Can't recreate old profile with new Outlook 2007 install + Connect

[a.k.a.]

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a week, and
despite best efforts, am absolutely flummoxed about how to recreate my old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData --> Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I put
the old .PST file back using either a direct file paste or an import, the old
folder structures are not recreated. It's as though the thing simply isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm in
the middle of working with the last screen of the process under File -->
Import. But as soon as I start importing, the old account totally disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has none
of the folder structure I need: No calendar subfolder, no tasks subfolder,
etc. So there's no way to manually rebuild the folder tree of the old PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include the
missing elements of the old folder structure (with calendar, tasks, etc.) in
it? Would I be able to import the old .PST contents into the new account if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is the way
I wanted it.
2) If I do set up a new account mimicking the old folder structure, with
calendar, tasks, etc., what options do you choose under import? What option
for the handling 'duplicates' screen? What option for the 'current folder /
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you ever
uninstall Outlook Connector. This is one of the more pernicious add-ins, in
case you haven't experienced the loop of errors for yourself. I don't think
it's been amply explained on this forum, and I don't know why the Office team
hasn't fixed this. After uninstalling, here are the various levels of hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the .PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be loaded
and has been disabled by Outlook. Please contact the Add-in manufacturer for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll. Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst cannot be
accessed because it has been configured for use with a different mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is not an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.

 

[a.k.a.]

OK. It just got worse. This is a serious problem.

Can anyone tell me the registry settings I need to change?

This is a totally clean installation. All LOCAL and ROAMING folders cleaned
out ahead of time. Old Outlook Connector and Office totally uninstalled.

As soon as I launch Outlook, it gives me the "Where's the msncon32.dll?"
error, and quits.

a.k.a.

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a week, and
despite best efforts, am absolutely flummoxed about how to recreate my old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData --> Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I put
the old .PST file back using either a direct file paste or an import, the old
folder structures are not recreated. It's as though the thing simply isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm in
the middle of working with the last screen of the process under File -->
Import. But as soon as I start importing, the old account totally disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has none
of the folder structure I need: No calendar subfolder, no tasks subfolder,
etc. So there's no way to manually rebuild the folder tree of the old PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include the
missing elements of the old folder structure (with calendar, tasks, etc.) in
it? Would I be able to import the old .PST contents into the new account if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is the way
I wanted it.
2) If I do set up a new account mimicking the old folder structure, with
calendar, tasks, etc., what options do you choose under import? What option
for the handling 'duplicates' screen? What option for the 'current folder /
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you ever
uninstall Outlook Connector. This is one of the more pernicious add-ins, in
case you haven't experienced the loop of errors for yourself. I don't think
it's been amply explained on this forum, and I don't know why the Office team
hasn't fixed this. After uninstalling, here are the various levels of hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the .PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be loaded
and has been disabled by Outlook. Please contact the Add-in manufacturer for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll. Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst cannot be
accessed because it has been configured for use with a different mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is not an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.

 

[a.k.a.]

My mistake. Now it's asking for

msncon.dll

not msncon32.dll.

a.k.a.

OK. It just got worse. This is a serious problem.

Can anyone tell me the registry settings I need to change?

This is a totally clean installation. All LOCAL and ROAMING folders cleaned
out ahead of time. Old Outlook Connector and Office totally uninstalled.

As soon as I launch Outlook, it gives me the "Where's the msncon32.dll?"
error, and quits.

a.k.a.

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a week, and
despite best efforts, am absolutely flummoxed about how to recreate my old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData --> Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I put
the old .PST file back using either a direct file paste or an import, the old
folder structures are not recreated. It's as though the thing simply isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm in
the middle of working with the last screen of the process under File -->
Import. But as soon as I start importing, the old account totally disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has none
of the folder structure I need: No calendar subfolder, no tasks subfolder,
etc. So there's no way to manually rebuild the folder tree of the old PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include the
missing elements of the old folder structure (with calendar, tasks, etc.) in
it? Would I be able to import the old .PST contents into the new account if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is the way
I wanted it.
2) If I do set up a new account mimicking the old folder structure, with
calendar, tasks, etc., what options do you choose under import? What option
for the handling 'duplicates' screen? What option for the 'current folder /
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you ever
uninstall Outlook Connector. This is one of the more pernicious add-ins, in
case you haven't experienced the loop of errors for yourself. I don't think
it's been amply explained on this forum, and I don't know why the Office team
hasn't fixed this. After uninstalling, here are the various levels of hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the .PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be loaded
and has been disabled by Outlook. Please contact the Add-in manufacturer for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll. Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst cannot be
accessed because it has been configured for use with a different mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is not an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.

 

[Roady [MVP]]

Please send someone on the Outlook team to look at this post.
Why? It's just a simple misconfiguration.

From how I read it you used to have a pst-file set as your default delivery
location and have the Outlook Connector installed for your Hotmail account.

In your current configuration you've only configured the Outlook Connector
and copied but not reconnected your original pst-file. Simply reconnect it
via File-> Open-> Outlook Data File...
To set it as the default folder set use Tools-> Account Settings...-> tab
Data Files

The errors you get when you uninstall the Connector but do not remove the
Hotmail account from your mail profile is normal; how is Outlook to load the
Hotmail account when you removed the connector?



-----

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a week,
and
despite best efforts, am absolutely flummoxed about how to recreate my old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData --> Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to
require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I put
the old .PST file back using either a direct file paste or an import, the
old
folder structures are not recreated. It's as though the thing simply isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm in
the middle of working with the last screen of the process under File -->
Import. But as soon as I start importing, the old account totally
disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has
none
of the folder structure I need: No calendar subfolder, no tasks subfolder,
etc. So there's no way to manually rebuild the folder tree of the old PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include
the
missing elements of the old folder structure (with calendar, tasks, etc.)
in
it? Would I be able to import the old .PST contents into the new account
if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is the
way
I wanted it.
2) If I do set up a new account mimicking the old folder structure, with
calendar, tasks, etc., what options do you choose under import? What
option
for the handling 'duplicates' screen? What option for the 'current folder
/
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you ever
uninstall Outlook Connector. This is one of the more pernicious add-ins,
in
case you haven't experienced the loop of errors for yourself. I don't
think
it's been amply explained on this forum, and I don't know why the Office
team
hasn't fixed this. After uninstalling, here are the various levels of
hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the .PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be
loaded
and has been disabled by Outlook. Please contact the Add-in manufacturer
for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll. Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR
REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst cannot
be
accessed because it has been configured for use with a different mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is not
an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.

 

[Roady [MVP]]

Reinstall the the Outlook Connector if you want to use it or remove the
Hotmail account from your mail profile if you do not want to use it.



-----

My mistake. Now it's asking for

msncon.dll

not msncon32.dll.

a.k.a.

OK. It just got worse. This is a serious problem.

Can anyone tell me the registry settings I need to change?

This is a totally clean installation. All LOCAL and ROAMING folders
cleaned
out ahead of time. Old Outlook Connector and Office totally uninstalled.

As soon as I launch Outlook, it gives me the "Where's the msncon32.dll?"
error, and quits.

a.k.a.

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a
week, and
despite best efforts, am absolutely flummoxed about how to recreate my
old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData -->
Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to
require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I
should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I
put
the old .PST file back using either a direct file paste or an import,
the old
folder structures are not recreated. It's as though the thing simply
isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm
in
the middle of working with the last screen of the process under
File -->
Import. But as soon as I start importing, the old account totally
disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has
none
of the folder structure I need: No calendar subfolder, no tasks
subfolder,
etc. So there's no way to manually rebuild the folder tree of the old
PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include
the
missing elements of the old folder structure (with calendar, tasks,
etc.) in
it? Would I be able to import the old .PST contents into the new
account if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration
info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is
the way
I wanted it.
2) If I do set up a new account mimicking the old folder structure,
with
calendar, tasks, etc., what options do you choose under import? What
option
for the handling 'duplicates' screen? What option for the 'current
folder /
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you
ever
uninstall Outlook Connector. This is one of the more pernicious
add-ins, in
case you haven't experienced the loop of errors for yourself. I don't
think
it's been amply explained on this forum, and I don't know why the
Office team
hasn't fixed this. After uninstalling, here are the various levels of
hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the
.PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be
loaded
and has been disabled by Outlook. Please contact the Add-in
manufacturer for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll.
Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR
REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst
cannot be
accessed because it has been configured for use with a different
mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is
not an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program
Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK
QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.

 

[a.k.a.]

Roady,

This might be just the thing! Thanks! I'll get back to you and let you know.

So if I understand what you're saying, the secret to ending the errors would
be ensuring that I erase the account from within Outlook before I uninstall
Outlook Connector?

Still, let me reinforce the point: If you're right, and that is what's going
on, that's NOT a foolproof uninstall system, and the Outlook team needs to
get this sorted as an update to Outlook Connector. You shouldn't release a
program to the public that breaks your system when you uninstall it in the
MS-advised way, using Uninstall Programs.

And, re this:

The errors you get when you uninstall the Connector but do not remove the
Hotmail account from your mail profile is normal; how is Outlook to load the
Hotmail account when you removed the connector?

That's not the full extent of the problem. I wiped the Connector AND the
local and roaming profiles AND Office out last time to try to end the errors
with a fresh install of Office, but even then, the registry for Outlook
contains some sort of residue, even after a reinstallation of Office (and no
use of the old local and roaming files). A fresh installation of the whole
Office suite and it's still demanding Outlook Connector to even start
Outlook? That's a problem.

Really appreciate your suggestions, and I'll let you know how it turns out.

a.k.a.

Please send someone on the Outlook team to look at this post.

Why? It's just a simple misconfiguration.

From how I read it you used to have a pst-file set as your default delivery
location and have the Outlook Connector installed for your Hotmail account.

In your current configuration you've only configured the Outlook Connector
and copied but not reconnected your original pst-file. Simply reconnect it
via File-> Open-> Outlook Data File...
To set it as the default folder set use Tools-> Account Settings...-> tab
Data Files

The errors you get when you uninstall the Connector but do not remove the
Hotmail account from your mail profile is normal; how is Outlook to load the
Hotmail account when you removed the connector?



-----

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a week,
and
despite best efforts, am absolutely flummoxed about how to recreate my old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData --> Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to
require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I put
the old .PST file back using either a direct file paste or an import, the
old
folder structures are not recreated. It's as though the thing simply isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm in
the middle of working with the last screen of the process under File -->
Import. But as soon as I start importing, the old account totally
disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has
none
of the folder structure I need: No calendar subfolder, no tasks subfolder,
etc. So there's no way to manually rebuild the folder tree of the old PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include
the
missing elements of the old folder structure (with calendar, tasks, etc.)
in
it? Would I be able to import the old .PST contents into the new account
if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is the
way
I wanted it.
2) If I do set up a new account mimicking the old folder structure, with
calendar, tasks, etc., what options do you choose under import? What
option
for the handling 'duplicates' screen? What option for the 'current folder
/
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you ever
uninstall Outlook Connector. This is one of the more pernicious add-ins,
in
case you haven't experienced the loop of errors for yourself. I don't
think
it's been amply explained on this forum, and I don't know why the Office
team
hasn't fixed this. After uninstalling, here are the various levels of
hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the .PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be
loaded
and has been disabled by Outlook. Please contact the Add-in manufacturer
for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll. Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR
REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst cannot
be
accessed because it has been configured for use with a different mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is not
an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.

 

[a.k.a.]

Worked brilliantly! Calendar, tasks and folders all intact, and default
account is now switched. THANK YOU!

Obviously there's a lot to learn when you're setting up Outlook.

.... Still grumbling about losing a day over this. Should be more intuitive.
Besides the suggestions above for an OC fix, what about being able to change
the default account by a simple drag-and-drop reorganization of the Mail
sidebar. Shouldn't have to be a find out how to do it.

a.k.a.

Please send someone on the Outlook team to look at this post.

Why? It's just a simple misconfiguration.

From how I read it you used to have a pst-file set as your default delivery
location and have the Outlook Connector installed for your Hotmail account.

In your current configuration you've only configured the Outlook Connector
and copied but not reconnected your original pst-file. Simply reconnect it
via File-> Open-> Outlook Data File...
To set it as the default folder set use Tools-> Account Settings...-> tab
Data Files

The errors you get when you uninstall the Connector but do not remove the
Hotmail account from your mail profile is normal; how is Outlook to load the
Hotmail account when you removed the connector?



-----

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a week,
and
despite best efforts, am absolutely flummoxed about how to recreate my old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData --> Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to
require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I put
the old .PST file back using either a direct file paste or an import, the
old
folder structures are not recreated. It's as though the thing simply isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm in
the middle of working with the last screen of the process under File -->
Import. But as soon as I start importing, the old account totally
disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has
none
of the folder structure I need: No calendar subfolder, no tasks subfolder,
etc. So there's no way to manually rebuild the folder tree of the old PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include
the
missing elements of the old folder structure (with calendar, tasks, etc.)
in
it? Would I be able to import the old .PST contents into the new account
if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is the
way
I wanted it.
2) If I do set up a new account mimicking the old folder structure, with
calendar, tasks, etc., what options do you choose under import? What
option
for the handling 'duplicates' screen? What option for the 'current folder
/
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you ever
uninstall Outlook Connector. This is one of the more pernicious add-ins,
in
case you haven't experienced the loop of errors for yourself. I don't
think
it's been amply explained on this forum, and I don't know why the Office
team
hasn't fixed this. After uninstalling, here are the various levels of
hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the .PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be
loaded
and has been disabled by Outlook. Please contact the Add-in manufacturer
for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll. Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR
REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst cannot
be
accessed because it has been configured for use with a different mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is not
an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.

 

[Roady [MVP]]

You can either delete the account before uninstalling the Outlook Connector
or remove it afterwards via Control Panel-> Mail

I wouldn't say that the application is flawed as it is you who manually
added the Hotmail account. You would be right if installing the Outlook
Connector immediately and automatically configured your Hotmail account but
left it in your mail profile after uninstalling the Outlook Connector.

With "wiping the local and roaming profiles" you mean you emptied those
folders? That is not the way to remove settings and is a good way to corrupt
your entire Windows profile.

In addition it is good to remember that for most applications the rule is;
uninstalling or reinstalling will not delete any data or settings.
See http://www.msoutlook.info/question/74



-----

Roady,

This might be just the thing! Thanks! I'll get back to you and let you
know.

So if I understand what you're saying, the secret to ending the errors
would
be ensuring that I erase the account from within Outlook before I
uninstall
Outlook Connector?

Still, let me reinforce the point: If you're right, and that is what's
going
on, that's NOT a foolproof uninstall system, and the Outlook team needs to
get this sorted as an update to Outlook Connector. You shouldn't release a
program to the public that breaks your system when you uninstall it in the
MS-advised way, using Uninstall Programs.

And, re this:

The errors you get when you uninstall the Connector but do not remove the
Hotmail account from your mail profile is normal; how is Outlook to load
the
Hotmail account when you removed the connector?

That's not the full extent of the problem. I wiped the Connector AND the
local and roaming profiles AND Office out last time to try to end the
errors
with a fresh install of Office, but even then, the registry for Outlook
contains some sort of residue, even after a reinstallation of Office (and
no
use of the old local and roaming files). A fresh installation of the whole
Office suite and it's still demanding Outlook Connector to even start
Outlook? That's a problem.

Really appreciate your suggestions, and I'll let you know how it turns
out.

a.k.a.

Please send someone on the Outlook team to look at this post.

Why? It's just a simple misconfiguration.

From how I read it you used to have a pst-file set as your default
delivery
location and have the Outlook Connector installed for your Hotmail
account.

In your current configuration you've only configured the Outlook
Connector
and copied but not reconnected your original pst-file. Simply reconnect
it
via File-> Open-> Outlook Data File...
To set it as the default folder set use Tools-> Account Settings...-> tab
Data Files

The errors you get when you uninstall the Connector but do not remove the
Hotmail account from your mail profile is normal; how is Outlook to load
the
Hotmail account when you removed the connector?



-----

Hello everyone,

Please send someone on the Outlook team to look at this post.

I have been scratching my head about this for the better part of a
week,
and
despite best efforts, am absolutely flummoxed about how to recreate my
old
Outlook 2007 folders & contents.

I have all of the file contents of the old user AppData -->
Microsoft -->
Outlook --> Local and --> Roaming folders. Restoring things seems to
require
something other than just copying the old .PST file to the new location
(before or after the new install), and I am wondering what else I
should
copy, or try.

Bottom line is: Whether I install Outlook Connector before or after I
put
the old .PST file back using either a direct file paste or an import,
the
old
folder structures are not recreated. It's as though the thing simply
isn't
importing the old folders, calendar, tasks, etc. etc.

The old account briefly appears in the "Mail Folders" sidebar while I'm
in
the middle of working with the last screen of the process under
File -->
Import. But as soon as I start importing, the old account totally
disappears
from the sidebar again, no matter what Import options I try!

The live.com account, which seems determined to become the default, has
none
of the folder structure I need: No calendar subfolder, no tasks
subfolder,
etc. So there's no way to manually rebuild the folder tree of the old
PST
file and have it import the calendar, tasks, etc.

Would adding a new account to Outlook help? Would a new account include
the
missing elements of the old folder structure (with calendar, tasks,
etc.)
in
it? Would I be able to import the old .PST contents into the new
account
if I
mimicked the folder structure that the old .PST contains?
1) The create new account options ask for all sorts of configuration
info
that I don't particularly need -- my default account was just a set of
totally offline folders, unlinked to any particular account, which is
the
way
I wanted it.
2) If I do set up a new account mimicking the old folder structure,
with
calendar, tasks, etc., what options do you choose under import? What
option
for the handling 'duplicates' screen? What option for the 'current
folder
/
same folder' screen?

* * *

The other thing to know is what kind of hell you can get into if you
ever
uninstall Outlook Connector. This is one of the more pernicious
add-ins,
in
case you haven't experienced the loop of errors for yourself. I don't
think
it's been amply explained on this forum, and I don't know why the
Office
team
hasn't fixed this. After uninstalling, here are the various levels of
hell,
each displaying a different error.

For giggles:

IF OUTLOOK CONNECTOR IS *AT ANY POINT* UNINSTALLED (regardless of the
.PST
file I'm using), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
1. The Add-in "Outlook Connector Extensions" (msncon32.dll) cannot be
loaded
and has been disabled by Outlook. Please contact the Add-in
manufacturer
for
an update. If no update is available, please uninstall the Add-in.
2. Cannot open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon32.dll.
Be
sure the service is correctly installed and configured.

WHEN KEEPING BOTH OLD .PST & OLD .NST FILE BEFORE INSTALLING OR
REINSTALLING
OUTLOOK CONNECTOR, OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst
cannot
be
accessed because it has been configured for use with a different
mailbox.

WHEN JUST KEEPING OLD .PST FILE (BEFORE INSTALLING OR REINSTALLING
CONNECTOR), OUTLOOK QUITS BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. The file
C:\Users\Administrator\AppData\Local\Microsoft\Outlook\outlook.nst is
not
an
offline folder file.

WHEN TRYING TO SUPPLY JUST THE MSNCON32.DLL file (to the Program
Files -->
Common Files --> System --> MSMAPI --> 1033 --> location), OUTLOOK
QUITS
BEFORE OPENING, WITH THIS ERROR:
Cannot open your default e-mail folders. [...something... something...]

Thanks for your help.

a.k.a.