Can't read any email

[bossdragon]

When I first downloaded the beta, it was giving me a few rendering problems.
Now, it won't let me read any of my emails at all.

All it says now is, Report Rendering Problems.

 

[Sue Mosher [MVP-Outlook]]

Disable the email scanning feature in your anti-virus software. You'll still be protected by its other features and by Outlook's own security.


--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Annie]

This works!!! Thank you!! in AVG you uncheck certify in email scanning

 

[JohnUK]

Hi,
I've got the same problem. Stopped AVG checking inbound mail and now I can
see text based messages, but no graphics appear. Is there anything else I
need to do in AVG? or is there another solution?

Is this a problem only with AVG or does it affect other anti-virus programmes?

 

[Sue Mosher [MVP-Outlook]]

Outlook 2007, like 2003, blocks external content, by default. If a message contains a link to an external graphic, you should see an option in the "info bar" at the top of the message for viewing it.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[JohnUK]

I have tried clicking on the info bar and the graphics still don't render.

Is it onlyAVG that has this problem? I am prepared to try another anti-virus
package, but only if I'm sure it doesn't have the same problem.

 

[Sue Mosher [MVP-Outlook]]

Outlook 2007 always blocks external content by default. You can look at the HTML source to see if your images are external or embedded in the message itself. If it's the latter, use the Report Rendering Problem button to send the message to Microsoft so they can study the problem.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[JohnUK]

Is there no way I can override that setting? I been receiving emails from
reputable business organisations for years and never had any problems.
Suddenly MS decide that because their code is not robust enough to withstand
attacks from hackers rather than invest time improving it they decide to take
the easy way out and just block external content (whether it's dangerous or
not) sledgehammers & nuts comes to mind. I don't mind a bar coming up telling
me to be careful, but if I decide to open the picture, because I know/trust
the source, then that's my decision and shouldn't be 2nd guessed by some lazy
programmer.

 

[Sue Mosher [MVP-Outlook]]

"Suddenly"? That feature has been around for nearly 4 years, since Outlook 2003 was released, and has eliminated many users' worries about "web beacons." You can control the behavior with the settings in Tools | Trust Center | Automatic Download so that Oultook knows who you trust.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[JohnUK]

Sue, I don't want to turn this into an argument, but I need to reply to your
last point. I've been using Outlook 2003 for just over 2 years, with no
problem (I can view the graphics of those senders who I have identified as
safe) - that's why 'suddenly'.

You said "Outlook 2007 ALWAYS blocks external content" (my emphasis). That's
why I made the comments I did. I have looked at and changed the various
options, but it appears to make no difference, despite telling OL which
sender is trustworthy. So which is it ,either Outlook ALWAYS blocks external
content, or it is possible to modify the behaviour through the various
options.

 

[Sue Mosher [MVP-Outlook]]

If you're going to quote, at least quote the entire sentence: "Outlook 2007 always blocks external content by default." If you want to change the default settings, you use the options in Tools | Options | Trust Center. If they don't work for you, restart Outlook. If they still don't work, then you may have encountered a bug. You can provide feedback on a suspected bug with the Send a Smile tool from http://www.microsoft.com/downloads/details.aspx?familyid=A2E1F4E2-BC0F-4403-B09F-7A677D55F274. This tool will transmit your comments and a screenshot back to Microsoft. As Jensen Harris explains at http://blogs.msdn.com/jensenh/archive/2006/06/23/644160.aspx, all SaS comments do get read and routed to the right people at Microsoft.

Remember it's a beta. You can expect to see things not work as expected. Even though this is not a new feature, there may be cases where Outlook isn't doing what it's designed to do. If you can't live with that, you shouldn't be running it. If you want to help get it fixed, use the Report Rendering Problem button to submit problem messages.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[JohnUK]

Hi Sue, Thanks for your quick response, and consider me suitably admonished
re quoting. I have only been using the beta for a few days and was unaware of
the send a smile/frown tool. Which I will now use.

I do appreciate it is a beta, but to install Outlook2007 you are forced to
uninstall previous versions (unlike the other programmes). I therefore
assumed it was more stable than it clearly is.

To my mind Email is different from the other programmes, with them you know
what you have done, can create backups etc and if something goes wrong you
have an idea what you have lost and can recreate it. With Email you have no
idea what you have been sent until you open it. If something goes wrong
you've no idea how important the info the email may have been.