Can't Print in 1 of 2 Outlook Accts. In Office 2007

D

Dudesdynamos

There are two accounts on our computer. On one account I can print from
Outlook or the internet. In the other account, my wife's we can print from
the internet but in Outlook we get a message that printing is not available.
there is no printer installed. This just started to occur. We have Vista
home premium and Office Basic 2007.
I've contacted my printer manufacurer, computer manufacturer and Microsoft,
but no one seems to know what to do.

Thanks.
 
M

Milly Staples [MVP - Outlook]

Can you print from her profile in any other Office application? Does the
printer show when you look under the printers option on the start menu?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dudesdynamos asked:

| There are two accounts on our computer. On one account I can print
| from Outlook or the internet. In the other account, my wife's we can
| print from the internet but in Outlook we get a message that printing
| is not available. there is no printer installed. This just started
| to occur. We have Vista home premium and Office Basic 2007.
| I've contacted my printer manufacurer, computer manufacturer and
| Microsoft, but no one seems to know what to do.
|
| Thanks.
 
D

Dudesdynamos

Hi Milly,
No, I tried printing in Word in her account and received the following
message. "Windows can not print due to a problem with the current printer set
up" We can print from the internet on her account.
Interestingly, Printers does not appear on my wife's start menu but it does
on mine. When I go to control panel on my wife 's account the printer,
(several versions) do appear, and I try to mark the printer as default and to
check the status as ready, but it still doesn't work. Appreciate your help.
 
M

Milly Staples [MVP - Outlook]

Try this. Uninstall the printer and try to re-add the printer. You may
also want to try adding the printer driver under her account.

As this appears to be a problem with all applications in her account, you
may want to post this to a Windows XP hardware group for assistance.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dudesdynamos asked:

| Hi Milly,
| No, I tried printing in Word in her account and received the following
| message. "Windows can not print due to a problem with the current
| printer set up" We can print from the internet on her account.
| Interestingly, Printers does not appear on my wife's start menu but
| it does on mine. When I go to control panel on my wife 's account the
| printer, (several versions) do appear, and I try to mark the printer
| as default and to check the status as ready, but it still doesn't
| work. Appreciate your help. "Milly Staples [MVP - Outlook]" wrote:
|
|| Can you print from her profile in any other Office application?
|| Does the printer show when you look under the printers option on the
|| start menu?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Dudesdynamos asked:
||
||| There are two accounts on our computer. On one account I can print
||| from Outlook or the internet. In the other account, my wife's we
||| can print from the internet but in Outlook we get a message that
||| printing is not available. there is no printer installed. This
||| just started to occur. We have Vista home premium and Office Basic
||| 2007.
||| I've contacted my printer manufacurer, computer manufacturer and
||| Microsoft, but no one seems to know what to do.
|||
||| Thanks.
 
D

Dudesdynamos

Hi Milly
I'm pretty much a novice so please bear with me. When I tried to uninstall
on my wife's account there was no printer to uninstall that I could find. I
went to device Manager, maybe there is anpther place to go. I them tried to
add a printer and went through the Add Hardware in the control Panel. I went
through the routine using the recommended and existing ports but eventually
got a message that said "Default Printer can not be found" I also tried to
run an HP diagnostic and got a message "Element Not Found." Invalid URI
Format" Interestingly we can still print on er account on the internet.
I'm running Vista. Why would it make sense to post on an XP Board.
Thanks for your interest and help.

Milly Staples said:
Try this. Uninstall the printer and try to re-add the printer. You may
also want to try adding the printer driver under her account.

As this appears to be a problem with all applications in her account, you
may want to post this to a Windows XP hardware group for assistance.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dudesdynamos asked:

| Hi Milly,
| No, I tried printing in Word in her account and received the following
| message. "Windows can not print due to a problem with the current
| printer set up" We can print from the internet on her account.
| Interestingly, Printers does not appear on my wife's start menu but
| it does on mine. When I go to control panel on my wife 's account the
| printer, (several versions) do appear, and I try to mark the printer
| as default and to check the status as ready, but it still doesn't
| work. Appreciate your help. "Milly Staples [MVP - Outlook]" wrote:
|
|| Can you print from her profile in any other Office application?
|| Does the printer show when you look under the printers option on the
|| start menu?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Dudesdynamos asked:
||
||| There are two accounts on our computer. On one account I can print
||| from Outlook or the internet. In the other account, my wife's we
||| can print from the internet but in Outlook we get a message that
||| printing is not available. there is no printer installed. This
||| just started to occur. We have Vista home premium and Office Basic
||| 2007.
||| I've contacted my printer manufacurer, computer manufacturer and
||| Microsoft, but no one seems to know what to do.
|||
||| Thanks.
 
D

Dudesdynamos

Milly,

I was able to finally uninstall and reinstall but the same problem persists.
I also tried to use a new port but that didn't work either. any other ideas?

Thanks

Dudesdynamos said:
Hi Milly
I'm pretty much a novice so please bear with me. When I tried to uninstall
on my wife's account there was no printer to uninstall that I could find. I
went to device Manager, maybe there is anpther place to go. I them tried to
add a printer and went through the Add Hardware in the control Panel. I went
through the routine using the recommended and existing ports but eventually
got a message that said "Default Printer can not be found" I also tried to
run an HP diagnostic and got a message "Element Not Found." Invalid URI
Format" Interestingly we can still print on er account on the internet.
I'm running Vista. Why would it make sense to post on an XP Board.
Thanks for your interest and help.

Milly Staples said:
Try this. Uninstall the printer and try to re-add the printer. You may
also want to try adding the printer driver under her account.

As this appears to be a problem with all applications in her account, you
may want to post this to a Windows XP hardware group for assistance.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dudesdynamos asked:

| Hi Milly,
| No, I tried printing in Word in her account and received the following
| message. "Windows can not print due to a problem with the current
| printer set up" We can print from the internet on her account.
| Interestingly, Printers does not appear on my wife's start menu but
| it does on mine. When I go to control panel on my wife 's account the
| printer, (several versions) do appear, and I try to mark the printer
| as default and to check the status as ready, but it still doesn't
| work. Appreciate your help. "Milly Staples [MVP - Outlook]" wrote:
|
|| Can you print from her profile in any other Office application?
|| Does the printer show when you look under the printers option on the
|| start menu?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Dudesdynamos asked:
||
||| There are two accounts on our computer. On one account I can print
||| from Outlook or the internet. In the other account, my wife's we
||| can print from the internet but in Outlook we get a message that
||| printing is not available. there is no printer installed. This
||| just started to occur. We have Vista home premium and Office Basic
||| 2007.
||| I've contacted my printer manufacurer, computer manufacturer and
||| Microsoft, but no one seems to know what to do.
|||
||| Thanks.
 
M

Milly Staples [MVP - Outlook]

I would then try a Windows XP Hardware group.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Dudesdynamos asked:

| Milly,
|
| I was able to finally uninstall and reinstall but the same problem
| persists. I also tried to use a new port but that didn't work either.
| any other ideas?
|
| Thanks
|
| "Dudesdynamos" wrote:
|
|| Hi Milly
|| I'm pretty much a novice so please bear with me. When I tried to
|| uninstall on my wife's account there was no printer to uninstall
|| that I could find. I went to device Manager, maybe there is anpther
|| place to go. I them tried to add a printer and went through the Add
|| Hardware in the control Panel. I went through the routine using the
|| recommended and existing ports but eventually got a message that
|| said "Default Printer can not be found" I also tried to run an HP
|| diagnostic and got a message "Element Not Found." Invalid URI
|| Format" Interestingly we can still print on er account on the
|| internet.
|| I'm running Vista. Why would it make sense to post on an XP Board.
|| Thanks for your interest and help.
||
|| "Milly Staples [MVP - Outlook]" wrote:
||
||| Try this. Uninstall the printer and try to re-add the printer.
||| You may also want to try adding the printer driver under her
||| account.
|||
||| As this appears to be a problem with all applications in her
||| account, you may want to post this to a Windows XP hardware group
||| for assistance.
|||
||| --
||| Milly Staples [MVP - Outlook]
|||
||| Post all replies to the group to keep the discussion intact.
||| ALWAYS post your Outlook version.
||| How to ask a question: http://support.microsoft.com/KB/555375
|||
|||
||| After furious head scratching, Dudesdynamos asked:
|||
|||| Hi Milly,
|||| No, I tried printing in Word in her account and received the
|||| following message. "Windows can not print due to a problem with
|||| the current printer set up" We can print from the internet on her
|||| account. Interestingly, Printers does not appear on my wife's
|||| start menu but it does on mine. When I go to control panel on my
|||| wife 's account the printer, (several versions) do appear, and I
|||| try to mark the printer as default and to check the status as
|||| ready, but it still doesn't work. Appreciate your help. "Milly
|||| Staples [MVP - Outlook]" wrote:
||||
||||| Can you print from her profile in any other Office application?
||||| Does the printer show when you look under the printers option on
||||| the start menu?
|||||
||||| --
||||| Milly Staples [MVP - Outlook]
|||||
||||| Post all replies to the group to keep the discussion intact.
||||| ALWAYS post your Outlook version.
||||| How to ask a question: http://support.microsoft.com/KB/555375
|||||
|||||
||||| After furious head scratching, Dudesdynamos asked:
|||||
|||||| There are two accounts on our computer. On one account I can
|||||| print from Outlook or the internet. In the other account, my
|||||| wife's we can print from the internet but in Outlook we get a
|||||| message that printing is not available. there is no printer
|||||| installed. This just started to occur. We have Vista home
|||||| premium and Office Basic 2007.
|||||| I've contacted my printer manufacurer, computer manufacturer and
|||||| Microsoft, but no one seems to know what to do.
||||||
|||||| Thanks.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top