Can't send email using authentication and same server settings

[marla]

when i'm out of the office using my laptop, I can receive emails via outlook
but I am unable to send emails via outlook. If I access my email via the
internet instead of outlook, I can send. I have tried changing my outlook
settings on the
outgoing server to "my outgoing server requires authentication" and also "use
same settings as my incoming mail server" but I'm still having the same
problem. I can send/receive emails fine using outlook when I'm at home using
my laptop. Is there another setting that needs to be updated? Do I need to
change the smtp and how do I know what to change this to if i'm accessing
remotely? I'm using Outlook 2003.

 

[N. Miller]

when i'm out of the office using my laptop, I can receive emails via outlook
but I am unable to send emails via outlook. If I access my email via the
internet instead of outlook, I can send. I have tried changing my outlook
settings on the
outgoing server to "my outgoing server requires authentication" and also "use
same settings as my incoming mail server" but I'm still having the same
problem. I can send/receive emails fine using outlook when I'm at home using
my laptop. Is there another setting that needs to be updated? Do I need to
change the smtp and how do I know what to change this to if i'm accessing
remotely? I'm using Outlook 2003.

Are you using your "office" SMTP server? Where are you when this fails? You
say you can send from the "office", and when using the laptop from "home". I
seem to be missing something, here. Why not check with your "office" IT
department; see if they can assist you?

 

[marla]

My office is at home and I use my laptop for work using charter internet.
When i travel with my laptop and access my email via outlook i can only
receive and not send.
mb

 

[Brian Tillman]

My office is at home and I use my laptop for work using charter
internet. When i travel with my laptop and access my email via
outlook i can only receive and not send.

Most ISPs don't allow you to send messages over their network when the
sending address is in another domain. You should be able to address this by
making sure you authenticate to the outgoing server.

 

[N. Miller]

"N. Miller" wrote:

My office is at home and I use my laptop for work using charter internet.

So you are using the Charter SMTP server.

When i travel with my laptop and access my email via outlook i can only
receive and not send.

Most likely, the Charter SMTP message submission server requires that you
connect from a Charter IP address. Only a few ISPs allow connection to their
message submission servers from outside of their IP network (AT&T and
Comcast come to mind).

When I try, I get the following:

| C:\Documents and Settings\Norman>telnet smtp.charter.net 25
| Connecting To smtp.charter.net...
| 421 charter.net connection refused from [69.110.149.81]
|
|
| Connection to host lost.

You can either access their web mail through a browser, or you find an
E-mail service provider which allows you to send through their message
submission server.

If you get a Gmail account, you can configure Gmail to allow you to use a
non-Gmail domain for sending. You can then use the Charter POP3 server to
download your email with MS Outlook, and use the Gmail server for sending.

Here are some headers from just such a send:

| Received: from el-out-1112.google.com ([209.85.162.178]) by bay0-mc5-f22.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
| Wed, 2 Apr 2008 10:57:59 -0700
| Return-Path: <%User_ID%@gmail.com>
| Received: from ?192.168.102.34? ( [69.110.149.81])
| by mx.google.com with ESMTPS id n22sm2416659pof.13.2008.04.02.10.57.54
| (version=TLSv1/SSLv3 cipher=OTHER);
| Wed, 02 Apr 2008 10:57:56 -0700 (PDT)
| From: %User_ID%@pacbell.net
| To: %User_ID%@msn.com

This shows email sent from a 'pacbell.net' account to an 'msn.com' account
through the Gmail SMTP server. You will have to accept that your Gmail email
address will be seen by your correspondents; but, if the recipient clicks on
the "Reply" button in her client, the reply will go to the "From:" email
address (the 'pacbell.net' address in this case, your Charter email address
if you set it up in a similar fashion).

 

[marla]

I have already tried changing my outlook settings for the outgoing server to
"my outgoing server requires authentication" and also "use same settings as
my incoming mail server" but I still have the same problem so I have only
able send email using webmail not outlook when traveling. Even though I'm
authenticating the outgoing server another response to this issue states the
problem may be that the Charter SMTP message submission server requires I
connect from a Charter IP address.

 

[marla]

I thought changing my outlook options to "outgoing server requires
authentication" and "use same settings as my incoming mail server" that this
would address the issue with the Charter SMTP but apparently it doesn't. I
can send via webmail but then I have no record of email in my outlook unless
I cc: my email address on everything sent via webmail. I'm not familiar with
Gmail so I'll have to check into that further as a possible solution.
--
mb

"N. Miller" wrote:

My office is at home and I use my laptop for work using charter internet.

So you are using the Charter SMTP server.

When i travel with my laptop and access my email via outlook i can only
receive and not send.

Most likely, the Charter SMTP message submission server requires that you
connect from a Charter IP address. Only a few ISPs allow connection to their
message submission servers from outside of their IP network (AT&T and
Comcast come to mind).

When I try, I get the following:

| C:\Documents and Settings\Norman>telnet smtp.charter.net 25
| Connecting To smtp.charter.net...
| 421 charter.net connection refused from [69.110.149.81]
|
|
| Connection to host lost.

You can either access their web mail through a browser, or you find an
E-mail service provider which allows you to send through their message
submission server.

If you get a Gmail account, you can configure Gmail to allow you to use a
non-Gmail domain for sending. You can then use the Charter POP3 server to
download your email with MS Outlook, and use the Gmail server for sending.

Here are some headers from just such a send:

| Received: from el-out-1112.google.com ([209.85.162.178]) by bay0-mc5-f22.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
| Wed, 2 Apr 2008 10:57:59 -0700
| Return-Path: <%User_ID%@gmail.com>
| Received: from ?192.168.102.34? ( [69.110.149.81])
| by mx.google.com with ESMTPS id n22sm2416659pof.13.2008.04.02.10.57.54
| (version=TLSv1/SSLv3 cipher=OTHER);
| Wed, 02 Apr 2008 10:57:56 -0700 (PDT)
| From: %User_ID%@pacbell.net
| To: %User_ID%@msn.com

This shows email sent from a 'pacbell.net' account to an 'msn.com' account
through the Gmail SMTP server. You will have to accept that your Gmail email
address will be seen by your correspondents; but, if the recipient clicks on
the "Reply" button in her client, the reply will go to the "From:" email
address (the 'pacbell.net' address in this case, your Charter email address
if you set it up in a similar fashion).

 

[marla]

If I get a Gmail account, how do I configure the Charter POP3 server to
download my email to MS Outlook and use the Gmail server for sending?

--
mb

"N. Miller" wrote:

My office is at home and I use my laptop for work using charter internet.

So you are using the Charter SMTP server.

When i travel with my laptop and access my email via outlook i can only
receive and not send.

Most likely, the Charter SMTP message submission server requires that you
connect from a Charter IP address. Only a few ISPs allow connection to their
message submission servers from outside of their IP network (AT&T and
Comcast come to mind).

When I try, I get the following:

| C:\Documents and Settings\Norman>telnet smtp.charter.net 25
| Connecting To smtp.charter.net...
| 421 charter.net connection refused from [69.110.149.81]
|
|
| Connection to host lost.

You can either access their web mail through a browser, or you find an
E-mail service provider which allows you to send through their message
submission server.

If you get a Gmail account, you can configure Gmail to allow you to use a
non-Gmail domain for sending. You can then use the Charter POP3 server to
download your email with MS Outlook, and use the Gmail server for sending.

Here are some headers from just such a send:

| Received: from el-out-1112.google.com ([209.85.162.178]) by bay0-mc5-f22.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
| Wed, 2 Apr 2008 10:57:59 -0700
| Return-Path: <%User_ID%@gmail.com>
| Received: from ?192.168.102.34? ( [69.110.149.81])
| by mx.google.com with ESMTPS id n22sm2416659pof.13.2008.04.02.10.57.54
| (version=TLSv1/SSLv3 cipher=OTHER);
| Wed, 02 Apr 2008 10:57:56 -0700 (PDT)
| From: %User_ID%@pacbell.net
| To: %User_ID%@msn.com

This shows email sent from a 'pacbell.net' account to an 'msn.com' account
through the Gmail SMTP server. You will have to accept that your Gmail email
address will be seen by your correspondents; but, if the recipient clicks on
the "Reply" button in her client, the reply will go to the "From:" email
address (the 'pacbell.net' address in this case, your Charter email address
if you set it up in a similar fashion).

 

[Brian Tillman]

I thought changing my outlook options to "outgoing server requires
authentication" and "use same settings as my incoming mail server"
that this would address the issue with the Charter SMTP but
apparently it doesn't.

It may not. I was looking at Charter's Help pages yesterday and it doesn't
look like they use authenticated SMTP. So, it's likely then that they don't
allow connection from any IP addresses but their own.

 

[Brian Tillman]

If I get a Gmail account, how do I configure the Charter POP3 server
to download my email to MS Outlook and use the Gmail server for
sending?

I posted a solution to a similar problem on April 2. See this:
<http://groups.google.com/group/microsoft.public.outlook.general/msg/642ab06f4fb80a57>
Instead of the Verizon values, however, however, substitute the gmail
values. Keep the Charter values.

 

[marla]

Thanks for your help.
--
marla

I posted a solution to a similar problem on April 2. See this:
<http://groups.google.com/group/microsoft.public.outlook.general/msg/642ab06f4fb80a57>
Instead of the Verizon values, however, however, substitute the gmail
values. Keep the Charter values.