Can't send e-mail

[JSM]

I am in the midst of a major upgrade for a computer network. Most computers
worked correctly, but one computer/user can't send e-mail.

I am using Outlook2003. I have a new IMAP e-mail account and have configured
that account in Outlook. That account is the ONLY account configured in
Outlook (Tools>Accounts shows only one account). The Outgoing server is
configured correctly for that account.

In my Mail folders, I have 2 items at the root level: Personal Folders and
my IMAP account. The IMAP account shows a Sent Items folder. The Personal
Folders also shows a Sent Items folders, and it shows an Outbox folder. I can
locate the data files for each of these folders; they are different.

It appears that when I send mail, the message is going to the Outbox in the
Personal Folders section. Because there is no Outgoing Server configured for
that box (or that account, because there is no account for Personal Folders,
only for the IMAP account), no messages are sent.

How do I direct messages to be sent from the IMAP account instead of going
through the (non-existent?) Personal Folders account?

Thanks for your help.

 

[Hal Hostetler [MVP P/I]]

The two sets of folders are normal for an IMAP account. One set, the IMAP
folder, is an .OST and the other set, Personal Folders, is a .PST. The .OST
file is strictly a copy of your IMAP mailbox on the server; if you see a
Sent Items folder here, it, too, is a representation of your sent items
folder on the IMAP server and Outlook won't use it. Everything else is done
in the .PST file. Items you send will go to this Sent Items folder, the
sending process uses the .PST file's Outbox folder, ally our contacts will
be stored in the .PST's Contacts folder, etc. In short, your IMAP account
is configured for your Personal Folders and the IMAP "Account" you see at
root level is only there to let you see your messages and other items stored
on the IMAP server.

Back to the problem. Do messages you send remain in the Personal Folders
Outbox? If they wind up in the Personal Folders Sent Items folder, then
they were, in fact, sent. Do you get any error messages? If so, post them
please.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Brian Tillman]

The two sets of folders are normal for an IMAP account. One set, the
IMAP folder, is an .OST and the other set, Personal Folders, is a
.PST.

Picking a nit, but they're both PSTs. Hotmail folders, when using the
Outlook Connector, are OSTs.