Can't uninstall or reinstall 2007 Office Beta

[MareskiCP]

I installed the 2007 Office Beta, and it crashed my PC (Windows XP). Tried to
uninstall and reinstall, but can't do it. Also can't go back to the restore
point I set before installing. Tried to re-download the Beta (getting
"corrupted" errors from original download), and can't get that to work either.

Suggestions?

 

[JoAnn Paules [MVP]]

Several people have had the same difficulty you are having. Maybe I'm being
drastic but if it was my system, I'd back up all of the files I needed and
reformat it. But that;'s jut me.

 

[Mary Sauer]

This is a solution Bob Buckland submitted yesterday


Microsoft has not released any formal tools specifically for removing Office
2007. The normal Uninstall process from Add/Remove Programs in the Windows
control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular
Uninstall process then, if you want to go back to an earlier version of the MS
Office apps after trying the 2007 Office system applications, and if you don't
have a backup to restore that you made for safety prior to installing Office
2007 (a good plan for any significant change on your PC) then these steps maybe
helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had
Office 2007 and an earlier version installed together and you're only seeing the
Installer run when starting an older version app [after uninstalling 2007] but
the older version Office apps run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original
disks/CDs and your 25 digit product key (orange label from the CD case) for each
older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft
Office 2007 products that are listed that you want to install. If you have
trouble removing an application, note the error message (exact wording). If
running a 'Repair/Reinstall' of the product you're trying to remove to fix the
installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file
(they're plain text) and look for more details on the problem, then post back,
here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool
to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the
System Restore utility to set a safety 'Restore point' on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software
surgery, including installation, update, removal). If you have your Outlook 2007
files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, PowerPoint documents in the new file formats
from Office 2007, be sure you have a copy of ones you'll need, also saved in the
classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them
as .doc or .dot(templates) as appropriate. While there is a plug in set of
converters and file format compatibility options that you can install on the
older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office
12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing
prior edition Office products.

13. If you had the previous Office product installed along side Office 2007
products use Add/Remove Programs in the Windows Control Panel and use 'Change'
then 'Repair/Reinstall'. If the repair fails you may need to use the steps
above on these older products as well.

14. Install each of your original MS Office products (oldest to newest) using
the original product CDs and 25 digit CD keys. Use the 'custom' installation
choice for each product to choose the features and install location you want to
use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you
can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually
download and apply updates from
http://office.microsoft.com/downloads

 

[RDU]

I successfully uninstalled Office 2007 through A/R P. I had no issues with
2003 as I never uninstalled it.

I then followed the steps listed here with a further clean of the registry
with Registry First Aid. The latter found loads of Office 12/2007 entries.
After several reboots I tried a clean install of Office 2007. It aborted with
the same send an error message to Microsoft.

Excuse my French, but am I SOL in installing Office 2007 clean?

Thanks.

This is a solution Bob Buckland submitted yesterday


Microsoft has not released any formal tools specifically for removing Office
2007. The normal Uninstall process from Add/Remove Programs in the Windows
control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular
Uninstall process then, if you want to go back to an earlier version of the MS
Office apps after trying the 2007 Office system applications, and if you don't
have a backup to restore that you made for safety prior to installing Office
2007 (a good plan for any significant change on your PC) then these steps maybe
helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had
Office 2007 and an earlier version installed together and you're only seeing the
Installer run when starting an older version app [after uninstalling 2007] but
the older version Office apps run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original
disks/CDs and your 25 digit product key (orange label from the CD case) for each
older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft
Office 2007 products that are listed that you want to install. If you have
trouble removing an application, note the error message (exact wording). If
running a 'Repair/Reinstall' of the product you're trying to remove to fix the
installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file
(they're plain text) and look for more details on the problem, then post back,
here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool
to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the
System Restore utility to set a safety 'Restore point' on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software
surgery, including installation, update, removal). If you have your Outlook 2007
files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, PowerPoint documents in the new file formats
from Office 2007, be sure you have a copy of ones you'll need, also saved in the
classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them
as .doc or .dot(templates) as appropriate. While there is a plug in set of
converters and file format compatibility options that you can install on the
older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office
12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing
prior edition Office products.

13. If you had the previous Office product installed along side Office 2007
products use Add/Remove Programs in the Windows Control Panel and use 'Change'
then 'Repair/Reinstall'. If the repair fails you may need to use the steps
above on these older products as well.

14. Install each of your original MS Office products (oldest to newest) using
the original product CDs and 25 digit CD keys. Use the 'custom' installation
choice for each product to choose the features and install location you want to
use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you
can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually
download and apply updates from
http://office.microsoft.com/downloads


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I installed the 2007 Office Beta, and it crashed my PC (Windows XP). Tried to
uninstall and reinstall, but can't do it. Also can't go back to the restore
point I set before installing. Tried to re-download the Beta (getting
"corrupted" errors from original download), and can't get that to work either.

Suggestions?

 

[RDU]

I typed too soon re Office 2003.

Outlook is now disabled and R/R does not resolve the problem. I get the
following error message:

"Cannot start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging software.
Please reinstall Outlook."

The problem is I did do a complete reinstall of Outlook after the R/R didn't
work.

Ideas?

I successfully uninstalled Office 2007 through A/R P. I had no issues with
2003 as I never uninstalled it.

I then followed the steps listed here with a further clean of the registry
with Registry First Aid. The latter found loads of Office 12/2007 entries.
After several reboots I tried a clean install of Office 2007. It aborted with
the same send an error message to Microsoft.

Excuse my French, but am I SOL in installing Office 2007 clean?

Thanks.

This is a solution Bob Buckland submitted yesterday


Microsoft has not released any formal tools specifically for removing Office
2007. The normal Uninstall process from Add/Remove Programs in the Windows
control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular
Uninstall process then, if you want to go back to an earlier version of the MS
Office apps after trying the 2007 Office system applications, and if you don't
have a backup to restore that you made for safety prior to installing Office
2007 (a good plan for any significant change on your PC) then these steps maybe
helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had
Office 2007 and an earlier version installed together and you're only seeing the
Installer run when starting an older version app [after uninstalling 2007] but
the older version Office apps run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original
disks/CDs and your 25 digit product key (orange label from the CD case) for each
older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft
Office 2007 products that are listed that you want to install. If you have
trouble removing an application, note the error message (exact wording). If
running a 'Repair/Reinstall' of the product you're trying to remove to fix the
installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file
(they're plain text) and look for more details on the problem, then post back,
here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool
to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the
System Restore utility to set a safety 'Restore point' on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software
surgery, including installation, update, removal). If you have your Outlook 2007
files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, PowerPoint documents in the new file formats
from Office 2007, be sure you have a copy of ones you'll need, also saved in the
classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them
as .doc or .dot(templates) as appropriate. While there is a plug in set of
converters and file format compatibility options that you can install on the
older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office
12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing
prior edition Office products.

13. If you had the previous Office product installed along side Office 2007
products use Add/Remove Programs in the Windows Control Panel and use 'Change'
then 'Repair/Reinstall'. If the repair fails you may need to use the steps
above on these older products as well.

14. Install each of your original MS Office products (oldest to newest) using
the original product CDs and 25 digit CD keys. Use the 'custom' installation
choice for each product to choose the features and install location you want to
use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you
can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually
download and apply updates from
http://office.microsoft.com/downloads


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I installed the 2007 Office Beta, and it crashed my PC (Windows XP). Tried to
uninstall and reinstall, but can't do it. Also can't go back to the restore
point I set before installing. Tried to re-download the Beta (getting
"corrupted" errors from original download), and can't get that to work either.

Suggestions?

 

[barry - London England]

I have this probem too. i loaded the beta separately from Office 2003 and
this was fine except that OUtlook insisted on installing over the original.
I shouldnt have let it. (hindsight eh?).
All was fine though unitll isnatalled the update. Now Outlook wont work at
all.
i tried to re download and install and when that fialed i tried to to
uninstall 2007 completely. No luck there either. here is a file you
suggested i post here:
Catalyst execution began: 10/01/2006 15:15:57.
Loaded Dll : C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\OSETUP.DLL.
Catalyst version is : 12.0.4407.1005
JobExecutionMode is ConfigureExecutionMode.
Configuring Product: {30120000-0011-0000-0000-0000000FF1CE}
The UI level has been set to: Basic
The ProductCode ({30120000-0011-0000-0000-0000000FF1CE}) is resolved to
ProductId (PRO)
The UI level has been set to: Basic
Loading ARP entry.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
Opening log file
C:\DOCUME~1\BARRY~1.OFF\LOCALS~1\Temp\GimmeSetup(20061001151604878).log.
Resource File Manager : Best-Match CultureTag (for CultureTag=[en-GB]) is
CultureTag=[en-US].
Product Deployment Mode: PerMachineManaged
Target Deployment Account Security Identifier:
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\..\Proof.es\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\..\Proof.fr\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\..\Proof.en\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Office.en-us\OfficeMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Access.en-us\AccessMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Excel.en-us\ExcelMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Outlook.en-us\OutlookMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Publisher.en-us\PublisherMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\Word.en-us\WordMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft
Shared\OFFICE12\Office Setup Controller\PRO\ProWW.xml
Found Outlook 11 on the machine
Loading ARP entry.
Configured Option: ProductFiles to State: Reinstall
Error: Failed to load resource : 128 Type: ResourceNotFound.
00000000:0142455b
RunSetup
RunSetup
RunSetup
RunSetup
FlexUI::FlexValue::GetSByte
RunSetup
EnsureDataSourceState
EnsureDataSourceState
00000000:01367463
00000000:013f278b
00000000:013f2823
00000000:013f29be
GetDC
GetDC
GetWindowLongW
DispatchMessageW
FlexUI::FlexValue::GetSByte
RunSetup
00000000:012df4f3
RunSetup
CheckVerificationTrailer
NdrStubCall2
CStdStubBuffer_Invoke
StgGetIFillLockBytesOnFile
StgGetIFillLockBytesOnFile
CoReleaseMarshalData
CoReleaseMarshalData
DcomChannelSetHResult
StgGetIFillLockBytesOnFile
StgGetIFillLockBytesOnFile
Error: Failed to load resource : 128 Type: ResourceNotFound.
00000000:0142455b
RunSetup
00000000:012df4f3
RunSetup
CheckVerificationTrailer
NdrStubCall2
CStdStubBuffer_Invoke
StgGetIFillLockBytesOnFile
StgGetIFillLockBytesOnFile
CoReleaseMarshalData
CoReleaseMarshalData
DcomChannelSetHResult
StgGetIFillLockBytesOnFile
StgGetIFillLockBytesOnFile
StgGetIFillLockBytesOnFile
DcomChannelSetHResult
DcomChannelSetHResult
GetDC
GetDC
GetWindowLongW
DispatchMessageW
RunSetup
RunSetup
00000000:3000e3b6
00000000:3000e59d
00000000:3001f038
RegisterWaitForInputIdle
Catalyst execution finished: 10/01/2006 15:16:05.
Catalyst execution finished: 10/01/2006 15:16:05. Return code: 0.
PERF: TickCount=96322078 Name=RunSetup Description=End function

This is a solution Bob Buckland submitted yesterday


Microsoft has not released any formal tools specifically for removing Office
2007. The normal Uninstall process from Add/Remove Programs in the Windows
control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular
Uninstall process then, if you want to go back to an earlier version of the MS
Office apps after trying the 2007 Office system applications, and if you don't
have a backup to restore that you made for safety prior to installing Office
2007 (a good plan for any significant change on your PC) then these steps maybe
helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had
Office 2007 and an earlier version installed together and you're only seeing the
Installer run when starting an older version app [after uninstalling 2007] but
the older version Office apps run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original
disks/CDs and your 25 digit product key (orange label from the CD case) for each
older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft
Office 2007 products that are listed that you want to install. If you have
trouble removing an application, note the error message (exact wording). If
running a 'Repair/Reinstall' of the product you're trying to remove to fix the
installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file
(they're plain text) and look for more details on the problem, then post back,
here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool
to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the
System Restore utility to set a safety 'Restore point' on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software
surgery, including installation, update, removal). If you have your Outlook 2007
files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, PowerPoint documents in the new file formats
from Office 2007, be sure you have a copy of ones you'll need, also saved in the
classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them
as .doc or .dot(templates) as appropriate. While there is a plug in set of
converters and file format compatibility options that you can install on the
older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office
12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing
prior edition Office products.

13. If you had the previous Office product installed along side Office 2007
products use Add/Remove Programs in the Windows Control Panel and use 'Change'
then 'Repair/Reinstall'. If the repair fails you may need to use the steps
above on these older products as well.

14. Install each of your original MS Office products (oldest to newest) using
the original product CDs and 25 digit CD keys. Use the 'custom' installation
choice for each product to choose the features and install location you want to
use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you
can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually
download and apply updates from
http://office.microsoft.com/downloads


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I installed the 2007 Office Beta, and it crashed my PC (Windows XP). Tried to
uninstall and reinstall, but can't do it. Also can't go back to the restore
point I set before installing. Tried to re-download the Beta (getting
"corrupted" errors from original download), and can't get that to work either.

Suggestions?

 

[barry - London England]

PS The very last setup exe file, which presumably relates to my attempt to
reinstall outlook 2003 is

PERF: TickCount=96577859 Name=OBootStrapper::Run Description=Begin function
Operating System version: 5.1.2600 Service Pack 2. Platform ID: 2
Command line: C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\SETUP.EXE
-Embedding
Parsing command line.
Verify file signature in
"C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\SETUP.EXE"
Verify file signature in
"C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\OSETUP.DLL"
Using setup controller dll at
[C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\OSETUP.DLL].
PERF: TickCount=96577984 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\BARRY~1.OFF\LOCALS~1\Temp\SetupExe(200610011520215F0).log.
=========================================================================
PERF: TickCount=96578000 Name=RunSetup Description=Begin function
Catalyst execution began: 10/01/2006 15:20:21.
Searching for default versions of resource files under the folder
[C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [2057].
Resource File Manager : Falling back from [en-GB] to [en-US].
Resource File Manager : Selecting resource file
(File=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\OFFICE~1\Office.en-us\OSETUPUI.DLL) for CultureTag [en-GB].
Running in [ConfigureExecutionMode]. Run from TEMP folder at
[C:\DOCUME~1\BARRY~1.OFF\LOCALS~1\Temp\Setup000005f0].
Loaded resource file
[C:\DOCUME~1\BARRY~1.OFF\LOCALS~1\Temp\Setup000005f0\OSETUPUI.DLL]
(CultureTag=en-US).

This is a solution Bob Buckland submitted yesterday


Microsoft has not released any formal tools specifically for removing Office
2007. The normal Uninstall process from Add/Remove Programs in the Windows
control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular
Uninstall process then, if you want to go back to an earlier version of the MS
Office apps after trying the 2007 Office system applications, and if you don't
have a backup to restore that you made for safety prior to installing Office
2007 (a good plan for any significant change on your PC) then these steps maybe
helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had
Office 2007 and an earlier version installed together and you're only seeing the
Installer run when starting an older version app [after uninstalling 2007] but
the older version Office apps run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original
disks/CDs and your 25 digit product key (orange label from the CD case) for each
older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft
Office 2007 products that are listed that you want to install. If you have
trouble removing an application, note the error message (exact wording). If
running a 'Repair/Reinstall' of the product you're trying to remove to fix the
installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file
(they're plain text) and look for more details on the problem, then post back,
here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool
to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the
System Restore utility to set a safety 'Restore point' on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software
surgery, including installation, update, removal). If you have your Outlook 2007
files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, PowerPoint documents in the new file formats
from Office 2007, be sure you have a copy of ones you'll need, also saved in the
classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them
as .doc or .dot(templates) as appropriate. While there is a plug in set of
converters and file format compatibility options that you can install on the
older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office
12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing
prior edition Office products.

13. If you had the previous Office product installed along side Office 2007
products use Add/Remove Programs in the Windows Control Panel and use 'Change'
then 'Repair/Reinstall'. If the repair fails you may need to use the steps
above on these older products as well.

14. Install each of your original MS Office products (oldest to newest) using
the original product CDs and 25 digit CD keys. Use the 'custom' installation
choice for each product to choose the features and install location you want to
use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you
can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually
download and apply updates from
http://office.microsoft.com/downloads


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I installed the 2007 Office Beta, and it crashed my PC (Windows XP). Tried to
uninstall and reinstall, but can't do it. Also can't go back to the restore
point I set before installing. Tried to re-download the Beta (getting
"corrupted" errors from original download), and can't get that to work either.

Suggestions?

 

[barry - London England]

I have reached the same stage. I had to reinstall Office 2003 and theupdates
several times and then had the same message. i now cannot load any part of
OUtlook.

I typed too soon re Office 2003.

Outlook is now disabled and R/R does not resolve the problem. I get the
following error message:

"Cannot start Microsoft Office Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging software.
Please reinstall Outlook."

The problem is I did do a complete reinstall of Outlook after the R/R didn't
work.

Ideas?

I successfully uninstalled Office 2007 through A/R P. I had no issues with
2003 as I never uninstalled it.

I then followed the steps listed here with a further clean of the registry
with Registry First Aid. The latter found loads of Office 12/2007 entries.
After several reboots I tried a clean install of Office 2007. It aborted with
the same send an error message to Microsoft.

Excuse my French, but am I SOL in installing Office 2007 clean?

Thanks.

This is a solution Bob Buckland submitted yesterday


Microsoft has not released any formal tools specifically for removing Office
2007. The normal Uninstall process from Add/Remove Programs in the Windows
control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular
Uninstall process then, if you want to go back to an earlier version of the MS
Office apps after trying the 2007 Office system applications, and if you don't
have a backup to restore that you made for safety prior to installing Office
2007 (a good plan for any significant change on your PC) then these steps maybe
helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had
Office 2007 and an earlier version installed together and you're only seeing the
Installer run when starting an older version app [after uninstalling 2007] but
the older version Office apps run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original
disks/CDs and your 25 digit product key (orange label from the CD case) for each
older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft
Office 2007 products that are listed that you want to install. If you have
trouble removing an application, note the error message (exact wording). If
running a 'Repair/Reinstall' of the product you're trying to remove to fix the
installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file
(they're plain text) and look for more details on the problem, then post back,
here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool
to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the
System Restore utility to set a safety 'Restore point' on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software
surgery, including installation, update, removal). If you have your Outlook 2007
files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, PowerPoint documents in the new file formats
from Office 2007, be sure you have a copy of ones you'll need, also saved in the
classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them
as .doc or .dot(templates) as appropriate. While there is a plug in set of
converters and file format compatibility options that you can install on the
older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office
12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing
prior edition Office products.

13. If you had the previous Office product installed along side Office 2007
products use Add/Remove Programs in the Windows Control Panel and use 'Change'
then 'Repair/Reinstall'. If the repair fails you may need to use the steps
above on these older products as well.

14. Install each of your original MS Office products (oldest to newest) using
the original product CDs and 25 digit CD keys. Use the 'custom' installation
choice for each product to choose the features and install location you want to
use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you
can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually
download and apply updates from
http://office.microsoft.com/downloads


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I installed the 2007 Office Beta, and it crashed my PC (Windows XP). Tried to
uninstall and reinstall, but can't do it. Also can't go back to the restore
point I set before installing. Tried to re-download the Beta (getting
"corrupted" errors from original download), and can't get that to work either.

Suggestions?

 

[Wayne]

I was having same problems discussed here...unable to reinstall Office beta.
After several tries and reading the barbs here, I searched the MS database
for the error code I was receiving. Recommendation was to download Installer
Cleaner and remove old versions. I did this and I was able to download Office
beta just fine.

I've learned that it pays to search the tech base for solutions.

It is interesting that I could load Office XP ok, but not the beta. Ok,
let's get the Office beta installed and running!!

I have no idea why it would cause a system crash.

 

[Wayne]

Whoops! It loaded ok but first time I tried to use Word it reported
problems. Outlook had errors. The ship is sinking. As the "experts" say, this
is the price for using "beta" software. Actually, this stuff runs almost as
well as the released versions, so why are we complaining so hard.

 

[Patrick Schmid [MVP]]

Got a Dell network printer?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

 

[howard]

I have uninstall problems too. Do you know how to
save the Outlook .PST file as a legacy (older) version? I also have an .OST
file -can this be saved the same way?
--
howard last UK

This is a solution Bob Buckland submitted yesterday


Microsoft has not released any formal tools specifically for removing Office
2007. The normal Uninstall process from Add/Remove Programs in the Windows
control panel would be the first approach to take.

However, if removing Office 2007 fails or gets 'stuck' using the regular
Uninstall process then, if you want to go back to an earlier version of the MS
Office apps after trying the 2007 Office system applications, and if you don't
have a backup to restore that you made for safety prior to installing Office
2007 (a good plan for any significant change on your PC) then these steps maybe
helpful.

In some cases steps 11-13 may be a 'shortcut' (or appear to be) if you had
Office 2007 and an earlier version installed together and you're only seeing the
Installer run when starting an older version app [after uninstalling 2007] but
the older version Office apps run fine otherwise. Otherwise - Here we go:

1. Before you start - be sure you have, sitting on your desk, your original
disks/CDs and your 25 digit product key (orange label from the CD case) for each
older version of a Microsoft Office product you want to reinstall.

2. From Add/Remove Programs in the Windows Control Panel select the Microsoft
Office 2007 products that are listed that you want to install. If you have
trouble removing an application, note the error message (exact wording). If
running a 'Repair/Reinstall' of the product you're trying to remove to fix the
installation, followed by again using Add/Remove Programs doesn't then from

Start=>Run
type %temp% {enter key}

and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log file
(they're plain text) and look for more details on the problem, then post back,
here, with the exact original error message and info from the log file.

3. Use Start=>Programs=>Accessories=>System Tools and run the Disk Cleanup tool
to clear out temporary files.

4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and run the
System Restore utility to set a safety 'Restore point' on your system.

5. Backup all of your files, documents, etc (good idea to prep for any software
surgery, including installation, update, removal). If you have your Outlook 2007
files (.PST) in the new file format save to an legacy (older) version.

6. If you have saved Word, Excel, PowerPoint documents in the new file formats
from Office 2007, be sure you have a copy of ones you'll need, also saved in the
classic formats (i.e. for Word if you have .docx, .docm, .dotm files, save them
as .doc or .dot(templates) as appropriate. While there is a plug in set of
converters and file format compatibility options that you can install on the
older version, there isn't a guarantee they'll be foolproof.

7. Download the Windows Installer Cleanup utility from
http://support.microsoft.com/kb/290301/en-us?FR=1

Note: Use of this tool, which modifies your registry
can remove entries that are used by other applications
and those may need to be reinstalled.

The use of 3rd party (and even some of the
http://safety.microsoft.com beta product)
registry and file cleanup utilities can also
break MS Office app installations and necessitate
reinstallation and redownload/application of updates.

8. Install then run the Windows Installer Cleanup utility and select all 'Office
12' and 'Office 2007' listings and remove them.

9. From Windows Explorer manually delete the
C:\Program Files\Microsoft Office 2007\ folder.

10. From Windows Explorer, manually delete the
C:\MSOCache folder (you may want to skip this step
if you also have 2003 Office products on your PC)

[Note: you may need to turn on the display of
'hidden/system' files and folders in Windows Explorer
in Tools=>Folder Options.

11. Restart your PC.

12. Shut down all utilities, software (including antivirus) before installing
prior edition Office products.

13. If you had the previous Office product installed along side Office 2007
products use Add/Remove Programs in the Windows Control Panel and use 'Change'
then 'Repair/Reinstall'. If the repair fails you may need to use the steps
above on these older products as well.

14. Install each of your original MS Office products (oldest to newest) using
the original product CDs and 25 digit CD keys. Use the 'custom' installation
choice for each product to choose the features and install location you want to
use.

15. For Office XP/2002, Office 2003 and MS Works Suite that has Word 2002 you
can visit Office Update http://officeupdate.com or
Microsoft Update (Windows and newer Office updates combined)
http://update.microsoft.com/microsoftupdate/v6/default.aspx
to download and reapply updates. For Office 97 and 2000 you can manually
download and apply updates from
http://office.microsoft.com/downloads


--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I installed the 2007 Office Beta, and it crashed my PC (Windows XP). Tried to
uninstall and reinstall, but can't do it. Also can't go back to the restore
point I set before installing. Tried to re-download the Beta (getting
"corrupted" errors from original download), and can't get that to work either.

Suggestions?

 

[Milly Staples [MVP - Outlook]]

Outlook 2007 .pst files are compatible with Outlook 2003. To create a "legacy" .pst file, in Outlook:
File->New->Outlook Data File ... select the 97-2002 style. Copy your items from your 2007 file to the 97-2002 file.

Your .ost file is profile specific so if you redo your profile, your ..ost is toast. Simply connect to Exchange and synchronize to create a new .ost file.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, howard asked:

| I have uninstall problems too. Do you know how to
| save the Outlook .PST file as a legacy (older) version? I also have
| an .OST file -can this be saved the same way?
|
|| This is a solution Bob Buckland submitted yesterday
||
||
|| Microsoft has not released any formal tools specifically for
|| removing Office 2007. The normal Uninstall process from Add/Remove
|| Programs in the Windows control panel would be the first approach to
|| take.
||
|| However, if removing Office 2007 fails or gets 'stuck' using the
|| regular Uninstall process then, if you want to go back to an earlier
|| version of the MS Office apps after trying the 2007 Office system
|| applications, and if you don't have a backup to restore that you
|| made for safety prior to installing Office 2007 (a good plan for any
|| significant change on your PC) then these steps maybe helpful.
||
|| In some cases steps 11-13 may be a 'shortcut' (or appear to be) if
|| you had Office 2007 and an earlier version installed together and
|| you're only seeing the Installer run when starting an older version
|| app [after uninstalling 2007] but the older version Office apps run
|| fine otherwise. Otherwise - Here we go:
||
|| 1. Before you start - be sure you have, sitting on your desk, your
|| original disks/CDs and your 25 digit product key (orange label from
|| the CD case) for each older version of a Microsoft Office product
|| you want to reinstall.
||
|| 2. From Add/Remove Programs in the Windows Control Panel select the
|| Microsoft Office 2007 products that are listed that you want to
|| install. If you have trouble removing an application, note the
|| error message (exact wording). If running a 'Repair/Reinstall' of
|| the product you're trying to remove to fix the installation,
|| followed by again using Add/Remove Programs doesn't then from
||
|| Start=>Run
|| type %temp% {enter key}
||
|| and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log
|| file (they're plain text) and look for more details on the problem,
|| then post back, here, with the exact original error message and info
|| from the log file.
||
|| 3. Use Start=>Programs=>Accessories=>System Tools and run the Disk
|| Cleanup tool to clear out temporary files.
||
|| 4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and
|| run the System Restore utility to set a safety 'Restore point' on
|| your system.
||
|| 5. Backup all of your files, documents, etc (good idea to prep for
|| any software surgery, including installation, update, removal). If
|| you have your Outlook 2007 files (.PST) in the new file format save
|| to an legacy (older) version.
||
|| 6. If you have saved Word, Excel, PowerPoint documents in the new
|| file formats from Office 2007, be sure you have a copy of ones
|| you'll need, also saved in the classic formats (i.e. for Word if you
|| have .docx, .docm, .dotm files, save them as .doc or .dot(templates)
|| as appropriate. While there is a plug in set of converters and file
|| format compatibility options that you can install on the older
|| version, there isn't a guarantee they'll be foolproof.
||
|| 7. Download the Windows Installer Cleanup utility from
|| http://support.microsoft.com/kb/290301/en-us?FR=1
||
|| Note: Use of this tool, which modifies your registry
|| can remove entries that are used by other applications
|| and those may need to be reinstalled.
||
|| The use of 3rd party (and even some of the
|| http://safety.microsoft.com beta product)
|| registry and file cleanup utilities can also
|| break MS Office app installations and necessitate
|| reinstallation and redownload/application of updates.
||
|| 8. Install then run the Windows Installer Cleanup utility and select
|| all 'Office 12' and 'Office 2007' listings and remove them.
||
|| 9. From Windows Explorer manually delete the
|| C:\Program Files\Microsoft Office 2007\ folder.
||
|| 10. From Windows Explorer, manually delete the
|| C:\MSOCache folder (you may want to skip this step
|| if you also have 2003 Office products on your PC)
||
|| [Note: you may need to turn on the display of
|| 'hidden/system' files and folders in Windows Explorer
|| in Tools=>Folder Options.
||
|| 11. Restart your PC.
||
|| 12. Shut down all utilities, software (including antivirus) before
|| installing prior edition Office products.
||
|| 13. If you had the previous Office product installed along side
|| Office 2007 products use Add/Remove Programs in the Windows Control
|| Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails
|| you may need to use the steps above on these older products as well.
||
|| 14. Install each of your original MS Office products (oldest to
|| newest) using the original product CDs and 25 digit CD keys. Use
|| the 'custom' installation choice for each product to choose the
|| features and install location you want to use.
||
|| 15. For Office XP/2002, Office 2003 and MS Works Suite that has Word
|| 2002 you can visit Office Update http://officeupdate.com or
|| Microsoft Update (Windows and newer Office updates combined)
|| http://update.microsoft.com/microsoftupdate/v6/default.aspx
|| to download and reapply updates. For Office 97 and 2000 you can
|| manually download and apply updates from
|| http://office.microsoft.com/downloads
||
||
|| --
|| Mary Sauer MSFT MVP
|| http://office.microsoft.com/
|| http://msauer.mvps.org/
|| news://msnews.microsoft.com
||
|| ||| I installed the 2007 Office Beta, and it crashed my PC (Windows
||| XP). Tried to uninstall and reinstall, but can't do it. Also can't
||| go back to the restore point I set before installing. Tried to
||| re-download the Beta (getting "corrupted" errors from original
||| download), and can't get that to work either.
|||
||| Suggestions?

 

[howard]

Thanks for the help. I have reinstalled Outlook 2003 (2007 is still there!!)
but most things seem to be working fine....apart from IMAP mail accounts have
vanished from Outlook and when I try to add back an IMAP account the error
message:

the IMAP store could not be properly updated ....

appears. Looked in MS knowledge base without finding any solutions. Does
anyone else have a similar problem??
--
howard last UK

Outlook 2007 .pst files are compatible with Outlook 2003. To create a "legacy" .pst file, in Outlook:
File->New->Outlook Data File ... select the 97-2002 style. Copy your items from your 2007 file to the 97-2002 file.

Your .ost file is profile specific so if you redo your profile, your ..ost is toast. Simply connect to Exchange and synchronize to create a new .ost file.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, howard asked:

| I have uninstall problems too. Do you know how to
| save the Outlook .PST file as a legacy (older) version? I also have
| an .OST file -can this be saved the same way?
|
|| This is a solution Bob Buckland submitted yesterday
||
||
|| Microsoft has not released any formal tools specifically for
|| removing Office 2007. The normal Uninstall process from Add/Remove
|| Programs in the Windows control panel would be the first approach to
|| take.
||
|| However, if removing Office 2007 fails or gets 'stuck' using the
|| regular Uninstall process then, if you want to go back to an earlier
|| version of the MS Office apps after trying the 2007 Office system
|| applications, and if you don't have a backup to restore that you
|| made for safety prior to installing Office 2007 (a good plan for any
|| significant change on your PC) then these steps maybe helpful.
||
|| In some cases steps 11-13 may be a 'shortcut' (or appear to be) if
|| you had Office 2007 and an earlier version installed together and
|| you're only seeing the Installer run when starting an older version
|| app [after uninstalling 2007] but the older version Office apps run
|| fine otherwise. Otherwise - Here we go:
||
|| 1. Before you start - be sure you have, sitting on your desk, your
|| original disks/CDs and your 25 digit product key (orange label from
|| the CD case) for each older version of a Microsoft Office product
|| you want to reinstall.
||
|| 2. From Add/Remove Programs in the Windows Control Panel select the
|| Microsoft Office 2007 products that are listed that you want to
|| install. If you have trouble removing an application, note the
|| error message (exact wording). If running a 'Repair/Reinstall' of
|| the product you're trying to remove to fix the installation,
|| followed by again using Add/Remove Programs doesn't then from
||
|| Start=>Run
|| type %temp% {enter key}
||
|| and look for the latest dated 'Setup.exe(nnnnnn).log. Open the log
|| file (they're plain text) and look for more details on the problem,
|| then post back, here, with the exact original error message and info
|| from the log file.
||
|| 3. Use Start=>Programs=>Accessories=>System Tools and run the Disk
|| Cleanup tool to clear out temporary files.
||
|| 4. Use Start=>Programs=>Accessories=>System Tools=>System Tools and
|| run the System Restore utility to set a safety 'Restore point' on
|| your system.
||
|| 5. Backup all of your files, documents, etc (good idea to prep for
|| any software surgery, including installation, update, removal). If
|| you have your Outlook 2007 files (.PST) in the new file format save
|| to an legacy (older) version.
||
|| 6. If you have saved Word, Excel, PowerPoint documents in the new
|| file formats from Office 2007, be sure you have a copy of ones
|| you'll need, also saved in the classic formats (i.e. for Word if you
|| have .docx, .docm, .dotm files, save them as .doc or .dot(templates)
|| as appropriate. While there is a plug in set of converters and file
|| format compatibility options that you can install on the older
|| version, there isn't a guarantee they'll be foolproof.
||
|| 7. Download the Windows Installer Cleanup utility from
|| http://support.microsoft.com/kb/290301/en-us?FR=1
||
|| Note: Use of this tool, which modifies your registry
|| can remove entries that are used by other applications
|| and those may need to be reinstalled.
||
|| The use of 3rd party (and even some of the
|| http://safety.microsoft.com beta product)
|| registry and file cleanup utilities can also
|| break MS Office app installations and necessitate
|| reinstallation and redownload/application of updates.
||
|| 8. Install then run the Windows Installer Cleanup utility and select
|| all 'Office 12' and 'Office 2007' listings and remove them.
||
|| 9. From Windows Explorer manually delete the
|| C:\Program Files\Microsoft Office 2007\ folder.
||
|| 10. From Windows Explorer, manually delete the
|| C:\MSOCache folder (you may want to skip this step
|| if you also have 2003 Office products on your PC)
||
|| [Note: you may need to turn on the display of
|| 'hidden/system' files and folders in Windows Explorer
|| in Tools=>Folder Options.
||
|| 11. Restart your PC.
||
|| 12. Shut down all utilities, software (including antivirus) before
|| installing prior edition Office products.
||
|| 13. If you had the previous Office product installed along side
|| Office 2007 products use Add/Remove Programs in the Windows Control
|| Panel and use 'Change' then 'Repair/Reinstall'. If the repair fails
|| you may need to use the steps above on these older products as well.
||
|| 14. Install each of your original MS Office products (oldest to
|| newest) using the original product CDs and 25 digit CD keys. Use
|| the 'custom' installation choice for each product to choose the
|| features and install location you want to use.
||
|| 15. For Office XP/2002, Office 2003 and MS Works Suite that has Word
|| 2002 you can visit Office Update http://officeupdate.com or
|| Microsoft Update (Windows and newer Office updates combined)
|| http://update.microsoft.com/microsoftupdate/v6/default.aspx
|| to download and reapply updates. For Office 97 and 2000 you can
|| manually download and apply updates from
|| http://office.microsoft.com/downloads
||
||
|| --
|| Mary Sauer MSFT MVP
|| http://office.microsoft.com/
|| http://msauer.mvps.org/
|| news://msnews.microsoft.com
||
|| ||| I installed the 2007 Office Beta, and it crashed my PC (Windows
||| XP). Tried to uninstall and reinstall, but can't do it. Also can't
||| go back to the restore point I set before installing. Tried to
||| re-download the Beta (getting "corrupted" errors from original
||| download), and can't get that to work either.
|||
||| Suggestions?