Can't update

[efb]

I purchased Office 2004, and installed it. Now I want to update. I'm trying
to download the 11.3.5 update. It starts, but then stops. I've tried
numerous times--no luck. What am I missing? I have a registration,
confirmation so it isn't that. Thanks very much.

 

[JE McGimpsey]

I purchased Office 2004, and installed it. Now I want to update. I'm trying
to download the 11.3.5 update. It starts, but then stops. I've tried
numerous times--no luck. What am I missing? I have a registration,
confirmation so it isn't that. Thanks very much.

It just downloaded fine for me, so no idea why you're timing out. It's
admittedly huge (60MB). Are you downloading it from

http://www.microsoft.com/mac/downloads.aspx

???

 

[CyberTaz]

Do you get any kind of error message? What does it say?

What type of internet connection - Cable, DSL, 56k modem?

Using a wireless internet connection?

What type of Mac?

BTW - "Registration" for MS software on Mac means little other than that you
are now on the mailing list

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 10/11/07 10:10 PM, in article C33441C7.40C%[email protected], "efb"

I purchased Office 2004, and installed it. Now I want to update. I'm trying
to download the 11.3.5 update. It starts, but then stops. I've tried
numerous times--no luck. What am I missing? I have a registration,
confirmation so it isn't that. Thanks very much.

 

[efb]

No error message. It just stops. I have cable internet, iMac OS10.4.9.

 

[efb]

Correction. I got a message: server might be too buy, or problem with
network. Try again later. Network seems fine except for this. Any
suggestions? Thanks.

 

[CyberTaz]

Well, in view of the message I'd suggest you get your ISP on the horn & see
if they can help you out - make sure that you don't waste your time with
anyone who is less than a level/tier 2 support person. Certain ISPs (such as
Comcast) have periodically been reported as having problems with MS servers.

You might also try doing the download at something other than a peak period
- such as late at night after the kids have done their homework, loaded
their iPods and kissed their YouTube sweethearts goodnight

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 10/12/07 9:44 AM, in article C334E450.41B%[email protected], "efb"

Correction. I got a message: server might be too buy, or problem with
network. Try again later. Network seems fine except for this. Any
suggestions? Thanks.