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Message: [QUOTE="Daptin, post: 4564042"] That's BS... I just called Brother's Tech Support. The rep had never heard of that issue before and pretended to do some research. His advice: please ask elsewhere! I have a Brother MFC 7820N and it was a breeze to scan something: it appeared immediately as an attachment (always with the same name and number, unfortunately) as an (Outlook 2003) email. Immediately after I did the SP3 upgrade, the error message appeared. The only way to resolve this is to insist that Brother contacts Microsoft... Good luck with that! [/QUOTE]