can't turn on cached mode!

[Bob Findlay]

Hi
cached exchange mode is not greyed out, it lets me select it, but when I go
back into "view/change accounts" it's unticked again! It just won't stick.

any idea what's wrong?!
thanks
Bob

 

[Roady [MVP]]

Are you running on a client or through Terminal Server?
Got the latest Service Pack applied already?
Ask your admins in they done some scripting/policy or whatever to prevent
you from using this option.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Bob Findlay]

Are you running on a client or through Terminal Server?
no

Got the latest Service Pack applied already?

yes, but it was a problem before sp2

Ask your admins in they done some scripting/policy or whatever to prevent
you from using this option.

I am the admin

What could possibly prevent it? that way I can check for possibles an
eliminate them.

thanks

 

[RFBUSH]

Hello

I have a single user, our CEO, with this same problem. We are not disabling
cached mode via logon scripts or group policies. New Outlook profile on his
machine does not help however the cached mode setting does stay when
configured on another machine. Any help would be appreciated.

Thanks

 

[Bob Findlay]

My problem was down to "offline folder settings". I had set this to a
directory on our central file store via group policy, so that pst files would
be created centrally. This has to be set to a file, not a folder. changing
it cured my problem.

I hope it works for you too.

Bob

 

[RFBUSH]

His offline folders were local however I was able to get around the problem
by going to "more settings","advanced" tab and checking the "use exchange
cached mode" check box there.

Thanks for the help.