Can't rename folder after opening doc in Word 2007

[Faith]

I'm using Windows Vista and Office 2007, and here's my problem:

When I open a subfolder containing a Word doc, and then open the doc in
Word, edit it, save it, and then close it, I can't rename the subfolder (or
delete the subfolder) that contains that doc. I get a message that the action
can't be completed because the folder is open in another program. The folder
is NOT open; in fact no other folder is open, and the only app running is
Outlook.

Any ideas? This one has all of us here stumped!

 

[Cindy M.]

Hi Faith,

I'm using Windows Vista and Office 2007, and here's my problem:

When I open a subfolder containing a Word doc, and then open the doc in
Word, edit it, save it, and then close it, I can't rename the subfolder (or
delete the subfolder) that contains that doc. I get a message that the action
can't be completed because the folder is open in another program. The folder
is NOT open; in fact no other folder is open, and the only app running is
Outlook.

Outlook uses part of Word as its editor, so you might try closing Outlook to see
if that helps.

Also, if you re-start Windows does that release the file lock?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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[Faith]

I can't read the reply here by Cindy M. -- what's going on?

I'm still having this problem; if anyone's got any ideas why, please share!

 

[Cindy M.]

I'll try copying my original reply and posting here, again...
No idea why you wouldn't be able to see it.

I can't read the reply here by Cindy M. -- what's going on?

Outlook uses part of Word as its editor, so you might try
closing Outlook to see
if that helps.

Also, if you re-start Windows does that release the file
lock?

Cindy Meister

 

[Faith]

Some times closing Outlook fixes the problem, but I've also noticed that an
Adobe service "acrotray.exe" is still "holding on" to the file. I have to use
Task Manager to end that service.

And yes, restarting the computer fixes the problem every time. But I
certainly don't want to have to do that each time I want to rename a folder
(nor do I want to have to close Outlook and end the acrotray.exe service).

Is this a Vista issue?

Thanks!

 

[Cindy M.]

Hi Faith,

Some times closing Outlook fixes the problem, but I've also noticed that an
Adobe service "acrotray.exe" is still "holding on" to the file. I have to use
Task Manager to end that service.

And yes, restarting the computer fixes the problem every time. But I
certainly don't want to have to do that each time I want to rename a folder
(nor do I want to have to close Outlook and end the acrotray.exe service).

Is this a Vista issue?

At this point, I'd suspect the Adobe Acrobat product. I'm not familiar with it,
but given the poor "play nice" trackrecord of various Adobe Acrobat products, it
wouldn't surprise me if this were behind it.

You might try disabling / uninstalling that, just to see how big a difference it
makes. If that does solve it, get in touch with Adobe and see if they can
suggest anything.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail