Can't Update Office 2002 to SP1?

[Akhil]

Hi,

I just tried to download SP 1, it downloads, but says
installation failed?

Any ideas?

Thanks
Akhil

 

[Susan Ramlet]

Hi, Akhil,

Are you using the Office Update site, or downloading directly? If the
latter, please provide the URL you're using for the download.

 

[Cameron]

Susan I am getting the same error message when installing
patches after sp3 for office proffesional. windows 2000 OS
and logged in a admin.

 

[Susan Ramlet]

Okay, so are you using the Office Update site, or downloading directly? If
the latter, please provide the URL you're using for the download.

 

[Cameron]

Susan I am using the office update sight. the updates I
have downloaded are as follows:

Office 2000 Security Patch: KB822035
Word 2000 Security Patch: KB830347
Excel 2000 Security Patch: KB830349
Outlook 2000 Update: December 18, 2002 (English version)
Office 2000 WordPerfect 5.x Converter Security Patch:
KB824993 (English version)
Access 2000 Snapshot Viewer Security Patch: KB826292
(English version)

I am just haveing issues with installing them. the
installation is failing. I am on a win 2000 OS. logged in
as administrator.

 

[Guest]

Hi,

Firstly thanks for your help. I am using the microsoft
office update. It only allows me to d/l sp1 first

Thanks
Akhil

 

[Susan Ramlet]

There are some known issues with the Office Update site. You could try
going directly to each KB article, download the updates manually and install
them directly, that has been a successful workaround for some folks. Some
people have also found the executables which were downloaded from Office
Update in their temp folders and run them from there. Is as if they
downloaded okay but never actually ran.

Here are some other things that have been suggested:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering of signed Active X
controls. Follow the steps below to add http://office.microsoft.com to the
list of Trusted Sites so that the Office Update ActiveX control can load
successfully.

a. On the Tools menu, click Internet Options and then click the
Security tab.
b. In the list of Web content zones, click the Trusted sites icon.
c. Click Sites.
d. Clear the Require Server verification (https) for all sites in this
zone check box .
e. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
f. Click Add.
g. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.

Try going back to http://office.microsoft.com/OfficeUpdate/ to perform
detection again. If it still fails, follow the steps below.


5. Temporarily turn off Personal Firewall, Download Manager, Pop-up
blockers and Web Acceleration products

If there are Personal Firewall, Download Manager, Pop-up blockers, or Web
Accelerator products installed, temporarily turn off these products and try
detection again. Popular products include:

· Get Right (Download Manager)
· Download Accelerator
· Zone Labs (Personal Firewall)
· Norton Personal Firewall
· McAfee Personal firewall

If one of these solutions works for either of you, please post back.
Thanks--

 

[Cameron Stokes]

Ok this is Cameron I did all the below and installed
localy.

It worked installing localy. Thank you very much

YOU ROCK
Cameron

-----Original Message-----
There are some known issues with the Office Update site. You could try
going directly to each KB article, download the updates manually and install
them directly, that has been a successful workaround for some folks. Some
people have also found the executables which were downloaded from Office
Update in their temp folders and run them from there. Is as if they
downloaded okay but never actually ran.

Here are some other things that have been suggested:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering of signed Active X
controls. Follow the steps below to add

http://office.microsoft.com to the

list of Trusted Sites so that the Office Update ActiveX control can load
successfully.

a. On the Tools menu, click Internet Options and then click the
Security tab.
b. In the list of Web content zones, click the Trusted sites icon.
c. Click Sites.
d. Clear the Require Server verification (https) for all sites in this
zone check box .
e. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
f. Click Add.
g. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.

Try going back to

http://office.microsoft.com/OfficeUpdate/ to perform

 

[Susan Ramlet]

Excellent. Thank you for posting back--

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.


Ok this is Cameron I did all the below and installed
localy.

It worked installing localy. Thank you very much

YOU ROCK
Cameron