Can't start Outlook Express and can't update it either

[Carol]

We recently changed all of our files from an f: drive to the c: drive. (I'm
not sure how it was done - someone else did it.) Now Outlook Express for IE
6 won't work (whereas it was working before). I get an error message saying
it's probably not installed correctly, saying MSOE.DLL could not be
initialized, and giving an error code of 0x8007007E.

So I go to microsoft.com and download the latest version of IE 6. When I
try to run it, it says "Setup has detected a newer version of Internet
Explorer already installed on the system. Setup cannot continue."

Anyone have any idea what I should try now? -Carol

 

[Hal Hostetler [MVP P/I]]

First of all, this newsgroup is for Office Outlook, not Outlook Express;
you'll find much better OE expertise in the Outlook Express groups. Having
said that, MSOE.DLL errors have a number of possible causes and cures:

OLEXP: Err Msg: Outlook Express Could Not Be Started Because (MSOE.DLL could
not be initialized)
http://support.microsoft.com/?kbid=232169
http://support.microsoft.com/?kbid=238656
http://support.microsoft.com/?kbid=245419
http://support.microsoft.com/?kbid=249893
http://support.microsoft.com/?kbid=296969
http://support.microsoft.com/?kbid=310893

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Carol]

Thanks for the info. I'll post my question in a different place, and check
out those links you recommended.