Can't send and receive via dialup

R

Richard LeBer

I'm on the road and trying to send and receive emails from Entourage via
dialup. (Normally, I use a DSL connection.)

I have got a dialup connection up, using Internet Connect. Web browsing
(via Safari or Explorer) work fine. When I ask Entourage to "Send & Receive
All", the messages in the Entourage status bar look like it's trying to dial
again. Then I get an error message (from Internet Connect) saying that it
"Could not open the communication device."

I tried starting Entourage's Send & Receive without a dialup connection
established first (as a work-around). That didn't work, either.

Recently upgraded to Panther v.10.3.5

Very frustrating. Can anyone help?
 
P

Paul Scott

I have a similar problem. Mail works fine in OS 10.3.2, but I want to use
Entourage as I have all of my groups and contacts sorted in the Entourage
address book.

When I go on line, the Entourage progress bars come up but nothing happens.
That is, no mail - either POP or IMAP - is downloaded.

Does anyone know how to fix it, or is Entourage 2004 incompatible with OS
10.3.2?
 
P

Paul Berkowitz

What do you mean "fix it". Have you set up your various POP and IMAP mail
accounts in Entourage in Tools/Accounts/Mail ?

Did you change your Send & Receive All schedule in Tools/Schedules/Send &
Receive All so that it runs automatically At Startup and also on a Repeating
Schedule every x minutes, if that's what you want? The default is just
Manually - i.e. when you run it from Tools/Run Schedule/Send & Receive All,
or cmd-K.

All this is part of setting up Entourage. Nothing is broken if you haven't
done this yet. And if you have, you'd better describe your setup exactly. Do
you have the correct servers entered in accounts? Do your accounts require
authorization? (Ask your ISP and/or check your Mail settings.) Etc.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
M

Mike Jopling

I also have this issue. Entourage works great on my LAN or airport
connection but fails everytime with an active dialup connection. I can
connect to websites with web browser but email access fails (manual and
auto). I very much need a solution! My old entourage v.x will still connect
but not with 2004 version.
 
T

Tony

Add another one to this list. I have exactly the same issue, and the same
error message. "Could not open the communication device". Did anyone
get any answers?
 
A

Alan Schaevitz

Have you checked your active ports (System Preferences > Network > Show >
Network Port Configurations) to make sure the right ports are active and are
in your order of preference?
 
D

Darin McFarland

Have you checked your active ports (System Preferences > Network > Show >
Network Port Configurations) to make sure the right ports are active and are
in your order of preference?
Oh Yeah! This is the answer to the problem!!!!!

Thanks Alan. I am a very happy man.

Darin
 

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