Can't receive email

[gslrider]

Entourage has never given me any problems. But after I got home today, I went to check my email, and it gave me the error message:

Error
problem retrieving message

Explanation
Could not retrieve mail.

Account name: "xx Account"

Error: -16999

I found out what error -16999 was under an Old Outlook5 troubleshooting site. I went through all there tips, even called my internet provider, they say there is nothing wrong on their end. Even went as far as reinstalling Entourage. But I'm still getting the same error message. I can still send email without problems though.

I can't figure this one out. Entourage was working fine yesterday. Any help or suggestions would be appreciated. And if I have to dump Entourage, what is the best email client available for the Mac. And how would I be able to import my address book and saved emails from Entourage to the new email client.

I just downloaded and set-up Thunderbird. Put in the correct settings for retrieving and sending email. And I'm getting the same problem. Can't retrieve, but can send. Now I'm wondering if it something to do with my system and not the actual app.

Thanks.

 

[Adam Bailey]

Entourage has never given me any problems. But after I got home today, I
went to check my email, and it gave me the error message: -snip-
Error: -16999

Per <http://www.entourage.mvps.org/error/page.html#error16999>, this may be
caused by a corrupted message waiting to be downloaded.

 

[Michel Bintener]

See if the solution that's mentioned on this page is of any help:

<http://www.entourage.mvps.org/error/page.html#error-16999>

Entourage has never given me any problems. But after I got home today, I went
to check my email, and it gave me the error message:

Error
problem retrieving message

Explanation
Could not retrieve mail.

Account name: "xx Account"

Error: -16999

I found out what error -16999 was under an Old Outlook5 troubleshooting site.
I went through all there tips, even called my internet provider, they say
there is nothing wrong on their end. Even went as far as reinstalling
Entourage. But I'm still getting the same error message. I can still send
email without problems though.

I can't figure this one out. Entourage was working fine yesterday. Any help or
suggestions would be appreciated. And if I have to dump Entourage, what is the
best email client available for the Mac. And how would I be able to import my
address book and saved emails from Entourage to the new email client.

I just downloaded and set-up Thunderbird. Put in the correct settings for
retrieving and sending email. And I'm getting the same problem. Can't
retrieve, but can send. Now I'm wondering if it something to do with my system
and not the actual app.

Thanks.

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

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