can't print

[Gary Stein]

John,
The printer works fine printing other documents. However, I am unable
to print the "press release .dot". When I try to save it as a word doc, an
error message says "you cannot save a template file to a non-template
format". Nor am I able to save it as a PDF. I can send the doc
for your review. Also, below is the "equipment" I am using.

THANKs,
Gary



iBook G4...1GHz
ram: 512
drive has 19 gb available
Mac OS: 10.4.5
Office: 11.2.3
Printer: HP 6110 officejet
OnyX: 1.6.8 used daily



HI Gary:

Just as an aside, it's not a good idea to send HTML mail to me: it usually
doesn't make it through the spam filter

If you are talking about the Print>Preview command in Word, if that comes up
blank we could assume that it indicates that your computer still can't "see"
the printer driver. Measurements from the printer driver are used to make
up that image.

Word itself has little to do with printing in either Mac or Windows. It
just sends the job out to the OS Printing Subsystem, and makes room on the
screen to display the returned result.

I have an HP printer here. I had a punch-up getting it to go also, but
since then it has been running fine (mine's two years old). In that time, I
changed both computers. I had another punch-up getting it to go on the
Windows box, but the Mac driver just worked...

Sorry: Can't be of much help.

Cheers

 

[CyberTaz]

Hi Gary -

I've been trying to follow this split thread as best I can, & since John is
tied up I thought I'd attempt to capsulate what appears to be the problem.

It sounds like you are attempting to use the Dots.dot template by going to
File>Open, navigating to the folder where the templates are stored, and
directly opening the Dots.dot file, itself. If so, *that* is the source of
the difficulty. Templates, in general, can only be saved as templates and
are used for the purposes of a) creating other templates, and b) creating
new docs *based on* them.

Instead, while in Word, go to File>Project Gallery, then select the Dots
item from there. That will create a *new* document file (.doc) _based on_
the template. You should then be able to make any changes you wish, save the
..doc without difficulty & print it with no problem... Assuming there is no
lack of communication between Word & your printer.

If this doesn't help, let us know exactly what is going wrong & where.

Regards |:>)