Can't send email with attachments

[ibexx]

Windows XP Pro SP3; Office 2007. When attempting to send email with
attachment,document gets stuck in outbox and caption at bottom of screen says
"preparing to send and receive". This goes on indefinitely.Size of attachment
file does not matter. Small and large attachment files get stuck in similar
manner. Email without attachment can be sent successfully. Turning off Trend
Micro firewall and other internet security does not help.

 

[Peter Foldes]

ibexx

This is caused by your AV scanning in and outgoing emails. Uninstall your AV and
re-install it without the email integration (scanning) option. Do not try to only
disable the scanning because it might not work for the following reason

Courtesy of Dianne Poremsky MS MVP Outlook
<snip>
Disabling email scan in the AV software or disabling the outlook addin for
av scanning isn't always effective because the AV software hooks into the
mail API, not outlook. In this case, the AV software needs uninstalled and
reinstalled without the option for mail integration enabled. Note that some
of the newer AV software doesn't allow you to not install integration, only
disable it. (And when its disabled, it keeps reminding you that its
disabled.)
<end snip>

 

[ibexx]

Peter, Thanks. I will try your suggested solution and let you know the
outcome.. I have Trend Micro Internet Pro AV. Is there a place during the
normal (recommended)l setup that you know of where I am given the option to
turn off the email scanning feature? Or should I select custom installation
if such a choice exists?
ibexx

 

[ibexx]

Peter,
As you instructed I uninstalled and reinstalled Trend Micro AV. On the
reinstallation I looked for option you mentioned and couldn't find it. After
reinstallation, as expected, problem persisted. What's interesting is that I
tried to send an attachment after uninstall and before reinstall. Problem
persisted in that instance also. Could the problem be with Outlook and not AV
software? If I uninstall and reinstall Outlook, is there a way to keep my
Outlook address book?