Can't run Word XP Pro any more (worked for 2 years)

[PeterM]

The error message " word cannot open this document template Crogram
files\PDFmaker.dot............ I tried repair, still nothing. I'm using Win
XP Home and
Office XP Pro Any idea what I can do.......Peter
I just installed Acrobat 6, I wonder why in the error message, there is this
mention about a template and PDFmaker.dot......All I'm trying to do is run
Word, please, any help is badly needed.

 

[spodosaurus]

The error message " word cannot open this document template Crogram
files\PDFmaker.dot............ I tried repair, still nothing. I'm using Win
XP Home and
Office XP Pro Any idea what I can do.......Peter
I just installed Acrobat 6, I wonder why in the error message, there is this
mention about a template and PDFmaker.dot......All I'm trying to do is run
Word, please, any help is badly needed.

Word is trying to open a file called PDFmaker.dot. Are you opening Word
using a shortcut that has word pointing to PDFmaker.dot as the document
to open? Did you set PDFmaker.dot as your default template? If so, I
suggest openning word using another word document, select open and
navigate to Word's original normal.dot template, and set this as the
default template once more.

HTH,

Ari


--

Are you registered as a bone marrow donor? You regenerate what you
donate. You are offered the chance to donate only if you match a person
on the recipient list. Visit www.marrow.org or call your local Red Cross
and ask about registering to be a bone marrow donor.

spam trap: replace shyah_right! with hotmail when replying

 

[spodosaurus]

Word is trying to open a file called PDFmaker.dot. Are you opening Word
using a shortcut that has word pointing to PDFmaker.dot as the document
to open? Did you set PDFmaker.dot as your default template? If so, I
suggest openning word using another word document, select open and
navigate to Word's original normal.dot template, and set this as the
default template once more.

HTH,

Ari

Alternatively, you could always uninstall and reinstall Word, but this
may still pick up on some old settings, I don't know for sure.

Ari

--

Are you registered as a bone marrow donor? You regenerate what you
donate. You are offered the chance to donate only if you match a person
on the recipient list. Visit www.marrow.org or call your local Red Cross
and ask about registering to be a bone marrow donor.

spam trap: replace shyah_right! with hotmail when replying

 

[PeterM]

Thanks for the reply, every file that I try to open, comes back with "file
not available." I mean every file. hundreds of them. I checked my computer
for viruses, all was clear. This sounds really bad, I'm
worried.........Peter

 

[Martha]

The error message " word cannot open this document template Crogram
files\PDFmaker.dot............ I tried repair, still nothing. I'm using Win
XP Home and
Office XP Pro Any idea what I can do.......Peter
I just installed Acrobat 6, I wonder why in the error message, there is this
mention about a template and PDFmaker.dot......All I'm trying to do is run
Word, please, any help is badly needed.

This is definitely related to Acrobat. Try uninstalling and
reinstalling Acrobat 6. (Did you have another version of Acrobat
installed already? If so, did you uninstall it before installing
Acrobat 6?)

If that doesn't help, do a search for PDFmaker.dot. If it's in any of
the folders Word may treat as a 'startup' folder[*], move it to a
different folder, or rename it with a different extension.

[*] Usual suspects:
C:\Program Files\Microsoft Office\Office\Startup
C:\Documents and Settings\<username>\Application
Data\Microsoft\Word\STARTUP

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm,
particularly 2a (template corruption).

 

[PeterM]

Dear Martha.........Thaaaaaaaaaaaaaaaaaaaaaank you very much, I renamed the
2 PDFmaker.dot to PDFmaker.old and now everything works swell. Many many
thanks again. My daughter and I appreciate you very
much................Peter

The error message " word cannot open this document template Crogram
files\PDFmaker.dot............ I tried repair, still nothing. I'm using Win
XP Home and
Office XP Pro Any idea what I can do.......Peter
I just installed Acrobat 6, I wonder why in the error message, there is this
mention about a template and PDFmaker.dot......All I'm trying to do is run
Word, please, any help is badly needed.

This is definitely related to Acrobat. Try uninstalling and
reinstalling Acrobat 6. (Did you have another version of Acrobat
installed already? If so, did you uninstall it before installing
Acrobat 6?)

If that doesn't help, do a search for PDFmaker.dot. If it's in any of
the folders Word may treat as a 'startup' folder[*], move it to a
different folder, or rename it with a different extension.

[*] Usual suspects:
C:\Program Files\Microsoft Office\Office\Startup
C:\Documents and Settings\<username>\Application
Data\Microsoft\Word\STARTUP

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm,
particularly 2a (template corruption).