cant send email

[rmichinhote]

I cant send emails from my 2 accounts, the error is 0x800CCC0D.

 

[Orland, Kathleen]

These error messages may occur if Microsoft Outlook or Microsoft Outlook
Express cannot establish a connection with your e-mail server. These error
messages are frequently caused by one of the following:
a.. You are not connected to the Internet or a network, or your mail
server is temporarily unavailable.
b.. Your account settings are incorrect.
c.. Your user profile in Outlook is damaged.
d.. An e-mail item on your POP3 server is damaged.
e.. The configuration of your AV software is incorrect.
f.. Outlook Express was removed from the computer or the installation is
damaged.
g.. The configuration of your personal firewall software is incorrect.
For further troubleshooting, please read here:
http://support.microsoft.com/kb/813514

 

[DL]

Not enough info
http://support.microsoft.com/kb/813514

 

[rmichinhote]

Complementing my question below: I have a Microsoft Outlook 2007
So please can you help me?


"rmichinhote" escreveu:

 

[rmichinhote]

also I inform that my Norton AV is with its firewall dissabled


"rmichinhote" escreveu:

 

[Peter Foldes]

Can you post the complete error message as per verbatim because that error can have
different issues depending what the complete error say's

This error can also occur in Outlook and OutlookExpress if you are using your Anti
Virus to scan in and outgoing emails.
You need to uninstall your AV program and then re-install it without the email
integration (scanning) option
Also see the following
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[DL]

Uninstall Norton, use the tool on their site to completely remove, reboot
PC, retest