can't reinstall office xp pro after deleting from windows xp syste

D

dana

Office XP got corrupted, so i tried to repair and kept getting "this patch package could not be opened. Verify that the patch package exists, etc....". When i tried to uninstall, got the same error. So i deleted the files that i could because i was running out of room on my hard drive, but i still have about a 440,000K file left. When i tried to reinstall office xp i get that same patch package error. When i tried to download the sp1 and sp2 i get an ohotfix error as well as sp3. What have i done and how can i fix it? I have included the ohotfix log files in this message. the msi.log files were both empty

dana

Starting the log on 08/02/2004 at 16:42:33...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office XP Service Pack 2"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=1
MinProductVersion="10.0.3507.0"
MinMsiVersion=""
UpgradeMsi=0
MsiUpgradeURL=""
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\DANATE~1\LOCALS~1\Temp\IXP000.TMP\MAINSP2.msp is needed...
Product {90150409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {91170409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {911A0409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90280409-6000-11D3-8CFE-0050048383C9} Microsoft Office XP Professional with FrontPage Version 10.0.2627.0: Version is too low; must be 10.0.3507.0 or higher. Cannot patch.
Product {90110409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {91110409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {91190409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {913D0409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90120409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {911B0409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {91160409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Seeing if patch C:\DOCUME~1\DANATE~1\LOCALS~1\Temp\IXP000.TMP\Owc10SP2.msp is needed...
Product {90260409-6000-11D3-8CFE-0050048383C9} Microsoft Office XP Web Components Version 10.0.2627.0: Version is too low; must be 10.0.3507.0 or higher. Cannot patch.
Seeing if patch C:\DOCUME~1\DANATE~1\LOCALS~1\Temp\IXP000.TMP\OwsSP2.msp is needed...
Product {90140401-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140C04-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140804-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140404-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140405-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140406-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140408-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140409-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140C0A-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {9014040B-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {9014040C-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140407-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {9014040D-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {9014040E-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140410-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140411-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140412-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140413-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140414-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140415-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140416-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140816-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {90140419-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {9014041D-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {9014041E-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
Product {9014041F-6000-11D3-8CFE-0050048383C9}: Not installed. Cannot patch.
All of the products are required to at least be at version 10.0.3507.0, but not all the products are.
The update failed.
Finished processing the update on 08/02/2004 at 16:42:34.


Starting the log on 8/2/2004 at 16:44:19...
Loading the resource .dll...
Making sure only this instance of the bootstrapper is running...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office XP Service Pack 1"
CopyFilesToRerun=1
ShowSuccessDialog=1
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion=""
UpgradeMsi=0
MsiUpgradeURL=""
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\DANATE~1\LOCALS~1\Temp\IXP000.TMP\MAINSP1.msp is needed...
The update failed.
Finished processing the update on 8/2/2004 at 16:44:52.
Encountered error 1635 while updating.
Launching Setup Watson...
Setup Watson manifest file: C:\DOCUME~1\DANATE~1\LOCALS~1\Temp\OHotfix\DW31.tmp.
Setup Watson command line: "C:\Program Files\Common Files\Microsoft Shared\Office10\dw.exe" -d"C:\DOCUME~1\DANATE~1\LOCALS~1\Temp\OHotfix\DW31.tmp"

both of the associated msi.log files were empty
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 
J

Jagadeesh [MSFT]

Hello Danna,

The log file information stated you tried installing Office XP SP-2.
Instead you need to install SP-1 first for Office XP. But, you mentioned
that you have deleted the Office installation files already. At this
point, you may try this. Please note that the method involves editing the
registry; so make sure to back up the registry.

1) Back-up your registry 322755 HOW TO: Backup, Edit, and Restore the
Registry in Windows 2000
<http://support.microsoft.com/?id=322755>

2. Strart registry editor and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\9040820900063D11C8EF0
0054038389C

3. Delete this key and all of its subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0

4. Under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folde
rs, delete the key with the information: 9040820900063D11C8EF00054038389C

5. Delete the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9028
0409-6000-11D3-8CFE-0050048383C9}

6. After a reboot, try to install Office XP; then run office update using
the link: http://office.microsoft.com/officeupdate

Please try the suggestions and let me know the status.

Regards,
Jagadeesh.P
Microsoft.
 

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