Can't update 2004 Office

[efb]

I purchased Office 2004 for Teachers, and I want to update from 11.2.5 to
11.3.5. The download starts, but then loses the connection. I posted about
this before and was told to contact my ISP. They say that since everything
else works, the problem has to be the download site. I've tried at least 20
times-no luck. Please help. Thank you very much.

 

[Corentin Cras-Méneur]

I purchased Office 2004 for Teachers, and I want to update from 11.2.5 to
11.3.5. The download starts, but then loses the connection.

Have you tried through another browser?? You could also use the
MIcrosoft AutoUpdate app or the Check for update command in any of the
Office apps,

Corentin

 

[William R. Walsh]

Hi!

I purchased Office 2004 for Teachers, and I want to update from 11.2.5 to
11.3.5. The download starts, but then loses the connection. I posted about
this before and was told to contact my ISP. They say that since everything
else works, the problem has to be the download site. I've tried at least 20
times-no luck. Please help. Thank you very much.

If you are using Microsoft Auto Update (icon with a clock in it appears in
the dock) and it is failing, you might try downloading the update through
your web browser. Go to http://www.microsoft.com/mac/ and find the updater
you need. See if the download completes then.

William

 

[William Smith]

I purchased Office 2004 for Teachers, and I want to update from 11.2.5 to
11.3.5. The download starts, but then loses the connection. I posted about
this before and was told to contact my ISP. They say that since everything
else works, the problem has to be the download site. I've tried at least 20
times-no luck. Please help. Thank you very much.

I see you're posting from a Roadrunner address, which here in the Twin
Cities was purchased by Comcast. Comcast has had DNS issues with the
Microsoft download site that prevent folks from being able to access
downloads.

An effective, simple and safe work around is to use the OpenDNS server
addresses, which do not have the problems. You can read more about
OpenDNS here <http://www.opendns.com/>.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>