Can't save attachments to server

[Stitchy]

One of my users has a new machine - windows xp pro sp2 and Outlook 2003
Two problems have started.
1. she cannot save email attachments directly to the server. She will get a
message about access denied. She has to save them to the desktop first and
then drag them to the server. The server is a Mac OS X server with windows
clients. It is not a problem with the server because if I login to that
server from another machine with her account there is no problem saving the
attachments.
2. If she double clicks an attachment and word or excel is not already
running it will not open the attachment.

Not sure if all this is an Office or an XP problem. Ideas appreciated.

 

[KOrland]

You need to determine if this is machine-based or profile-based. If you log
into her PC, do you have the same issue? Does it happen to your user if she
logs into another PC?

 

[Stitchy]

This is profile based. If I login to her machine - no problems
If she logs into another machine, no problems

She can attach an Excel file (on the server) from Outlook but not a Word
file
She can double click a Word file on the server and it will open
She cannot use File Open from within Word and pick a file on the server

What gives!!

 

[KOrland]

I'd be tempted to delete and recreate her Outlook profile:
http://www.howto-outlook.com/Faq/newprofile.htm
and if that doesn't work, I'd think about deleting her NT profile on the PC.