Can't Repair or Uninstall Office 2007

[David]

I tried to install an update to Outlook 2007 and it failed because it
couldn't detect the installation. It said the installation database may be
corrupted. I tried using "change" in add/remove programs and nothing
happens. If I put the install CD into the drive, I get a message that says
setup did not complete successfully. If I try and remove from add/remove
programs, the removal fails. any suggestions OTHER than a manual uninstall?
If manual uninstall is the only option, could someone please supply a link
with complete and detailed instructions?
thanks!

 

[Susan Ramlet]

http://support.microsoft.com/kb/928218

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Susan Ramlet
MVP - Office

Please reply to the newsgroup. I cannot respond to private requests for
help. Besides, then the community doesn't benefit from your question!

 

[David]

Thank you Susan for the reply; howevr it is getting worse. When I insert the
Office CD to reinstall, I get a message saying setup did not complete
successfully. Now Office is gone and I can't reinstall it. OUCH. Any
suggestions?

 

[David]

Anyone?? I could really use some advice here.

Thank you Susan for the reply; howevr it is getting worse. When I insert the
Office CD to reinstall, I get a message saying setup did not complete
successfully. Now Office is gone and I can't reinstall it. OUCH. Any
suggestions?

 

[Susan Ramlet]

You could try running the Windows Installer Cleanup Utility to remove
installer references to Office, then re-install. Otherwise, you may need to
contact Microsoft's Product Support...

http://support.microsoft.com/kb/290301/en-us

--
--
Susan Ramlet
MVP - Office

Please reply to the newsgroup. I cannot respond to private requests for
help. Besides, then the community doesn't benefit from your question!

 

[Richardxxx]

HURRAH! I seem to have solved this for myself!

I am running Windows Vista Ultimate, Office Home & Student 2007 and Office
Outlook 2007.

I discovered that the installation files for Office Outlook 2007 were
corrupted.

I went to:-

http://support.microsoft.com/kb/290301/en-us

and downloaded the "Windows Installer CleanUp Utility" and ran it on
Microsoft Outlook.

I then did the following.

1. ReInstalled Microsoft Outlook 2007 over the top of the current installation

2. Restarted the computer

3. Carried out a repair on Outlook

4. Restarted the computer

5. Installed Office 2007 SP1 Successfully!


I hope that this helps everyone

Regards

Richard

 

[itzachance]

Thank You- you solved my problem also. Thank YOU again!

 

[BR]

Thank You- you solved my problem also. Thank YOU again!

 

[DL]

I take it you didnt read the warning in the KB article about not using this
utility on Office 2007

 

[theclockman]

Richard - how did you know that your Outlook install files wer
corrupted?

I have a similar problem with Excel an I don't really want to go th
manual route of editing all the Registry entrie