W
Wong, Jimmy
In the support web site http://support.microsoft.com, after select the
product (Office 2007 Small Business), I have selected to contact a
professional support and chosen the email as the channel to raise my support
question. It then asks me to enter my PID, which I did. Then it asked me to
select payment method for the professional support license/contract. I choose
“ professional (5-pack), OLV, and other contractsâ€, then I asked me to
sign-in by windows Live-ID, which I did. Then it asked me to enter payment
details, which consists of contract access ID and password of the contract.
My question is, even I am willing to pay, where can I get the contact access
ID and password?
Moreover, the beginning of the support web page indicates that the
professional support by email has 90- days free use. Why it ask later to get
payment details?
Did anyone has any similar experience?
product (Office 2007 Small Business), I have selected to contact a
professional support and chosen the email as the channel to raise my support
question. It then asks me to enter my PID, which I did. Then it asked me to
select payment method for the professional support license/contract. I choose
“ professional (5-pack), OLV, and other contractsâ€, then I asked me to
sign-in by windows Live-ID, which I did. Then it asked me to enter payment
details, which consists of contract access ID and password of the contract.
My question is, even I am willing to pay, where can I get the contact access
ID and password?
Moreover, the beginning of the support web page indicates that the
professional support by email has 90- days free use. Why it ask later to get
payment details?
Did anyone has any similar experience?