can't start program-Word 98

[Drum-n-Surf Chick]

Hello!

I need help! I have a Mac G3 with 9.2 and 384 MB of ram. My problem is that
whenever I attempt to launch my "Word 98" program I get the error message,
"unexpected critical error: can't start program". Has anyone else ever had
this problem and if so, can you share with me how you fixed it?

Your help is appreciated.

Thanks!

 

[Beth Rosengard]

Hi Chick,

The text of the error is not familiar to me but here are a couple of basic
troubleshooting suggestions.

First, rebuild your desktop.

If that doesn't help, increase Word 98's Preferred memory as follows:

Navigate to the Word application in the Finder, select it and Get Info
(Command i). Go to the Memory pane and try upping Word's Preferred memory
in increments of 5000K (leave Minimum memory alone). We usually recommend a
Preferred memory setting of 48000K in Word 2001 but you may not need that
much in Word 98. Be sure Virtual Memory is turned on in Control
Panels> Memory.

If you're still having a problem, perhaps more information would help us get
to the bottom of it. Had Word 98 been working okay for a while? If so,
what changes might you have made around the time it stopped working?
Anything else you can think of that might be relevant?

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>