Can't re-install Office Professional 2007

[Katy]

For some time I realized my scheduled updates were not installing. Based on
advice from the forum that deals with Windows Updates, I uninstalled all
versions of Office. When I attempted to re-install Office Pro 2007 (an
upgrade), I then found that I needed to re-install Office Pro 2003 (also an
upgrade). Fortunately, I still had my CDs to do that. However, now when I
attempt to re-install OP 2007, I get the following screen: "Setup can't find
a version of Microsoft Office on your computer..." At this time I do indeed
have OP 2003 installed and working--all versions have been purchased.
Needless to say, this is most frustrating and especially so since I have
projects that have been created with OP 2007 that I wish to continue to work
with in that format.

It appears that the updates issues have been resolved--at least they
succesfully updated last night. While I am not totally computer savvy, I am
able to follow explicit directions if necessary. That being said, I think it
most important that when one is given directions to alter their
computer/system that they are made aware of everything they may need to have
or do after making those changes. I make that comment based on the sinking
feeling I had after deleting Office 2007 and realizing I had to have the
previous version. Since I have been using a computer I have continued to
upgrade computers, software, etc., and it just seems to get more difficult
rather than easier, but I will no doubt continue to do so.

Thank you in advance for your assistance in resolving this issue.

Regards,
Katy

 

[Gordon]

For some time I realized my scheduled updates were not installing. Based
on
advice from the forum that deals with Windows Updates, I uninstalled all
versions of Office. When I attempted to re-install Office Pro 2007 (an
upgrade), I then found that I needed to re-install Office Pro 2003 (also
an
upgrade). Fortunately, I still had my CDs to do that. However, now when
I
attempt to re-install OP 2007, I get the following screen: "Setup can't
find
a version of Microsoft Office on your computer

You didn't need to install Office 2003. When installing Office 2007 you
would have got a prompt to insert the qualifying media - in this case Office
2003 - CD/DVD into the optical drive.

Try uninstalling Office 2003, and just inserting the Office 2007 DVD.

 

[Katy]

You didn't need to install Office 2003. When installing Office 2007 you
would have got a prompt to insert the qualifying media - in this case Office
2003 - CD/DVD into the optical drive.

Try uninstalling Office 2003, and just inserting the Office 2007 DVD.

I have un-installed Office 2003 as you suggested, and since I don't have
your email to refer to, I hope I'm responding in the correct place.
Unfortunately, I am not able to re-install Office 2007 as you suggested. I
get the following message: "The path you have chosen does not point at a
qualify upgradeable product." Click "Retry: or "Cancel" to quit setup.

If I am not doing something at that point, please tell me. I don't see that
I can do anything other than select the appropriate drive with the 2003 CD in
it. Again, when I upgraded to 2007 (Feb 2, 2007) I would have been using
2003. Thank you again for your time and understanding.

 

[Tom Willett]

When it told you that, did you remove the Office 2007 disk and insert the
2003 disk and follow the instructions?
:
:
: "Gordon" wrote:
:
: >
: > : > > For some time I realized my scheduled updates were not installing.
Based
: > > on
: > > advice from the forum that deals with Windows Updates, I uninstalled
all
: > > versions of Office. When I attempted to re-install Office Pro 2007
(an
: > > upgrade), I then found that I needed to re-install Office Pro 2003
(also
: > > an
: > > upgrade). Fortunately, I still had my CDs to do that. However, now
when
: > > I
: > > attempt to re-install OP 2007, I get the following screen: "Setup
can't
: > > find
: > > a version of Microsoft Office on your computer
: >
: > You didn't need to install Office 2003. When installing Office 2007 you
: > would have got a prompt to insert the qualifying media - in this case
Office
: > 2003 - CD/DVD into the optical drive.
: >
: > Try uninstalling Office 2003, and just inserting the Office 2007 DVD.
: >
:
:
: I have un-installed Office 2003 as you suggested, and since I don't have
: your email to refer to, I hope I'm responding in the correct place.
: Unfortunately, I am not able to re-install Office 2007 as you suggested.
I
: get the following message: "The path you have chosen does not point at a
: qualify upgradeable product." Click "Retry: or "Cancel" to quit setup.
:
: If I am not doing something at that point, please tell me. I don't see
that
: I can do anything other than select the appropriate drive with the 2003 CD
in
: it. Again, when I upgraded to 2007 (Feb 2, 2007) I would have been using
: 2003. Thank you again for your time and understanding.

 

[Katy]

Hello Tom,

Yes, I did. Prior to hearing back from you I had reinstalled OP 2003, and
when I went to uninstall it (Control Panel) it appeared that OP 2007 was
there. I then went into the program files and then Microsoft Office, and
found Office 12, which appears to be OP 2007. Clicking on an icon within
that folder (Excel), I got the message: "Only one instance of setup may be
run at a time."

I have done nothing further and will wait to hear back from you as to the
next step.

I do apologize for what must be very frustrating--those of you who have the
expertise are doing a great job, and I certainly appreciate not only your
time, but your patience and understanding!

Thanks!
Katy