Can't set personal contact folder as Outlook Address Book (v2007)

[Gary Ralston]

After adding a Mobile Contacts file in the Account settings, I deleted the
default personal contacts assigned as the address book. I then tried to use
ANY other contact file in my personal folders as the outlook address book. In
each case, in the properties, the option is greyed out.

I did not try public contacts, of course. I have administrator privs. for
the computer.

Windows XP SP3; Outlook 2007, patched.

What am I missing?

 

[Gary Ralston]

believe me, I know. But I can't. The boxes are all greyed out. If I try to
replace the file, I cannot create an .ost flie, only a .pst file.

The problem is thornier than it might appear. We DID have Office 2003
installed. We then uninstalled 2003 and installed 2007. I do not think there
was a really clean uninstall, nor do I think the upgrade process worked as it
should.

I am at the point of looking for a clean uninstall tool, razing the whole
thing, repairing the registry, and reinstalling office.

 

[Gary Ralston]

Hi Russ,

I followed the steps of that KB article. When it came time for:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder as
an e-mail address book check box, type a descriptive name, and then click OK.

The Checkbox in question was greyed out.

Further, I found out that the Office 2007 uninstall was leaving garbage per
http://support.microsoft.com/kb/928218 .

I therefore suspected the whole install, cleaned it up and am reinstalling.

I certainly appreciate you folk helping out, but I wonder if you were aware
how caustic you might seem to first-time visitors - they might miss out on
the valuable service smart and generous folk provide because the visitors are
so intimidated. In support of your community, maybe cut and paste a mini-faq,
remembering that many people will be dumped into 'your' forum via MS or
Google search, and will not have had any opportunity to see your orienting
material.

Your post is very short an accuracy and detail. You seem to be asking how to
reconfigure your Outlook Address Book Service correctly. That information is
widely available in Help files and the KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

After adding a Mobile Contacts file in the Account settings, I deleted the
default personal contacts assigned as the address book. I then tried to
use
ANY other contact file in my personal folders as the outlook address book.
In
each case, in the properties, the option is greyed out.

I did not try public contacts, of course. I have administrator privs. for
the computer.

Windows XP SP3; Outlook 2007, patched.

What am I missing?

 

[Diane Poremsky {MVP}]

All you needed to do was make a new profile.
http://support.microsoft.com/kb/197577/en-us

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Russ,

I followed the steps of that KB article. When it came time for:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

The Checkbox in question was greyed out.

Further, I found out that the Office 2007 uninstall was leaving garbage
per
http://support.microsoft.com/kb/928218 .

I therefore suspected the whole install, cleaned it up and am
reinstalling.

I certainly appreciate you folk helping out, but I wonder if you were
aware
how caustic you might seem to first-time visitors - they might miss out on
the valuable service smart and generous folk provide because the visitors
are
so intimidated. In support of your community, maybe cut and paste a
mini-faq,
remembering that many people will be dumped into 'your' forum via MS or
Google search, and will not have had any opportunity to see your orienting
material.

Your post is very short an accuracy and detail. You seem to be asking how
to
reconfigure your Outlook Address Book Service correctly. That information
is
widely available in Help files and the KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

After adding a Mobile Contacts file in the Account settings, I deleted
the
default personal contacts assigned as the address book. I then tried to
use
ANY other contact file in my personal folders as the outlook address
book.
In
each case, in the properties, the option is greyed out.

I did not try public contacts, of course. I have administrator privs.
for
the computer.

Windows XP SP3; Outlook 2007, patched.

What am I missing?

 

[Gary Ralston]

I had created a new profile in my prior troubleshooting, but I did not know
about the tools-services options.

Thank you, that is helpful. I also really appreciate the mini FAQ in the
sig, Diane.

Gary

All you needed to do was make a new profile.
http://support.microsoft.com/kb/197577/en-us

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Russ,

I followed the steps of that KB article. When it came time for:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

The Checkbox in question was greyed out.

Further, I found out that the Office 2007 uninstall was leaving garbage
per
http://support.microsoft.com/kb/928218 .

I therefore suspected the whole install, cleaned it up and am
reinstalling.

I certainly appreciate you folk helping out, but I wonder if you were
aware
how caustic you might seem to first-time visitors - they might miss out on
the valuable service smart and generous folk provide because the visitors
are
so intimidated. In support of your community, maybe cut and paste a
mini-faq,
remembering that many people will be dumped into 'your' forum via MS or
Google search, and will not have had any opportunity to see your orienting
material.

Your post is very short an accuracy and detail. You seem to be asking how
to
reconfigure your Outlook Address Book Service correctly. That information
is
widely available in Help files and the KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
After adding a Mobile Contacts file in the Account settings, I deleted
the
default personal contacts assigned as the address book. I then tried to
use
ANY other contact file in my personal folders as the outlook address
book.
In
each case, in the properties, the option is greyed out.

I did not try public contacts, of course. I have administrator privs.
for
the computer.

Windows XP SP3; Outlook 2007, patched.

What am I missing?

 

[Fort Worth Bob]

I am replying to this thread because I am having very similar problems and
have tried the things you all have suggested.

I am using Outlook 2007 on XP in an Exchange environment. I cannot see my
contacts when I go to send an email. Under All Address Lists, there is
something called All Contacts, but it does not contain any of my personal
contacts and only lists a handful of corporate contacts that for some reason
appear only there instead of the Global Address List. When I go to Contacts
Properties, the "Show this folder as an e-mail address book" is grayed out.

When I try to follow the instructions in KB 197577, I have trouble there
too. I go to Control Panel, Mail, E-mail Accounts, and am able to see our
Echange Server set up under the email tab. The instructions say to click New,
MS Exchange, and then enter name, email address, and password (presumably
network password since this is all in AD). It establishes a network
connection and then dies while doing a "search for (e-mail address removed)
server settings" (fake email for forum purposes). Thinking this does not work
right with Exchange, I go back and check the "Manually configure" button and
select Microsoft EXchange. The error I get there says "You already have a
Microsoft Exchange account set up. Outlook supports only one Exchange account
at a time."

I also looked at the Address Books tab under Account Settings and there is
an Outlook Address Book setup there (type MAPI), but I can't remove it
(grayed out), can't change it, and can't create a new one (since I already
have an Outlook Address Book configured).

So, I am back to square one again.

One other note--this contact list was likely created in Outlook 97 or 2000
or before. I don't know if that matters, but thought I should mention it.

If you have any ideas, let me know.

All you needed to do was make a new profile.
http://support.microsoft.com/kb/197577/en-us

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Russ,

I followed the steps of that KB article. When it came time for:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder
as
an e-mail address book check box, type a descriptive name, and then click
OK.

The Checkbox in question was greyed out.

Further, I found out that the Office 2007 uninstall was leaving garbage
per
http://support.microsoft.com/kb/928218 .

I therefore suspected the whole install, cleaned it up and am
reinstalling.

I certainly appreciate you folk helping out, but I wonder if you were
aware
how caustic you might seem to first-time visitors - they might miss out on
the valuable service smart and generous folk provide because the visitors
are
so intimidated. In support of your community, maybe cut and paste a
mini-faq,
remembering that many people will be dumped into 'your' forum via MS or
Google search, and will not have had any opportunity to see your orienting
material.

Your post is very short an accuracy and detail. You seem to be asking how
to
reconfigure your Outlook Address Book Service correctly. That information
is
widely available in Help files and the KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
After adding a Mobile Contacts file in the Account settings, I deleted
the
default personal contacts assigned as the address book. I then tried to
use
ANY other contact file in my personal folders as the outlook address
book.
In
each case, in the properties, the option is greyed out.

I did not try public contacts, of course. I have administrator privs.
for
the computer.

Windows XP SP3; Outlook 2007, patched.

What am I missing?

 

[Diane Poremsky [MVP]]

If you are using Outlook 2007 you'll need to make a new profile as you can't
add/remove the Outlook Address Book service due to a bug.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am replying to this thread because I am having very similar problems and
have tried the things you all have suggested.

I am using Outlook 2007 on XP in an Exchange environment. I cannot see my
contacts when I go to send an email. Under All Address Lists, there is
something called All Contacts, but it does not contain any of my personal
contacts and only lists a handful of corporate contacts that for some
reason
appear only there instead of the Global Address List. When I go to
Contacts
Properties, the "Show this folder as an e-mail address book" is grayed
out.

When I try to follow the instructions in KB 197577, I have trouble there
too. I go to Control Panel, Mail, E-mail Accounts, and am able to see our
Echange Server set up under the email tab. The instructions say to click
New,
MS Exchange, and then enter name, email address, and password (presumably
network password since this is all in AD). It establishes a network
connection and then dies while doing a "search for (e-mail address removed)
server settings" (fake email for forum purposes). Thinking this does not
work
right with Exchange, I go back and check the "Manually configure" button
and
select Microsoft EXchange. The error I get there says "You already have a
Microsoft Exchange account set up. Outlook supports only one Exchange
account
at a time."

I also looked at the Address Books tab under Account Settings and there is
an Outlook Address Book setup there (type MAPI), but I can't remove it
(grayed out), can't change it, and can't create a new one (since I already
have an Outlook Address Book configured).

So, I am back to square one again.

One other note--this contact list was likely created in Outlook 97 or 2000
or before. I don't know if that matters, but thought I should mention it.

If you have any ideas, let me know.

All you needed to do was make a new profile.
http://support.microsoft.com/kb/197577/en-us

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi Russ,

I followed the steps of that KB article. When it came time for:

Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for
your
folder name.
2. On the Outlook Address Book tab, click to select the Show this
folder
as
an e-mail address book check box, type a descriptive name, and then
click
OK.

The Checkbox in question was greyed out.

Further, I found out that the Office 2007 uninstall was leaving garbage
per
http://support.microsoft.com/kb/928218 .

I therefore suspected the whole install, cleaned it up and am
reinstalling.

I certainly appreciate you folk helping out, but I wonder if you were
aware
how caustic you might seem to first-time visitors - they might miss out
on
the valuable service smart and generous folk provide because the
visitors
are
so intimidated. In support of your community, maybe cut and paste a
mini-faq,
remembering that many people will be dumped into 'your' forum via MS or
Google search, and will not have had any opportunity to see your
orienting
material.

:

Your post is very short an accuracy and detail. You seem to be asking
how
to
reconfigure your Outlook Address Book Service correctly. That
information
is
widely available in Help files and the KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
message
After adding a Mobile Contacts file in the Account settings, I
deleted
the
default personal contacts assigned as the address book. I then tried
to
use
ANY other contact file in my personal folders as the outlook address
book.
In
each case, in the properties, the option is greyed out.

I did not try public contacts, of course. I have administrator
privs.
for
the computer.

Windows XP SP3; Outlook 2007, patched.

What am I missing?