Catastropic Failure on Startup

[Joyce]

When I try to open Outlook 2003, I get the msg -
Catastropic Failure - 'Iris.Mapi.MessageStore'
....then an OK button.

I have no idea what this means. I UN-installed the entire Office suite and
did a brand new install. Same msg. Then I downloaded the Windows XP Service
Pack 3 hoping there would be a 'fix' in that. Same problem... every time I
try to open Outlook, I get the same error msg again.
I then started clicking on the msg and found that when I click 'OK' about 4
times, the msg finally stops.
Is there some 'fix' from Microsoft that will cure this? I haven't proceded
with trying to setup an email account till I figure out how to fix this
problem...
Thanks.

 

[Diane Poremsky {MVP}]

Version of Outlook?

the reference to Iris indicates it involves BCM. Are you using it?



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Joyce]

I'm sorry - I don't know what BCM is.
The version on my computer is Microsoft Office Professional Edition 2003.

 

[DL]

Business Contact Manager

I'm sorry - I don't know what BCM is.
The version on my computer is Microsoft Office Professional Edition 2003.

 

[Diane Poremsky {MVP}]

Business contact manager. it's installed, hence the error but if you are not
using it you should uninstall it.



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

I'm sorry - I don't know what BCM is.
The version on my computer is Microsoft Office Professional Edition 2003.

 

[Joyce]

I un-installed the BCM and the error msg has disappeared.
Thank you so much!!!!!!!!!!!!!