can't send attachements

[David Verbeek]

I use Outlook 2003
not Outlook Express


For one or another dark reason, i can't send e-mails with attachements in
all these cases:
- use this layout: .............................Text with HTML
- use this layout:..............................Text with RTF
- use MS Office Word 2003 to edit e-mails
- use MS Office Word 2003 to read e-mails with RTF
When i hit the "send" button, he sends it as if the attachements is send too
but my coresspondents don't receive anything.
No warning for me at all
Just a number of unhappy clients.


The only way to be able to send e-mails with attachements is to use:
- use this layout: .............................Text without editing (flat
text)
but that looks very oldfashioned.

So, whatever i do, attachements only can be sent id the e-mail is in flat
text ?
Why is that ?
How can i change that ?

 

[Diane Poremsky [MVP]]

what email client do the recipients use?

does the recipients get a message large enough to indicate the attachment is
present but hidden? if so, the messages are getting converted to rtf
formatting.

 

[David Verbeek]

what email client do the recipients use?

i tried it with 2 different ones:
one correspondent has Outlook Express, the other has Hotmail

does the recipients get a message large enough to indicate the attachment
is present but hidden?

no, the receive a small mail

if so, the messages are getting converted to rtf formatting.

no, that's not the case

 

[David Verbeek]

what email client do the recipients use?

i tried it with 2 different ones:
one correspondent has Outlook Express, the other has Hotmail

does the recipients get a message large enough to indicate the attachment
is present but hidden?

no, the receive a small mail

if so, the messages are getting converted to rtf formatting.

no, that's not the case

 

[Brian Tillman]

i tried it with 2 different ones:
one correspondent has Outlook Express, the other has Hotmail

Hotmail isn't a mail client. Perhaps you mean he's using the web interface
to Hotmail. IN each case, it's still pointing to you using Rich Text format
because only Outlook can decode Rich Text.

no, that's not the case

How do you know? If the recipients you are mailing are in your Contacts
folder, even if you are choosing a format other than Rich Text in the Mail
Format options, that can be overridden by a setting in the contact's
records. Open each contact and double-click the e-mail address and examine
the "Internet Mail Format" drop-down. Make sure it says, "Let Outlook
decide the best sending format" and not "Send using Outlook Rich Text
Format".