their
PC/Laptop was restarted after some Windows updates. The common
denominators
seem to be KB969897, 969898, 968537, 961501 and 970238. I've tried turning
on
the reading pane (a suggested fix I found) which worked for a few emails
initially but other than that I have not had any luck.

Exact same problem! About two weeks ago my ability to print HTML
formatted
emails from Outlook 2003 or print anything from IE 7.0 simply stopped
working.
No error message, no Event Log notification, nothing.
The print button or File>Print simply doesn't do anything when pressed.
I'm certain it was a Windows Update that did it but I've no idea which
one.
I know that the Active X Killbits updates have a known problem with
breaking
print controls but I don't have any of those installed for just that
reason.

:

I am having the same issue, I have uninstalled and reinstalled Outlook
2003,
I have deleted cache files and registry keys. Using a READASPLAIN=1
registry
hack I can view and print all messages in rich text but if the message
is
HTML the print button, file print or ctrl P does not work. Any help is
greatly appreciated.

:

Yes. It has been working fine until last week when it stopped
printing. I
haven't installed any new software or hardware.

:

Do you have all the latest updates for outlook and windows
installed?

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point your
newsreader to msnews.microsoft.com.


Windows XP Pro
Outlook 2003

I can print rich test but when I try to print an email that was
created
using HTML it doesn't print. I don't get any error messages.

 

[The Great Quux]

Another thing you can try that seemed to work for me is:

Go into the Internet Security options and reset all zones back to
their default settings, then
Go into the Outlook Security options and set the Zone to Restricted
Sites.

For whatever reason, this allowed HTML messages to print.

 

[WabashGirl]

Had the same can't print from Outlook2003/IE7 problem starting in mid-late
June. Backing out KB969898 worked for me. KB969897 wasn't installed.
Initially had the problem when IE8 was installed in May. Removed IE8 and
problem was fixed. But reappeared after some Windows updates in mid-late
June as noted above.

Hope this helps.