Can't send file to mail recipient using outlook 2003

H

homer2727

Hi All I am having a problem sending files by right clicking and send to mail
recipient the file loads in an out going email box but won't send. I have
noticed that if I save the email first I then find it in my inbox and am able
to just click send and it sends fine. I never had this problem with outlook
express any suggestions would be appreciated. Thanks John
 
M

Mary

Have you set up Outlook as your default email program in Internet Options,
Programs? Can you use Outlook to send and receive mail? It sounds like you
never set up automatic mail polling in Outlook. Set it up in OL, Tools,
Options, Mail Setup, Send Receive button. Set it to no less than every 10
minutes or it won't work.
 
H

homer2767

Hi Mary I have checked all the settings you suggested they are all ok. Yes
I can send and receive mail using outlook I have no problem receiving or
forwarding emails with attachments I just can't send attachments to an email
recipient. The only way to send them is to open a new email and click on
attach a file. I also have a laptop that I installed office 2003 on and I am
having the same problem. John
 
B

Brian Tillman

homer2727 said:
Hi All I am having a problem sending files by right clicking and send
to mail recipient the file loads in an out going email box but won't
send. I have noticed that if I save the email first I then find it in
my inbox and am able to just click send and it sends fine. I never
had this problem with outlook express any suggestions would be
appreciated. Thanks John

When you say "won't send", what exactly do you mean? Do you mean that the
compose window stays on the screen and doesn't close? Do you mean the
compose window closes, the item appears in Outbox, but never leaves Outbox?
DO you mean the item appears in Sent Items but the recipient never gets it?
Please be specific when giving symptoms.
 
H

homer2767

Hi Brian yes the compose window stays on the screen after clicking on send
and is not sent. For some reason I have to click on the save button to the
right of the send button and then close the compose window by clicking on the
red x top right corner of the screen if I don't do these steps I can't do
anything. The email then shows up in my inbox even though I didn't send it
to myself but when I open the email from the inbox I can then click send and
it goes to the intended person no problem and I am not forwarding it to send
it . I hope this helps. John
 
B

Brian Tillman

homer2767 said:
Hi Brian yes the compose window stays on the screen after clicking
on send and is not sent. For some reason I have to click on the save
button to the right of the send button and then close the compose
window by clicking on the red x top right corner of the screen if I
don't do these steps I can't do anything. The email then shows up in
my inbox even though I didn't send it to myself but when I open the
email from the inbox I can then click send and it goes to the
intended person no problem and I am not forwarding it to send it . I
hope this helps. John

If this were happening to me, the first thing I'd try is to disable any
add-ons that integrate with Outlook, like an antivirus scanner. Then I'd
try Help>Detect and Repair. Then I'd try a new mail profile.
 

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