Can't send any mail - Error: 18597

[Benny Kellner]

Ok, I've browsed through tons of sites, blogs and FAQ's having the same
problem and have tried all of the suggestions but can't get it to work

I've set up an Exchange account in Entourage and I get all my account info
(mail, calendar etc) downloaded to my computer without any problems.

When I try to send any mail I get the error message: "Entourage is unable to
access the mail account you are using with the mail server configured for
that account." - id: 18597.

I am using Entourage 2008 connecting to Exchange 2007.
* I am using the same SMTP in Entourage account settings as I have in
Exchange
* Dav/WebDav is enabled
* I have tried all formats of server name including
"https:<serverName>/exchange/[email protected]>"
* I have tried deleting the domain info, keeping that field empty
* I can connect to my webmail through Safari at https://<myServername>/owa
using same authentication as stated in Entourage account
* I have the same server string as above for public folders except for
exchanging /exchange to /public
* I have tried using /owa instead of /exchange

No luck being able to send mail though..

Right now I am getting a bit frustrated and I hope that someone may be able
to help me out with some more suggestions?

BR / T

 

[Diane Ross]

When I try to send any mail I get the error message: "Entourage is unable to
access the mail account you are using with the mail server configured for
that account." - id: 18597.

Is this a -18597? If yes, see this link:

<http://www.entourage.mvps.org/error/number.html#error-18587>

Other links to help:
Microsoft KB 931350: You cannot connect to your mailbox on Exchange Server
when you use Entourage for Mac
<http://support.microsoft.com/kb/931350>

Connecting Entourage to an Exchange Server at work
<http://tinyurl.com/77ar49>

Connecting Entourage to an Exchange Server from Home
<http://tinyurl.com/6w9fv3>

Optimize Entourage to better work with Exchange
<http://tinyurl.com/56ea7k>

--

 

[Benny Kellner]

Hi Diane,

I've read through these pages even before and have had no luck.
I am using my owa host as stated below and have no problem downloading
objects, just can't send anything.

I am connecting perfectly using Safari and with my iPhone using same
authentication.

I have tried all the pointers in these links as well as in 20+ others.

Since this is my first Mac (PC nerd for the last 2 decades) I am totally
lost I understand all technical descriptions, but can't for the life of
med get it to work on my Mac :-(

Any other pointers that I may try out?

BR

// T

 

[William Smith [MVP]]

When I try to send any mail I get the error message: "Entourage is unable to
access the mail account you are using with the mail server configured for
that account." - id: 18597.

Are you being sure to use your primary SMTP E-mail address and not a
secondary?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Diane Ross]

I am connecting perfectly using Safari and with my iPhone using same
authentication.

Did you install the Safari 4 beta? This has caused connection problems for
Entourage users.

See this article on how to uninstall.

Entourage and Safari 4 beta woes

<http://tinyurl.com/dh9sj4>

 

[Benny Kellner]

No,

I am using Safari which is included in the default OS shipped with the
computer.. 3.2.1 it seems to be..

Well, I think I will give up on this issue now and use my windows partition
for all my email.

Thanks for trying to get this solved! Appreciate the help!

BR

/T

 

[Benny Kellner]

Hi William,

Well, I have lots of email-addresses for my account, but I am using the
default SMTP (marked as bold in Exchange), which I have read in some posts
that I should use?

I would guess that this poblem actually is an Exchange problem and not an
Entourage one. I have all the admin rights I need for the Exchange server,
but haven't found any setting that may help me..

BR

// T

 

[William Smith [MVP]]

Well, I have lots of email-addresses for my account, but I am using the
default SMTP (marked as bold in Exchange), which I have read in some posts
that I should use?

I would guess that this poblem actually is an Exchange problem and not an
Entourage one. I have all the admin rights I need for the Exchange server,
but haven't found any setting that may help me..

Be sure to post your question in the microsoft.public.exchange.admin
newsgroup too.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Benny Kellner]

Hi William,

Good advice, I will do so right away

BR

// T