Can't setup/create account-Operation Failed error

[Bill-Hayward]

I upgraded from Windows 2000 to Windows XP on a Dell computer, then
re-installed Office XP. When I try to set up Outlook, I get an error message.

When I go to the Control Panel, click mail, and Email Accounts (Setup e-mail
accounts and directories) Nothing happens. It does NOT go to the next screen.
There is no error message, just nothing.

When I start Outlook, click on Email Accounts, I get an error message: "The
operation failed due to a registry or installation problem. Please
reinstall." I've reinstalled, but get the same thing.

What could be the problem, not allowing me to set up Outlook, create the
account?

Thanks,
Bill

 

[Oliver Vukovics [Public Shareware]]

Hi Bill,

have a look on this sites:

"Error message when you try to use the Tools menu in Outlook: "The operation
failed due to a registry or installation problem""
http://support.microsoft.com/kb/315048/en-us

Microsoft write: "To resolve this behavior, create a new e-mail profile."

"How to create a new e-mail profile for Outlook 2002"
http://support.microsoft.com/kb/287072/en-us

Maybe it helps.

 

[Bill-Hayward]

Thank you. That seems like the right answer, but when I click "Add" for a
new profile, it gives an error message: "Error accessing your system
registry."

Do you have any additional ideas? I just updated from Windows 2000 to XP, so
I'm guessing something is messed up from that.

Bill

 

[Oliver Vukovics [Public Shareware]]

Hi Bill,

interesting error. Never heard about it before and it seams that you realy
have a curious error.

A posting of "Brian Tillman" gives also not an exact solution:
http://www.ureader.com/message/984940.aspx

Did you install the office version again or did you try an "Office repair"?

--
Oliver Vukovics
Share your Outlook PST files without Exchange: Public ShareFolder
Synchronisation for Outlook and Exchange: Public SyncTool
http://www.publicshareware.com

 

[Louis Frontino]

I have the same problem. My Dell laptop stopped booting up with a registry
problem. I reinstalled XP and office 2007. I cannot setup the e-mail
account or set up my old archive directories. It just ignores me. I get the
registry error. I tried to repair it with no help, my next step will be to
reinstall office. I am not a happy camper.

--ynotwhynotwhynotwhynotwhynot

 

[TomboT]

I have the same problem. My Dell laptop stopped booting up with a registry
problem. I reinstalled XP and office 2007. I cannot setup the e-mail
account or set up my old archive directories. It just ignores me. I get the
registry error. I tried to repair it with no help, my next step will be to
reinstall office. I am not a happy camper.

--ynotwhynotwhynotwhynotwhynot

 

[TomboT]

I too am having this issue on a fresh install of Windows Xp pro, and office
pro 2003.

Anyone found a fix for this?

 

[JackD]

I too am having this issue on a fresh install of Windows Xp pro, and office
pro 2003.

Anyone found a fix for this?

 

[JackD]

I too am having this issue on a fresh install of Windows Xp pro, and office
pro 2003.

Anyone found a fix for this?

"Louis Frontino" wrote:

I installed all Microsoft updates including SP3 for Office and the problem
went away.