Cant see Attendee Free/Busy information

[dagdal1967]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

I've got my exchange account set up and am able to send and receive e-mails perfectly. I'm able to create events and they show up in my Exchange Calendar, and I can validate this by logging in to My Exchange Web Account.

However, when I create a an event and go to the Scheduling tab, I'm not able to see any attendee Free/Busy information at all, including MY OWN!

It all just shows as gray. Again, I have validated that free busy information is available by logging in to my Exchange Web account.

Is there something I have configured incorrectly?

Thanks in advance

Doug

 

[William Smith]

I've got my exchange account set up and am able to send and receive
e-mails perfectly. I'm able to create events and they show up in my
Exchange Calendar, and I can validate this by logging in to My
Exchange Web Account.

However, when I create a an event and go to the Scheduling tab, I'm
not able to see any attendee Free/Busy information at all, including
MY OWN!

It all just shows as gray. Again, I have validated that free busy
information is available by logging in to my Exchange Web account.

Is there something I have configured incorrectly?

Free/Busy information is handled by the Public folders server. Verify
that you have entered the correct server address by selecting Tools -->
Accounts..., double-clicking your Exchange account and looking under
Advanced.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Admin]

Free/Busy information is handled by the Public folders server. Verify
that you have entered the correct server address by selecting Tools -->
Accounts..., double-clicking your Exchange account and looking under
Advanced.

Hope this helps!

Hello dagdal1967 and Mr. Smith,

I have a similar issue. Public folders are properly configured and
accessible for all Entourage 2004/Exchange 2003 users. Our entire public
folder hierarchy shows in the left column.

However Free/busy information is visible only for Outlook 2003 users and
our meeting rooms, projectors, etc. Neither Outlook 2003 nor Entourage
2004 users can see Entourage 2004 users' free/busy info.

Again, all public folders show in the list and sync properly, just not
the Entourage 2004 free/busy information.

Any help would be appreciated.

Regards,

Steven

 

[Admin]

Hello dagdal1967 and Mr. Smith,

I have a similar issue. Public folders are properly configured and
accessible for all Entourage 2004/Exchange 2003 users. Our entire public
folder hierarchy shows in the left column.

However Free/busy information is visible only for Outlook 2003 users and
our meeting rooms, projectors, etc. Neither Outlook 2003 nor Entourage
2004 users can see Entourage 2004 users' free/busy info.

Again, all public folders show in the list and sync properly, just not
the Entourage 2004 free/busy information.

Any help would be appreciated.

Regards,

Steven

I should add my email address for direct replies. Again, thanks!
-Steve: (e-mail address removed)

 

[Admin]

Hello dagdal1967 and Mr. Smith,

I have a similar issue. Public folders are properly configured and
accessible for all Entourage 2004/Exchange 2003 users. Our entire public
folder hierarchy shows in the left column.

However Free/busy information is visible only for Outlook 2003 users and
our meeting rooms, projectors, etc. Neither Outlook 2003 nor Entourage
2004 users can see Entourage 2004 users' free/busy info.

Again, all public folders show in the list and sync properly, just not
the Entourage 2004 free/busy information.

Any help would be appreciated.

Regards,

Steven

I should add my email address for direct replies. Again, thanks!
-Steve: (e-mail address removed)

 

[William Smith]

I have a similar issue. Public folders are properly configured and
accessible for all Entourage 2004/Exchange 2003 users. Our entire public
folder hierarchy shows in the left column.

However Free/busy information is visible only for Outlook 2003 users and
our meeting rooms, projectors, etc. Neither Outlook 2003 nor Entourage
2004 users can see Entourage 2004 users' free/busy info.

Again, all public folders show in the list and sync properly, just not
the Entourage 2004 free/busy information.

Hi Steven!

Use Safari to log in to Outlook Web Access (OWA) and see if you can view
the free/busy status there. Anything that OWA can show you should also
be available in Entourage.

Log in to OWA, click on Calendar, click the New button and enter a user
for testing. Click the Availability button. Does the user's schedule
appear there?

Also, are your Entourage 2004 users fully patched to 11.4.2?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[smith456]

Hi Steven!

Use Safari to log in to Outlook Web Access (OWA) and see if you can view
the free/busy status there. Anything that OWA can show you should also
be available in Entourage.

Log in to OWA, click on Calendar, click the New button and enter a user
for testing. Click the Availability button. Does the user's schedule
appear there?

Also, are your Entourage 2004 users fully patched to 11.4.2?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page
Entourage Help Blog

Hello, William,

Thanks much for the reply. I confirmed via OWA that Entourage users' free/busy info is NOT visible there either.

I've run the MS Auto-Updater twice a month to patch current all Office 2004 apps for all users. However even after applying the latest patch (released June 24, 2008) Entourage shows version 11.4.0, not 11.4.2.

I should not the Microsoft Component Plugin is at version 11.5.0, dated June 5, 2008.

Since your post I've looked for but did not find any Entourage 11.4.2 update, only the Office 2004 11.4.2 update. Perhaps you can point me to a download link for Entourage 2004 11.4.2 update?

Again, thank you and I hope to get this long-standing issue resolved soon.

Steven

 

[William Smith]

Thanks much for the reply. I confirmed via OWA that Entourage users'
free/busy info is NOT visible there either.

Ah, this means you have a problem on the Exchange Server. If you can't
see this information through OWA then I'm pretty certain you won't be
able to see it in Entourage.

I've run the MS Auto-Updater twice a month to patch current all
Office 2004 apps for all users. However even after applying the
latest patch (released June 24, 2008) Entourage shows version 11.4.0,
not 11.4.2.

I should not the Microsoft Component Plugin is at version 11.5.0,
dated June 5, 2008.

The Entourage updates are not separate from the full Office updates.
You'll want the "Office" updates. Sorry for the confusion.

Of course, 11.5.0 is out now so grab that. However, until your Exchange
admin has resolved this issue with the server, no update will help you
see the free/busy information.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>